PLEASE READ IF CONSIDERING FOR A FAMILY/GROUP HOLIDAY! The hotel is completely unequipped for any guests other than couples. We are an adult family of 6 who all booked under 1 booking, so there was ample opportunity to prepare for our stay. We were made to feel unwelcome and a burden at every turn! All common areas are set out for couples, other than 2 outdoor sofas which are the only seating in the hotel smoking area. Non of us smoke and so we didn't want to sit here - but as the only smoking area, the seats were always in use anyway. We asked to sit together at dinner and were constantly refused as there are no tables of 6 and it is 'against hotel policy' to move tables! Our family live in England, Scotland and Italy and so to spend 5 days of quality time together was the whole purpose of the trip! To not be allowed to sit together at dinner, for drinks before dinner or afterward was ridiculous! We even asked after dinner service if we could please sit together to play cards. We were told no, because the bar was closing... at 11pm! I understand it is all-inclusive and so cost cutting must mean they don't want to serve drinks all night, but to kick us out of the bar area was ridiculous! By 11:30pm, the lights were even switched off on us in the main building area! So we all just went to bed! It was as if we had a curfew! We aren't massive drinkers and the bar being closed wasn't even a big issue, we just wanted to sit and chat and play cards, but with the lights off, we were forced to bed! No element of staff interaction felt 'luxury' whatsoever! I have no idea how they consider having a room card, rather than wristband a luxury alternative, however you have to tap your card at every opportunity. Data is everything now a days and I imagine Head Office love being able to see what is ordered by who etc. but tapping your card when you order every drink (everyone in the group must tap for a round of drinks!) just felt like we were paying via contactless. It is supposed to be relaxing; instead you are made to rummage in your bag to find your room key before you can order a drink! I was told at the pool bar to go and find my room key before I could order a bottle of water! No luxury in the service at any stage! The hotel is pretty, the people at the scuba dive centre are amazing and I'll write a review specifically for them so that they don't get caught in this mess! But the service is hostile and the food is average. I stayed in another Hyatt All inclusive (Dreams Resort) in Cancun and the staff were lovely and the food great. I specifically booked this resort with my family because of the great experience in Cancun, but after this holiday, I wouldn't recommend this resort to anyone!!
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear P6076BRoliverp, We are genuinely sorry to read your comments, particularly as we are surprised by the overall impression you have taken away from your stay. Regarding the coffee facilities, we are sorry if you experienced any issues with the coffee machines at breakfast. However, we would like to clarify a few points to avoid any misunderstandings. Coco Café opens at 10:30 am, precisely when the breakfast restaurants close. Guests are therefore welcome to enjoy a coffee at their breakfast restaurant before heading directly to Coco Café once it opens. With regard to the Habana bar, this is an open bar area rather than a restaurant, and there is no dress code required to order a drink. Guests can therefore access the bar in their pool attire without needing to get changed. As for your experience as a group of six, we are sorry you felt unwelcome. Our hotel welcomes both couples and groups, and we certainly do not intend for any guest to feel that they are less welcome because of the size of their party. We always aim to accommodate seating requests wherever possible, although this may depend on restaurant availability and operational circumstances. Thank you for sharing your feedback. Kind regards, Laura B. Guest Experience Team
Had a fantastic week at Secrets. The hotel is perfect for a couples week away. The staff were very attentive, facilities were clean and well maintained and the food choices were amazing!
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear john m, Thank you so much for your wonderful review. We are delighted to hear that you had a fantastic week with us and enjoyed our facilities, attentive service and wide variety of food options. It is lovely to know that our hotel provided the perfect setting for your couples' getaway. We hope to have the pleasure of welcoming you back to Secrets for another memorable stay soon. Kind regards, Laura B. Guest Experience Team
Great place to flop and get pampered away from the main Lanzarote crowd. The room offered great views of the sea. Food was great and staff really did thier best to accommodate. Well worth the trip, we would go back.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Sarah C, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed the beautiful sea views, our food, and the efforts of our team to make your stay special. It’s wonderful to know that you found our hotel the perfect place to relax and unwind away from the crowds. We truly appreciate your kind words and look forward to welcoming you back to Lanzarote for another memorable stay! Warm regards, Laura B. Guest Experience Team
We stayed here October and was in the Preferred Club, Room was amazing spacious great view and large comfy beds, the preferred club pool and sunbeds were lovely always beds available, pool bar was great with waiter service to your sunbeds, location of hotel is good a 10-15 min walk into the Marina with shops / bars / restaurant's we got a water bus to Puerto Del Carmen. Hotel staff were very friendly and helpful and there is a lovely laid back atmosphere we would return
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Ms. Kathleen B, Thank you very much for sharing your wonderful feedback following your stay at Secrets Lanzarote Resort & Spa. We are delighted to hear that you enjoyed your Preferred Club experience, particularly your spacious room, beautiful views, comfortable beds and the relaxing atmosphere around the pool. It is also a pleasure to know that our pool bar service and the availability of sunbeds contributed to making your stay so enjoyable. We are equally pleased that you appreciated our convenient location, allowing you to explore the nearby Marina and Puerto del Carmen, as well as the friendliness and helpfulness of our team. Your kind words mean a great deal to us and will be shared with our colleagues as encouragement to continue providing memorable experiences. Thank you for recommending our resort through your lovely comments. We would be delighted to welcome you back to Secrets Lanzarote Resort & Spa for another relaxing and enjoyable stay. Warmest regards, Isabella Salazar – Trainee Guest Experience Team
Lovely hotel for a short escape or even a longer holiday. Great location for a wander to local village of Puerto Calero, very safe indeed. I enjoyed a sunrise run to Playa Quemada also. Easy taxi to PDC.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear John W, Thank you for sharing your lovely review! We’re delighted to hear that you enjoyed your stay and appreciated our location, with the charming village of Puerto Calero just a pleasant walk away. It’s wonderful to hear that you also enjoyed your sunrise run to Playa Quemada and found it easy to get to Puerto del Carmen by taxi. We hope to have the pleasure of welcoming you back soon for another relaxing escape! Warm regards, Cristina Alonso, Guest Experience Team.
The staff and front desk were amazing. Very helpful and knowledgeable. I highly recommend this resort if you want a relaxing vacation
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Mr./Ms. Bob T, Thank you very much for sharing your lovely feedback about Secrets Lanzarote Resort & Spa. We are delighted to hear that you enjoyed the quality and variety of our culinary offerings and that our colleagues, particularly the front desk team, made such a positive impression through their helpfulness and knowledge. Knowing that you would highly recommend our resort to guests seeking a relaxing vacation is a wonderful compliment to our entire team. Your kind words are truly appreciated and will be shared with our colleagues as encouragement to continue creating memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Secrets Lanzarote Resort & Spa for another relaxing and enjoyable stay. Warmest regards, Isabella Salazar – Trainee Guest Experience Team
A wonderful hotel. If you want to completely relax, where nothing is too much trouble, this is the place for you. We stayed as a preferred club member, all inclusive which made the holiday extra special. Highly recommended.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Voyager45229778899, Thank you for sharing such wonderful feedback about your stay at Secrets Lanzarote Resort & Spa. We are delighted to know that you found our resort to be such a special place to unwind and that our team helped make your holiday feel effortless and truly relaxing. It is also a pleasure to hear that your Preferred Club experience, combined with our all-inclusive offering, made your stay even more memorable. Your kind recommendation means a great deal to our entire team and encourages us to continue creating exceptional and relaxing experiences for our guests. We hope to have the pleasure of welcoming you back to Secrets Lanzarote Resort & Spa for another memorable escape. Warmest regards, Isabella Salazar – Trainee Guest Experience Team
As my second visit here my expectations were really high but the hotel did not deliver the second time around. I really want to love the hotel, but quite a few areas need improving to warrant the spend.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear eredpath1, Thank you for choosing to stay with us for a second time. We are truly sorry to hear that your experience did not meet your expectations on this occasion, especially as you were looking forward to returning to our hotel. We appreciate your feedback and regret that we fell short of delivering the experience you were hoping for. Our Guest Experience team is available at the hotel throughout your stay, and we always encourage our guests to speak with us directly so that we can address any concerns and do our very best to improve their experience while they are with us. We sincerely hope to have the opportunity to welcome you back and restore your confidence in our hotel. Kind regards, Carla López Assistant Guest Experience Manager
Great hotel, great food, excellent bar with great food and drink choices, the non-booking restaurants were fantastic with wonderful service throughout the resort - very chilled place. Location was good but Puerto Calero was a bit disappointing. Entertainment was not great
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Kay H, Thank you for sharing your feedback following your October stay with us. We are delighted to hear that you enjoyed our hotel, the quality and variety of our food and drinks, and the wonderful service provided by our team throughout the resort. It is especially pleasing to know that you appreciated the relaxed atmosphere and had such a positive experience at our restaurants and bars. We also appreciate your comments regarding the entertainment. Guest feedback is very important to us, as it helps us identify areas where we can improve and enhance the overall holiday experience. Thank you once again for your kind review and for choosing us for your stay. We hope to have the pleasure of welcoming you back in the future for another relaxing and enjoyable holiday. Warm regards, Rhiain Davies Guest Experience Team
Overall, a little disapointing for a 5 star hotel. Poor dress code in restaraunts in the evening. Entertainment varied from very good to very average.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Chris t, Thank you for taking the time to share your feedback following your recent stay at Secrets Lanzarote Resort & Spa. We are genuinely sorry to hear that your stay was disappointing and that we did not fully meet your expectations for a 5-star experience. We strive to provide a sophisticated and memorable atmosphere for all our guests, and we truly value your constructive remarks. Regarding our evening dining, we appreciate your comments on the dress code. While we aim to balance a relaxed resort environment with an elegant dining experience, we take your feedback seriously and will review how we enforce our guidelines in our specialty restaurants. Likewise, your observations regarding the evening entertainment have been passed on to our Entertainment and Management teams, as we are continuously working to enhance the quality and consistency of our shows. We truly hope you will give us another opportunity in the future to welcome you back and provide you with the flawless 5-star experience you expect and deserve. Warmest regards, Isabella Salazar – Trainee Guest Experience Team
Se muestran 10 opiniones desde 16 de octubre de 2026.