This hotel is clean, classy, and elegant. The staff, rooms, and food were all 10 out of 10. I stay here every time I come to Denver.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Good Afternoon!! Thank you for your wonderful review and for making Thompson Denver your hotel of choice whenever you visit the city. We are delighted to hear that you continue to enjoy our clean, classy and elegant atmosphere. Your kind words about our staff, guestrooms and dining experience mean so much to us. Receiving a perfect score across every aspect of your stay is the highest compliment we could receive. We truly appreciate your loyalty and are honored to be your preferred home away from home in Denver. We look forward to welcoming you back for another exceptional stay the next time you're in town. Warm Regards, Joanne
Typically don't write less than positive reviews but want to inform others. Used a suite upgrade for the Skyline Suite - unbeknownst to us, it is directly beneath the event space and there was an event late into the night. Noise level was LOUD. Shower head had little pressure, could not wash hands without hitting the basin in the bathroom sink due to faucet placement. Bed and pillows were unusually soft. Front desk management customer service was lacking. Disappointed with check-in as room was still not available at 4:45pm before we left for dinner.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Dear Beachlovah1, Thank you for taking the time to share your feedback. While we're grateful for your loyalty and appreciate you choosing to use a suite upgrade for the Skyline Suite, we are very sorry to learn that your experience did not meet expectations. We sincerely apologize for the noise disturbances you encountered from the event space, as well as the concerns you noted regarding the room's features and comfort, including the shower pressure, bathroom sink design, and bedding preferences. We also regret the delay in room availability at check-in and are disappointed to hear that your interactions with our front desk management team left you feeling unsupported. Your comments are important to us, and we would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com with your reservation details so our team can review this matter further. Thank you again for bringing these issues to our attention. We hope to have the opportunity to restore your confidence in us in the future. Kind regards, Tonya
The Thompson is a beautiful hotel if you are looking for a getaway weekend or are visiting for business. Staff is helpful and very friendly. The rooms are clean and smell amazing. Can’t wait to visit again!
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Greetings from Thompson Denver, Thank you for the wonderful review! We’re delighted that our hotel provided such a beautiful setting for your weekend getaway. It’s especially rewarding to hear that our friendly and helpful team made you feel welcome and that you appreciated the cleanliness and inviting atmosphere of your room. Knowing that you can’t wait to visit again is one of the best compliments we could receive. We’ll be equally excited to welcome you back for another memorable getaway in the Mile High City! Safe and Happy Travels, Mike M.
I love Hyatt hotels and the Thompson Hotel Denver was no exception. The hotel is in a great location, very clean and great breakfast. The staff is helpful and friendly.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Greetings Paula, Thank you for sharing your wonderful feedback. We're delighted to hear that Thompson Denver continued the positive experiences you've come to expect from Hyatt hotels. Your compliments about our convenient location, cleanliness, and great breakfast are truly appreciated. We're especially pleased that our team made an impression with their friendly and helpful service. Providing genuine hospitality is at the heart of what we do, and it's wonderful to know you felt well cared for throughout your visit. Thank you for choosing Thompson Denver. We look forward to welcoming you back for another memorable stay in the Mile High City. Safe and Happy Travels, Mike M.
Really excellent hotel. Location is great, staff were very friendly and went out of their way in many occasions. Amenities were as much as possible, even including a Nespresso machine in the room (very rare in the U.S). The only things missing is a pool and affordable parking, but it seems that parking is a Denver/Colorado issue.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Dear u170who, Thank you for your excellent review! We’re thrilled to hear that you enjoyed your stay and found our location, amenities, and service to be exceptional. It’s especially rewarding to know that our team made a positive impression by going above and beyond to assist you throughout your visit. We're also delighted that you appreciated the in-room Nespresso machine and the thoughtful touches we provide to help our guests feel at home. We appreciate your feedback regarding the pool and parking. While we understand parking can be challenging and costly in the Denver area, we are grateful for your understanding and will continue looking for ways to enhance the guest experience. Thank you again for your kind words. We hope to have the pleasure of welcoming you back for another outstanding stay soon! Kind regards, Tonya
Great stay. Wonderful staff. Welcoming environment. Food was excellent! We greatly enjoyed our stay and would stay there again if we were to visit Denver in the future. We highly recommend. While there, make sure you take advantage of the free bussing on 16th street. It is a great way to get around town to explore the capitol and Denver Art Museum.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Dear Kandmloomis L, Thank you for your wonderful review! We are delighted to hear that you had a great stay and that our team helped create such a welcoming environment for your visit. It's especially rewarding to know that you enjoyed our food offerings and found our staff to be friendly and attentive throughout your stay. Your recommendation means a great deal to us, and we are thrilled that you would choose to stay with us again on a future trip to Denver. We also appreciate you sharing tips for fellow travelers about exploring the city. Denver has so much to offer, and we're glad our location helped make it easy to experience some of its great attractions. Thank you again for your kind words and recommendation. We look forward to welcoming you back the next time your travels bring you to Denver! Kind regards, Tonya
Location was good if you wanted to be downtown. Atmosphere was OK, rooms where OK, Value was terrible, be prepared to pay for almost everything on top of paying for your room. Make sure you read everything because they charge you for a destination fee once you get there. Parking, pay for that, coffee in the lobby, pay for that. Don't bring leftovers, the mini fridge won't store them.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Greetings, Thank you for choosing Thompson Denver and for sharing your feedback. We are pleased to hear that you found our downtown location convenient for your visit. At the same time, we are sorry to learn that the overall value of your stay did not meet your expectations. We understand your concerns regarding additional fees and charges, including the destination fee, parking, and other amenities. We also appreciate your comments regarding the in-room refrigerator and the limited ability to store leftovers. Guest feedback is important to us, and we appreciate you taking the time to share your perspective. Your comments will be shared with our team as we continue evaluating the guest experience and the value we provide. Thank you again for your review. We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations in the future. ⛰️ Safe and Happy Travels, Mike M.
Thompson hotels never disappoint and the Thompson Denver was a pleasant stay. It was in a great location and walkable to restaurants and other venues. Rooms are comfortable and room has everything you need.
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Dear linacip, Thank you for taking the time to share your feedback. We are delighted to hear that your stay at Thompson Denver was a pleasant one and that our location made it easy to explore nearby restaurants, attractions, and entertainment venues. Being in the heart of the city is one of our favorite features, and we're glad you were able to take advantage of it. It is also wonderful to know that you found your room comfortable and well-appointed with everything you needed during your stay. Creating a relaxing and convenient experience for our guests is always our goal. Thank you for your kind words and for choosing Thompson Denver. We truly appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. Kind regards, Tonya
I had two King rooms booked during our stay. One for my kids and one for us. Hotel was exceptional with a very friendly, helpful and knowledgeable team. Rooms were clean, quiet and comfortable. The valet experience was not great. Wait times were lengthy and did not align with the quoted time estimates. For the nightly valet fee, I expected better. It appeared they are understaffed during peak times. Other than that, our stay was great
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Dear Brian, Thank you for taking the time to share your feedback and for choosing us for your family stay. We are delighted to hear that you found our hotel exceptional and that our team was friendly, helpful, and knowledgeable throughout your visit. It is also wonderful to know that both of your King rooms were clean, quiet, and comfortable, helping make your stay enjoyable for you and your children. We appreciate your candid feedback regarding the valet service. We sincerely apologize for the lengthy wait times and for not meeting the quoted vehicle retrieval estimates. We understand your disappointment, especially given the nightly valet fee, and we recognize how important efficient service is to the overall guest experience. Your comments regarding staffing during peak periods have been shared with our leadership team as we continually evaluate opportunities to improve. We are grateful that, despite this inconvenience, you had a great stay overall. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you and your family back for an even more seamless experience in the future. Kindly, Michele
Great location on the corner of 16th and Market streets, with the free 16th St bus. We loved the weekend brunch and happy hour menus at Chex Maggie
Hyatt Hotels and Resorts, Owner at Thompson Denver, By Hyatt, responded to this review
Greetings wengyeec2019, Thank you for your review. We are delighted to hear that you enjoyed your stay at Thompson Denver. It is wonderful to know that our prime location at the corner of 16th and Market Streets, along with the convenience of the complimentary 16th Street shuttle service, helped make exploring Denver easy and enjoyable. We are also thrilled that you enjoyed the weekend brunch and happy hour offerings at Chez Maggy. Creating memorable dining experiences is an important part of the Thompson experience, and we are pleased that the food and atmosphere left such a positive impression. Thank you for choosing Thompson Denver and for taking the time to share your feedback. We truly appreciate your kind comments and look forward to welcoming you back for another exceptional stay in the future. Best,
Showing 10 reviews since August 10, 2026.