I recently traveled to London with my two daughters. We chose the Park Hyatt London for the spacious rooms and the pool. We had a fantastic stay. Our suite was enormous by London standards. The giant tub and huge walk in closet was perfect for our family. We really enjoyed using the pool after a long day of exploring or for a mid day break. Breakfast was included thanks to my Hyatt status and it was fabulous every morning. The hotel isn’t in the heart of the tourist hot spots but we had no problem navigating the city by foot, uber boat, bus, underground, and ride share. The close proximity to Uber boat was perfect for a fun day navigating London via the river. There is a lot of construction going on around the hotel. After we figured out how to navigate the street closures on the first day, we didn’t have any further problems with construction. We couldn’t hear anything or see it from our room. If mild construction annoyances might bother you, keep it in mind for your anticipated stay.
Located by Battersea mall and various tube stops. Constructed in November 2024, it has all the comforts you need. Great indoor pool and gym. Staff were very friendly and welcoming.
Great Stay, would love to have more option at the midnight menu. Room was perfect an Clean. Staff is always helpful and kind.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear alexmedelar, Thank you for sharing your feedback. We are delighted that you enjoyed a comfortable stay and particularly appreciated the cleanliness of your room and the warm, attentive service provided by our colleagues. We also appreciate your suggestion regarding a wider selection on our late-night dining menu. Your comments have been shared with our Food and Beverage team for consideration as we continue to refine our offering. We look forward to welcoming you back to Park Hyatt London River Thames for another enjoyable stay. Warm regards, Eike Clausen General Manager
Exceptional hotel- one of the best I have stayed at in London. Beautiful rooms, excellent service and a gorgeous swimming pool/ gym.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear A A, Thank you for your wonderful review. We are delighted that Park Hyatt London River Thames continues to leave such a positive impression and that you particularly appreciate the comfort, service and our wellness facilities. It is a pleasure to know that you consider us among your favourite hotels in London. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Eike Clausen General Manager
It was clean and new but not special. The location was also subpar as was the service. I think I could get a room of a similar size and caliber in central london at a similar price.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear Shally V, Thank you for taking the time to share your feedback. While we are pleased that you appreciated the cleanliness and contemporary surroundings of our hotel, we sincerely regret that your overall experience did not meet your expectations. We are particularly disappointed that our service did not leave the positive impression we strive for, as genuine care and attentive hospitality are at the heart of the Park Hyatt experience. We also appreciate your perspective on our location and the value of your stay. Your comments are important to us and have been shared with the relevant teams as we continue to identify opportunities for improvement. We hope to have the opportunity to welcome you back and provide a more memorable experience in the future. Warm regards, Eike Clausen General Manager
The Hyatt was a wonderful experience for this business conference; there were many options for private meetings, lunches and coffee, and the front desk and concierge team were outstanding at helping us find our way and help with restaurant recommendations in the Battersea area.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear Jan R, Thank you for sharing your wonderful feedback. We are delighted that Park Hyatt London River Thames provided such an enjoyable setting for your business conference and that our meeting spaces and dining facilities complemented your visit. It is particularly rewarding to know that our Front Office and Concierge colleagues made such a positive impression through their attentive assistance and local recommendations. Your kind recognition has been shared with the teams and is greatly appreciated. We look forward to welcoming you back, whether for business or leisure, on your next visit to London. Warm regards, Eike Clausen General Manager
Pure luxury! A five-star hotel. Professional and attentive staff. Excellent restaurants. Highly recommend if you want next level experience that's a cab ride away from everything London has to offer. A special mention to Thomas, who is the Front Office Leader for making us feel welcomed for our entire stay.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear Ken D, Thank you for your wonderful review and recommendation. We are delighted that you enjoyed the dining experiences and the attentive care provided by our colleagues throughout your stay. It is particularly rewarding to read your special recognition of Thomas, whose warm hospitality made such a positive impression. Your kind words have been shared with him and the wider team, and are greatly appreciated. We look forward to welcoming you back to Park Hyatt London River Thames for another memorable stay. Warm regards, Eike Clausen General Manager
Location is a little far from the main shopping area but is easily available via tube. Don’t recommend taxi as traffic is very bad. Awesome hotel and the room is specious and luxurious as what park Hyatt is known for.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear Banzai767, Thank you for sharing your kind review. We are delighted that you enjoyed the spacious comfort and elegance of your room, and that your experience reflected the standards of luxury associated with Park Hyatt. We also appreciate your observations regarding our location and are pleased that you found the nearby Underground connections convenient for exploring London. We look forward to welcoming you back to Park Hyatt London River Thames for another enjoyable stay. Warm regards, Eike Clausen General Manager
Absolutely lovely room, with a beautiful view of the shard and london eye. Staff were lovely and the room came with very nice touches. I'd highly recommend.
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear Christina A, Thank you for your wonderful review and recommendation. We are delighted that you enjoyed the comfort of your room, the thoughtful touches throughout your stay and the beautiful views across London's skyline. It is particularly pleasing to know that the warmth of our colleagues contributed to your experience. Your kind words have been shared with the team and are greatly appreciated. We look forward to welcoming you back to Park Hyatt London River Thames for another memorable stay. Warm regards, Eike Clausen General Manager
Hotel is very nice, clean and breakfast was very good both with food selection and service. The reception was welcomng and on the most part staff were very attentive. The afternoon tea we had was very nice but the bread on the sandwiches was a little dry. My main issue was that the rooms are designed to make life difficult for women who wish to dry hair or put make up on. The is no way to use a hairdryer near a mirror - no mirrors with plugs next to them, and there is nowhere to sit and do hair or make up at a mirror. This is not nessarily unqiue to this hotel but in this day and age its ridiculous. I did mention this on check out and was told that there was an extension cable in the room for the hairdryer but we certainly counldn't find it and I did look in every cupboard !
Eike Clausen, General Manager at Park Hyatt London River Thames, responded to this review
Dear gracey27, Thank you for taking the time to share your detailed feedback. We are pleased that you enjoyed the comfort of our hotel, the breakfast experience and the attentive care provided by our colleagues. At the same time, we sincerely regret that the room's practical design did not meet your needs. We appreciate how frustrating this must have been, particularly when preparing for the day should be effortless. Your observations regarding mirror placement, access to power outlets and the guidance provided by our team have been shared with the relevant departments for review. We have also taken note of your comments regarding afternoon tea. Your feedback is valuable in helping us identify where thoughtful design and service can better support our guests' everyday needs. We hope to have the opportunity to welcome you back for a more seamless experience. Warm regards, Eike Clausen General Manager
顯示全部 10 條評論，日期為 2026年9月16日 後。