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Excellent hotel right near the metro and a shopping mall with many food outlets opposite to the hotel. A great hotel to stay with 5 star faciltiies. Excellent sevice, large spacious room, modern and clean, low noise and all the expected amenities.

Excellent Accomodation

Excellent stay & service - I would recommend the Hyatt Regency in particular if attending a conference at Suzhou Expo. The staff was incredibly helpful, and Emma in particular saved the day by assisting with all my last minute poster printing needs. The food is good, housekeeping is prompt, and even laundry (dry cleaning) was performed well. They also have a cute robot ice cream machine in the lobby that makes delicious soft serve.

Exceptional Experience

This is the hotel I stay at every time I visit Suzhou. The front desk staff, Fly and Kitty, are very friendly and knowledgeable. They upgraded me to a suite. The executive lounge has a great view of Jinji Lake. The staff in the lounge, including Sheila and Lynn, all showed high quality and work ethic. I will stay here again next time. Thank you.

best hotel in Suzhou

I stayed once or twice every year and Hyatt Regency Suzhou has delivered consistent great service. Check-in was smooth. Got upgraded with status recognition. Good variety at 2nd floor breakfast at both local and western options. Nice view from club lounge.

Great as always

People did not speak English....we got the feeling they were hiding behind language barrier.
The shower did not heat up!!! [very little - took 5 min - still too cold.]

Not Hyatt worthy hotel

We left a dress in our room without noticing. The staff messaged us, sent us a picture of the dress, and mail the dress to the address I gave. Very friendly and warm hearted.

I'll definitely consider come back.

One little problem with the room is that some device under the sink produces a constant noise which is noticeable at night time.

Very helpful staff

Not recommended.
1. Facilities are old and lack maintenance. During my stay the curtain and shower head were malfunctioning.
2. Do not expect any services if arrivals and check-ins are heavy.

Pros. Breakfast is good. Available only when you make the purchase or being a globalist.

Feeling upset about my stay in Suzhou

Good housekeeping service, friendly staff and good food. The staff were very friendly, and the location was great. Overall, it’s definitely worth recommending. Gooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood.

Good hotel.

Hyatt Regency Suzhou do not meet the Hyatt Brand standard.   The room was dated and has a terrible rotten smell in all of the 3 days we stayed.  Regency Lounge has very limited selection.  I understand that many hotel has implemented optional daily sheet changes by housekeeping.  Hyatt Regency lacked the option (a card to be put on the pillow?) for guest to choose if they wish the bed sheet to be change.  I have call the front desk to ask the sheet to be change on the second day of our stay but they have failed to communicate with housekeeping.  My wife has called the front desk to ask for 10 extra minutes upon check out, but the front desk has then called a few times and the housekeeping has entered the room to ask if my wife wanted to extend the stay.  I was at the gym and the maintenance staff came to check my locker while I was dressing and asked me to lock it up before I am finish.  The property is poorly manage and lacked internal communication.  I will not stay there again.

Hyatt Regency Suzhou, needs major upgrade at the property and its service

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Wonderful hotel! Excellent, attentive staff. Very clean and modern. Easy walk to the conference center.Highly recommended. 

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