The Park Hyatt remains one of Chicago's best hotels! The staff remembers your name and is always so helpful and friendly. You can't find a better location!
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Guest, Thank you for your continued support of Park Hyatt Chicago and for such a generous compliment. We're especially pleased to know our team has made you feel recognized and welcomed during your visits. That personal connection is something we take pride in, and it's wonderful to hear it has made a lasting impression. We look forward to seeing you again on your next trip to Chicago. Warm regards, Park Hyatt Chicago
Great hotel, warm and welcoming staff. Attend to details. We were there with small kids and they are very accommodating. Enjoy the food at the NoMi restaurant as well.
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Ms. W, Thank you for choosing Park Hyatt Chicago for your family’s visit. We’re pleased to hear our team made you and your children feel so welcome. It’s especially nice to know their attention to the little details stood out during your stay, and that your family enjoyed dining at NoMI. We appreciate your generous recommendation and hope to welcome you all back again soon. Warm regards, Park Hyatt Chicago
Another lovely stay at the Park Hyatt - always a wonderful experience - incredible lake views, warm and gracious staff, and all the amenities one could need. We will always return to the Park Hyatt Chicago - and you cannot beat the location!!!
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Guest, Thank you for your continued loyalty to Park Hyatt Chicago. We're delighted to hear that each visit continues to be an enjoyable one. It's especially nice to know you appreciate the Lake Michigan views and the warm hospitality of our team. We look forward to welcoming you back for many more stays in Chicago. Warm regards, Park Hyatt Chicago
I have read a lot about the Park Hyatt Chicago and was looking forward to my stay. The property, location, services and atmosphere did not disappoint. Hope to return!
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Ms. C, Thank you for your kind review of Park Hyatt Chicago. We're delighted to hear your first stay lived up to your expectations and that you enjoyed the hotel and the hospitality of our team. We appreciate you choosing to stay with us and look forward to welcoming you back on your next visit to Chicago. Warm regards, Park Hyatt Chicago
Wonderful hotel, great location, exemplary service. Have been returning for years at the same time and the hotel has maintained the same level of service. Very impressive.
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Guest, Thank you for your continued loyalty to Park Hyatt Chicago. We're delighted to hear that our team has consistently provided the same level of service you've come to expect over the years. It's especially rewarding to know that each visit continues to leave such a positive impression. We appreciate your kind words and look forward to welcoming you back again soon. Warm regards, Park Hyatt Chicago
Understated elegance at its best! When available in a city I am visiting, I will always choose Park Hyatt. It feels residential, thoughtful, and unpretentious. Highly reccommend.
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Guest, Thank you for your kind words and continued loyalty to Park Hyatt. We're pleased to know you appreciate the understated elegance and personal touches that make our hotels feel like home. We appreciate your recommendation and look forward to welcoming you back to Park Hyatt Chicago. Warm regards, Park Hyatt Chicago
Always a nice experience. Friendly/helpful staff. Great accommodations. Central location for shopping, dining and sightseeing.
Leah Kim, Guest Services / Front Office at Park Hyatt Chicago, responded to this review
Dear Mr. Chadwick, Thank you for your continued support of Park Hyatt Chicago. We're delighted to hear you've consistently enjoyed your visits, and especially appreciate your kind words about our team. It's always a pleasure to welcome back familiar guests, and we look forward to seeing you again soon. Warm regards, Park Hyatt Chicago
This hotel is our favorite in all of Chicago. 5-Star for sure. Staff is exceptional and accomodations are world class. Restaurant is fantastic and the pool is amazing.
Everything was so absolutely wonderful, from concierge reaching out before our stay, providing valuable information and welcoming us to our room with a wonderful gift celebrating our anniversary and also thinking of our kids. Every person we interacted was a delight, the room and bathroom were spacious, especially considering we were a family of 4 with 2 kids that are teens, fantastic view every morning of the lake, my kids love the window seat, I love all the modern touches and tech in the room and that it had everything we could possibly need. We all agree this is how we will measure our stay in any other hotel going foward. The location is also absolutely perfect, walking distance to mag mile, red line subway, and so many other popular stops in Chicago. My only tip, and this isn't anything about the property in itself, this is a Chicago thing, their ambulances are famously loud, so loud you can clearly hearing them in your room with windows close and very high up. We had requested a box fan that were not planning to use for sleeping but we turned it on the second night and it provided great white noise that ambulances were not longer waking us up, so our tip is to plan to bring a white noise or request a box fan for it, ear plugs are not enough.
Room wasn’t ready when we arrived at 6pm, even after confirming our time with the concierge. After a 12 hour road trip, we had to sit in the lobby of a luxury hotel and still pay its freight. On Sunday, after the marathon, our room was not serviced until after 5pm. So awful and way below expectations. Welcome to the Holiday Inn with a different name.
Showing 10 reviews since October 13, 2026.