Kapok Shenzhen Luohu

Hotel Policies | Kapok Shenzhen Luohu | JdV by Hyatt

Hotel Policies

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.


Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.

Children and Extra Beds

Children are welcome at this hotel. For each room, 1 child can use existing beds. Children under the age of 18 must be accompanied by a legal guardian. 

Pet Policy

The hotel does not allow pets except for service animals.