Stayed here for the Marine Corps Marathon. The staff and stay were perfect. My race bib was misplaced the night before the race and the staff scoured the entire hotel until it was found! Truly incredible service. Location is also excellent. In the middle of Navy Yard, right next to metro, close to DCA, and near an Italian restaurant (Osteria Morini) with handmade pasta. Exactly what I needed, great stay, great service, and will stay here again. Also, the “Thompson Suite” is perfect if traveling with kids.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good morning Matt, What a wonderful story, especially with race day just around the corner! We’re thrilled our team went above and beyond to locate your bib and help make sure nothing stood in the way of your Marine Corps Marathon experience. It’s also lovely to hear the Navy Yard location and the Thompson Suite made your stay such a great fit, especially when traveling with family. We’ll be sure to share your kind words with the team, and we look forward to welcoming you back to Thompson Washington D.C. for your next visit! Sincerely, Jason Harrison General Manager
Great hotel, enjoyed the suite upgrade as a globalist, but they really messed up my folio and globalist benefits on checkout. This included somehow shortening my stay from a 4 night to 3 night stay, charging me for breakfast when it was covered, and failing to remove the destination fees. I specifically asked on checkout for them to look over these things as not every hotel does it automatically and they managed to make it worse. Front desk staff need to be appropriately trained to recognize loyalty otherwise what benefit does it really provide. A headache to deal with still after a week from leaving the hotel.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good morning, Dan, We're glad you enjoyed your time at Thompson Washington D.C., and that the suite upgrade helped make your stay special. As a valued Globalist member, you should be able to count on a smooth experience from check-in through checkout, and we're sorry that the billing issues detracted from an otherwise enjoyable visit. We understand your frustration and will review your concerns and our procedures with the team. Thank you for your loyalty, and we hope you'll give us another opportunity to provide the seamless experience you deserve. Sincerely, Jason Harrison General Manager
Incredible staff, accommodations, and food/beverage. They took a lot of care into us while we were there and recognized us each time we were in the lobby! Wonderful stay. We also loved the atmosphere in navy yard!
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good Morning, Alexandra, Making our guests feel genuinely welcomed and remembered is something we take great pride in, so it's especially rewarding to hear how much our team's personal attention meant to you! We're delighted that you enjoyed the accommodations, dining, and lively atmosphere of the Navy Yard neighborhood during your time at Thompson Washington D.C. Thank you for sharing such a thoughtful review and for the five-star rating. We'd love to welcome you back for another memorable stay! Sincerely, Jason Harrison General Manager
Very nice and clean. Be prepared to pay top dollar for everything. Max water temp 1 degree above cold. Destination fee was an unplanned gimmick.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good Morning Jonah, Thank you for sharing your feedback about your stay. While we appreciate your recognition of our hotel's upkeep, we're sorry that other aspects of your visit were disappointing. Your concerns will be reviewed as we consider ways to improve guest comfort and communicate additional charges more clearly. We hope to have another opportunity to welcome you back for a more satisfying stay. Sincerely, Jason Harrison General Manager
Highly recommend Thompson, exceptional hotel and excellent location. I’ll stay there every time I go back to this horse show.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good Morning, Trish, It's such a lovely compliment to know that Thompson Washington D.C. will be your hotel of choice whenever you're back for the horse show! We're delighted that you enjoyed your stay and found our location so convenient for your visit. Thank you for your generous recommendation and five-star rating, and we look forward to welcoming you back for the next show! Sincerely, Jason Harrison General Manager
The hotel was very charming. The staff were very friendly and went above and beyond for us. Finally, the mattress/beds were perfectly clean!
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good afternoon, Maryann, It's a pleasure reading you had a charming, welcoming stay with us. If you're back in the nation's capital, we hope you choose us again at Thompson Washington D.C. for another comfortable visit. Sincerely, Jason Harrison General Manager
Great hotel and location. Rates can be a little high so you have to pick the window to go there. Do not, under any circumstances, order coffee at the lobby bar in the morning. Worst I have ever had. I've had free coffee at hotels in the middle of nowhere that was better.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good afternoon, Eddie, Thank you for taking time out of your day to share your experience. We're pleased you loved our central DC location, and we value your insightful feedback regarding our breakfast offerings. We look forward to welcoming you again soon to Thompson Washington D.C. Sincerely, Jason Harrison General Manager
What stood out most about my stay was not any single mistake, but the accumulation of small moments that changed what was supposed to be a very special weekend. Earlier in the week, I was told through the hotel’s text messaging service that I would be upgraded to a suite for my Saturday stay. I had asked more than 48 hours in advance because this was not simply another hotel night. It was an anniversary celebration. I had planned roses, champagne, photographs, and a room setup around the expectation that we would be staying in a suite. When I arrived on Saturday, however, the upgrade was no longer available. What made the situation especially disappointing was that I had planned the weekend based on the confirmation I received from the hotel. When I asked what had happened, I was told there was no longer suite availability. Had I known that beforehand, I would have simply chosen another hotel where I could guarantee the type of room I wanted for the occasion. As a Globalist member, that was particularly surprising. Loyalty programs create an expectation that when you stay frequently with a brand, the experience becomes more predictable, not less. In this instance, the opposite happened. The room issue might have been easier to overlook if the service afterward had been exceptional. Unfortunately, the smaller details continued to miss the mark. I requested a tray, champagne bucket, champagne flutes, and ice for the room. What arrived was simply a bucket, without ice, flutes, or a tray. Eventually, I went downstairs myself and asked where I could pick up the remaining items because it seemed easier than continuing to wait. That moment probably summarizes the experience better than anything else. A luxury hotel stay is rarely defined by the size of the television, the furniture, or even the room itself. It is defined by whether the guest feels that someone is paying attention. In this case, I repeatedly felt like I had to manage details that I had specifically chosen a full-service hotel so that I would not have to manage. I understand that upgrades are sometimes subject to availability and that operational issues happen. My disappointment comes from being told the upgrade was available, planning an important occasion around that information, and then discovering upon arrival that it would not be honored. Combined with the incomplete service requests afterward, the overall experience did not reflect what I expected from the Thompson brand or from a property serving Globalist members. I had hoped this would be one of those hotel stays that became part of the memory of the anniversary itself. Instead, much of what I remember is trying to resolve things that I expected the hotel to have already handled. I hope the property takes this feedback seriously, particularly around communication, honoring commitments made through the hotel’s messaging service, and attention to seemingly small service details. Those small details are often exactly what separate an ordinary hotel stay from an exceptional one.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good Afternoon, Thank you for your continued loyalty and for taking the time to share such a detailed account of your experience. We are sincerely sorry to hear our hospitality fell short during what should have been a memorable anniversary celebration. What you described does not reflect the level of care and attention we strive to provide our valued returning guests, and we deeply regret the disappointment it caused. We would welcome the opportunity to connect with you offline and work toward restoring your confidence in us, and we hope you will allow us another opportunity to provide the exceptional stay you have come to expect. Sincerely, Jason Harrison General Manager
I was charged for a parking valet service with 65 dollars that I never used, and I even do not have a car, this is ridiculous.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good afternoon Curious06835232320, We are sorry to hear that you were unhappy with your experience staying with us. It's understandable that you would be frustrated by an errant charge. Please reach out to our management team so we can better resolve the issue. Sincerely, Jason Harrison General Manager
Parking is a nightmare - it’s in addition to an expensive room stay. The room was underwhelming - the view was of what seemed to be a dormitory and just not as expected; front desk staff were rude and not accommodating to any requests.
General Manager, General Manager at Thompson Washington D.C., by Hyatt, responded to this review
Good afternoon, Morgan, Thank you for sharing your feedback. We’re sincerely sorry to hear your stay did not meet expectations, and we appreciate you bringing your concerns to our attention. Your feedback helps us identify opportunities to improve, and we would welcome the opportunity to speak with you offline and understand more about what happened. We hope you’ll consider giving us another opportunity to regain your trust and provide you with the stay you deserved. Sincerely, Jason Harrison General Manager
Showing 10 reviews since September 29, 2026.