Early Check-in is available dependent on occupancy for a fee. (This does vary, and is often offered at the time of booking on our website)

Late Check-out is available dependent on occupancy for a fee. ($50.00/Hr. From 12PM-4PM)

At Check-in, guests will need to provide their ID, and Credit Card, matching the name on the reservation.

Certainly! Please make sure to mark the name of the guest on the arriving package.

Yes, everyday we offer light service such a remaking the bed sheets, removing trash, replenishing used amenities , coffee, towels and soaps. Every third day of a guests stay, Housekeeping staff is tasked to reset the entire room which includes all bed linen.

Full minibar, two robes, L'AVANT hand soap and lotion, D.S. & Durga shower amenities, Bathorium shower steamer, Airo face masks, and Airo eye mask are available for purchase.

Our minibar provides guests with a wide range of alcoholic and non alcoholic beverages, snacks and guest necessities such as phone chargers and intimate items.

We offer a gym laundry option that we wash in house with same day return. Dry cleaning drop off is at 8am and received same day as well. Dry cleaning dropped off after 8am will be delivered the next morning.

Yes, we have full dental kits, deodorant, feminine products, lint rollers, shaving kits, nail polish remover, make up wipes, hair dryers, irons and ironing boards all readily available for guests to use.

Yes, we only offer valet parking. Self-parking is not available onsite. The price per vehicle is $59 per night.

The San Antonio International Airport is 9 miles from the hotel. We recommend a rideshare service for transportation to and from the airport.

We provide a complimentary house car that can transport guests within a 3-mile radius.

Thompson San Antonio – Riverwalk by Hyatt is proud to be a pet-friendly hotel. A one-time pet fee of $125 before taxes applies per stay, with a maximum of two dogs per room. Pets must be licensed and wear identification tags at all times while in the hotel. Dogs must be leashed in all public areas and are not permitted in food and beverage service areas. Guests are responsible for any damage caused by their pets.Dogs may not exceed 50 pounds each. A maximum of two dogs is permitted per room, with a combined weight not to exceed 75 pounds.*We welcome guests with disabilities traveling with service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel*