Although not the fault of the hotel, the transfer to and from the airport to the hotel was tortuous after a long and uncomfortable flight. The extra payment for 'Preferred guest club' does not provide value for money. The preferred guest pool area provides no perceptible benefits over the rest of the hotel facilities (except for waiter drinks service) Compared to other hotels which have a 'club' option, the provision of complimentary drinks and snacks throughout the day is poor. The trek from the pool area to the Preferred lounge is not helpful (ie. from the lowest point to the 6th floor!!). The check-in process was tiresome (after a long uncomfortable journey) - why did we have to manually fill in forms with information that was provided at the time of booking?? Whilst the rooms were nice enough, the quality of the toilet paper was abysmal - the worst since I paid 5 dinars for 3 sheets at the Algiers airport toilets!!
We had a great holiday at Secrets as a birthday / baby moon get away. The hotel is very clean and tidy, multiple bar and restaurant choices, friendly staff, great views… the list goes on. To summarise a few points: Food - probably the highlight for me. Particularly the Barefoot Grill, the Bluewater Grill and Portafino. Great menu choices and food quality. I was really impressed at how good the food was in these restaurants and it largely exceeded my expectations. I wasn’t a huge fan of the wine but there amount of drinks you could select on all inclusive meant that didn’t matter! Cleanliness - the entire hotel was spotless from the public areas to the rooms. Very impressive. Access - One area of critique is that the advertising pictures includes the preferred customer area which wasn’t clear so it was disappointing when you realised you could not access those areas. It always means you cannot access all the restaurants for lunch. We waited until 3 each day so we could have late lunch at Barefoot Grill because the food was so good there. WiFi - my only real negative of the trip. The WiFi had a tendency to be intermittent and slow throughout the stay but from about mid morning on the Thursday to when we left during Friday morning the WiFi stopped working completely which meant having to pay for phone data. I would have expected better in general from the WiFi. All things considered, this was not a game changer and there could have been much worse things to go wrong. Overall, we were very impressed and had a great time, especially with the food and drink selection and quality.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear AKLN14, Thank you very much for sharing your experience and for choosing Secrets to celebrate such a special occasion as a birthday and a babymoon getaway. We are delighted to hear that you enjoyed your holiday and that, overall, your experience was so satisfying. We are pleased to know that you particularly appreciated the cleanliness of our facilities, the friendliness of our team and, above all, the quality and variety of our dining options. We will be sure to pass on your compliments to the teams at Barefoot Grill, Bluewater Grill and Portofino, who will be delighted to know that they exceeded your expectations. We also appreciate your comments regarding the Preferred Club areas and access to certain restaurants. We regret that the information provided was not sufficiently clear and that this somewhat affected your experience. Likewise, we are sorry for the inconvenience caused by the Wi-Fi connection issues during your stay. We understand how frustrating an unreliable connection can be and will share your feedback with the relevant department for further review. Your comments are very valuable to us, as they help us continue improving our services and facilities. We are especially pleased to know that, despite these minor inconveniences, you had a wonderful stay and left with such positive memories of your holiday. We hope to have the pleasure of welcoming you back to Secrets in the future and providing you with another unforgettable experience. Kind regards, Cristina Alonso, Guest Experience Team.
While the rooms are not 5 star, everything else about this hotel was excellent. The staff and food are noteworthy. A very relaxed atmosphere as it's adults only. Preferred is worth the extra for the lunch venues, pool area and lounge.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear HughMcA, Thank you for your lovely feedback. We truly appreciate your kind words about our hotel, staff and food. We are also very glad you enjoyed our Preferred services, including lunch, the pool area and the lounge. Feedback like yours motivates us to continue working with passion and dedication to provide our guests with memorable experiences and the highest level of service. It was a pleasure having you with us, and we sincerely hope to have the opportunity to welcome you back again soon for another wonderful stay. Warm regards, Camilla P. Guest Experience Team
Having just returned from Secrets, we are already missing a fantastic holiday. Everything was faultless. From the second we arrived at Secrets with a 'Welcome home!' from Lilliana, she set the standard for an incredible service and experience. The whole team who keep the resort thriving were phenomenal, and did everything (without any request!) to make the experience feel extra special, and to ensure we felt welcome and valued as guests. Within five minutes of having met Lilliana, we were also introduced to Joseba who was equally as warm, attentive, professional and kind, and instantly made the visit one we would be sure to remember for all the right reasons. The rest of this review comes with the caveat that we sadly don't know the names of all of the brilliant staff who looked after us, but there is not one single staff member of the Secrets family who can be faulted. Everyone was kind, welcoming, polite and went above and beyond to make this a fantastic holiday. The hotel has a bright, relaxed and friendly atmosphere. The housekeeping was fantastic - we were in and out of our room at various hours during our stay, and yet the team always found the time to attend to our room whenever we weren't in it. The room was always kept clean and tidy, and freshened up and restocked, to facilitate a seamless stay. The activities on offer during our visit were varied, with plenty on offer in terms of classes, sports, arts and crafts, and each one we attended was led expertly by Noemi and also Charlene. With both of them we enjoyed the cocktail making and with Noemi we were guided through aerobics, riffle shooting and painting. Each class was fun, warm and led with detail but also a relaxed atmosphere. The team behind Secrets Lanzarote is what makes the whole experience truly special, on top of the cleanliness, facilities and the atmosphere. Would recommend the resort to any one and we look forward to returning!
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Mr./Ms. Ryan P, Thank you so much for sharing such a wonderful review following your recent stay with us at Secrets Lanzarote Resort & Spa. It is truly rewarding to know that your holiday was such a memorable experience and that you felt welcomed, valued and cared for from the very moment you arrived. Your kind words perfectly reflect the atmosphere and spirit we strive to create for our guests. We are especially delighted that Lilliana and Joseba made such a lovely first impression and helped set the tone for your stay. We will be sure to share your generous recognition with them personally. It is equally wonderful to hear that Noemi and Charlene made your activities so enjoyable through their enthusiasm and dedication. Your compliments regarding our Housekeeping team are also greatly appreciated and will be passed on to the department. Above all, thank you for recognising the efforts of the entire team. Knowing that their genuine care and commitment helped make your holiday so special is the greatest reward for us. We would be absolutely delighted to welcome you back to Secrets Lanzarote for another unforgettable stay. Warm regards, Isabella Salazar – Trainee Guest Experience Team
As always Secrets never disappoints. This was our 7 visit and we will continue to return. Preferred Club is the best option for those that may have not been. Service is exceptional and the rooms are amazing. Great weather too always helps
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Mr./Ms. L2031UOtracyb, Thank you so much for your lovely review and, above all, for choosing Secrets Lanzarote Resort & Spa for your seventh visit! It is truly rewarding to know that we continue to meet your expectations and that, as you so kindly put it, Secrets never disappoints. Your continued trust and loyalty mean a great deal to our entire team. We are delighted that you once again enjoyed the exceptional service, the comfort of our rooms and the benefits of the Preferred Club. It is wonderful to know that you would recommend this experience to other guests as well. Thank you for being part of our Secrets Lanzarote family. We look forward to welcoming you back for your eighth visit and creating many more wonderful memories together! Warm regards, Isabella Salazar – Trainee Guest Experience Team
Food was very good plenty of variation it was nice there were so many different restaurant options to choose from without having to book. Reception excellent service nothing was too much trouble. I suggeted via the app that wine would be good insted of beer, withiin half an hour i'd had a phone call and 2 small bottles were delivered to my room, replnished daily. Waiter service around the pool was excellent often missing from all inclusive hotels. My only request would be to have a mirror over the dressing table or a plug point by the large mirror. But unfortuneately that is something most hotels seem to be missing.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Ms. Ann R, Thank you very much for taking the time to share your feedback following your stay at Secrets Lanzarote Resort & Spa. We are delighted to know that you had such a positive experience and particularly enjoyed the variety of our dining options, as well as the convenience of being able to explore our different restaurants without the need for prior reservations. It is especially rewarding to read your kind comments about our Reception team and the attentive service provided around the pool. We are also pleased that your request through our app was handled so promptly and that our colleagues were able to make the necessary arrangements to enhance your comfort throughout your stay. Your recognition means a great deal to our team, and we will be delighted to share your compliments with the colleagues involved. We also sincerely appreciate your practical suggestion regarding the mirror and plug point in the room. Guest feedback such as yours helps us identify opportunities to improve the comfort and functionality of our accommodation, and we will share your observation with the relevant department for consideration. Thank you once again for your lovely review. We hope to have the pleasure of welcoming you back to Secrets Lanzarote Resort & Spa for another enjoyable stay. Warm regards, Isabella Salazar – Trainee Guest Experience Team
The food is amazing. The staff are very friendly. The hotel is looking a little tired in places. The sports bar is great inside but the chairs are desperate to be replaced
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Marilyn J, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the amazing food, found our team friendly and welcoming, and had a great time recharging with us. We also appreciate your honest comments regarding the hotel's appearance and the chairs in our sports bar. Your feedback is very valuable, and we'll be sure to share it with the relevant team as we continue working on improvements. We hope to have the pleasure of welcoming you back again soon! Cristina Alonso, Guest Experience Team.
PLEASE READ IF CONSIDERING FOR A FAMILY/GROUP HOLIDAY! The hotel is completely unequipped for any guests other than couples. We are an adult family of 6 who all booked under 1 booking, so there was ample opportunity to prepare for our stay. We were made to feel unwelcome and a burden at every turn! All common areas are set out for couples, other than 2 outdoor sofas which are the only seating in the hotel smoking area. Non of us smoke and so we didn't want to sit here - but as the only smoking area, the seats were always in use anyway. We asked to sit together at dinner and were constantly refused as there are no tables of 6 and it is 'against hotel policy' to move tables! Our family live in England, Scotland and Italy and so to spend 5 days of quality time together was the whole purpose of the trip! To not be allowed to sit together at dinner, for drinks before dinner or afterward was ridiculous! We even asked after dinner service if we could please sit together to play cards. We were told no, because the bar was closing... at 11pm! I understand it is all-inclusive and so cost cutting must mean they don't want to serve drinks all night, but to kick us out of the bar area was ridiculous! By 11:30pm, the lights were even switched off on us in the main building area! So we all just went to bed! It was as if we had a curfew! We aren't massive drinkers and the bar being closed wasn't even a big issue, we just wanted to sit and chat and play cards, but with the lights off, we were forced to bed! No element of staff interaction felt 'luxury' whatsoever! I have no idea how they consider having a room card, rather than wristband a luxury alternative, however you have to tap your card at every opportunity. Data is everything now a days and I imagine Head Office love being able to see what is ordered by who etc. but tapping your card when you order every drink (everyone in the group must tap for a round of drinks!) just felt like we were paying via contactless. It is supposed to be relaxing; instead you are made to rummage in your bag to find your room key before you can order a drink! I was told at the pool bar to go and find my room key before I could order a bottle of water! No luxury in the service at any stage! The hotel is pretty, the people at the scuba dive centre are amazing and I'll write a review specifically for them so that they don't get caught in this mess! But the service is hostile and the food is average. I stayed in another Hyatt All inclusive (Dreams Resort) in Cancun and the staff were lovely and the food great. I specifically booked this resort with my family because of the great experience in Cancun, but after this holiday, I wouldn't recommend this resort to anyone!!
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear P6076BRoliverp, We are genuinely sorry to read your comments, particularly as we are surprised by the overall impression you have taken away from your stay. Regarding the coffee facilities, we are sorry if you experienced any issues with the coffee machines at breakfast. However, we would like to clarify a few points to avoid any misunderstandings. Coco Café opens at 10:30 am, precisely when the breakfast restaurants close. Guests are therefore welcome to enjoy a coffee at their breakfast restaurant before heading directly to Coco Café once it opens. With regard to the Habana bar, this is an open bar area rather than a restaurant, and there is no dress code required to order a drink. Guests can therefore access the bar in their pool attire without needing to get changed. As for your experience as a group of six, we are sorry you felt unwelcome. Our hotel welcomes both couples and groups, and we certainly do not intend for any guest to feel that they are less welcome because of the size of their party. We always aim to accommodate seating requests wherever possible, although this may depend on restaurant availability and operational circumstances. Thank you for sharing your feedback. Kind regards, Laura B. Guest Experience Team
Had a fantastic week at Secrets. The hotel is perfect for a couples week away. The staff were very attentive, facilities were clean and well maintained and the food choices were amazing!
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear john m, Thank you so much for your wonderful review. We are delighted to hear that you had a fantastic week with us and enjoyed our facilities, attentive service and wide variety of food options. It is lovely to know that our hotel provided the perfect setting for your couples' getaway. We hope to have the pleasure of welcoming you back to Secrets for another memorable stay soon. Kind regards, Laura B. Guest Experience Team
Great place to flop and get pampered away from the main Lanzarote crowd. The room offered great views of the sea. Food was great and staff really did thier best to accommodate. Well worth the trip, we would go back.
Hotel Secrets Lanzarote Lanzarote, Guest Services / Front Office at Secrets Lanzarote Resort & Spa, responded to this review
Dear Sarah C, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed the beautiful sea views, our food, and the efforts of our team to make your stay special. It’s wonderful to know that you found our hotel the perfect place to relax and unwind away from the crowds. We truly appreciate your kind words and look forward to welcoming you back to Lanzarote for another memorable stay! Warm regards, Laura B. Guest Experience Team
Showing 10 reviews since October 28, 2026.