Owner Response

This stay did not meet the standards I typically associate with Hyatt. The room was extremely small, making it difficult to move around comfortably. Cleanliness and maintenance were also lacking, there were scratches throughout the room, including significant wear on the floor, especially under the desk. The floor never felt properly clean, with noticeable dirt buildup.

The hairdryer provided was in very poor condition. It was visibly dirty, covered with lint, and the handle was so worn that the rubber coating had deteriorated and become sticky to the touch, which was unpleasant and unhygienic.

The check-in experience was particularly problematic. The lobby was extremely small and difficult to identify, consisting of only a single small desk located inside the restaurant. It felt more like a restaurant host podium than a proper hotel front desk. During check-in, the restaurant was hosting a party with very loud music, making it difficult to hear or communicate with the staff.

In addition, I arrived with a rental car, and the front desk staff appeared unfamiliar with how to accommodate guests with vehicles. They were unable to clearly explain where the parking garage was located or how parking was supposed to work, which resulted in nearly 30 minutes of confusion before I could park the car.

Overall, this experience fell well short of expectations for a Hyatt property and did not reflect the level of quality or professionalism I was expecting.

Disappointing Stay That Fell Short of Hyatt Expectations

Always a pleasure to stay at the Story Hotel. I have stayed here many times and will continue to do so when ever I am in Stockholm.

Excellent Hotel - Highly recommended

A first-rate place to stay in the neighbourhood.  Quiet and cosy, despite being on a main road.  Also in a good neighbourhood for my stay -lots of good restaurants and connections for transportation.  Also good food and a great shower.

I'd definitely go back!

The hotel is in a great location, the staff are friendly and helpful and I had no issues checking in or out. Breakfast is great with a good selection. The rooms on the 4th floor where I stayed are very small and dark. they are also extremely hot and unfortunately if you are facing the main road you cannot have the window open due to noise. A fan was provided however this doesn't really make much difference to the temperature.

Friendly staff, nice food and drinks poor rooms

rooms very small and bathroom tiny. breakfast had very few options and quality was below average. I would much more recommend some of the other chains in sthlm

Not great

Big spread at the breakfast buffet. Perfect for a solo traveler like me. Friendly and accommodating staff. Delicious food on the restaurant's menu.

Perfect place for my first visit of Stockholm

Yet again we had a fantastic stay at the Story Hotel, Signalfabriken. The location is perfect given the Airport flygbuss drops you off and picks you up directly outside and from there you have access to trams, underground, bus, commuter train and train connections to central Stockholm and beyond. The hotel itself is clean and comfortable with excellent sound proofing between rooms. Staff are so helpful and we love the choice and range of options at breakfast too. We'll be back next time!

Great Location and Lovely Hotel.

I was expecting the King room to bigger, based on hotels in the USA, but the bed was comfortable and the bathroom was beautiful, with a Japanese bowl sink. The rain shower was wonderful! The maid service was excellent and prompt. The staff was extremely helpful. I wish there had been more hooks, and the gooseneck lamps by the bed are in the way when you try to get out of bed. The location was great, near lots of restaurants and a 20 minute walk from Bromma Blocks, a lovely mall. Overall, I was satisfied with my stay.

Cute Hotel Near Shops and Restaurants

Very quiet and comfortable room. 

Helpful staff that extended checkout with 2 hours. 

Possibility to check in online and use a digital key to access your room.

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Great hotel

Best hotel in the area and I daresay better than the ones I've stayed at in downtown Stockholm. The tunnelbana, tram, and train station are steps from the hotel. The area is packed with delicious restaurants and shopping. It was hard to leave the comfort and luxury of this hotel <3

Hotel Reviews, Northern Stockholm | Story Hotel Stockholm North

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