The service was the worst I’ve ever experienced. Did not feel welcome at all during the 9 days I stayed there. We only slept there, but woke up and tried to eat and have fun anywhere other than here. No smiles from the staff and the only two people that were friendly were Maria and Leslie. Would not recommend this resort. We spent most of our time at the Naia resort.
Roberta Falcao, Atendimento ao cliente/recepção at The Placencia Resort, responded to this review
Dear Halie, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. Your concerns are important, and we are taking them seriously as we work to improve. As we discussed during your departure, the resort is currently undergoing a complete renovation, both structurally and in management. We are committed to making significant improvements to enhance the guest experience. If you would like to discuss this further, please don’t hesitate to reach out to me directly. We truly hope to welcome you back in the future and provide you with the exceptional stay you deserve. Best regards, Roberta Falcao Guest Services Manager
My family trip to the Placencia hotel was very much fun the whole experience was delightful. The property is beautiful the food is excellent the drinks and delicious and the pool was wonderful
Wolfgang Brandl, General Manager at The Placencia Resort, responded to this review
Dear migroal, Thank you very much for your positive feedback. We appreciate to know that we managed to impress. Until next time and with my regards, Wolfgang Brandl General Manager
Showing 2 reviews since August 22, 2024.