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Room was small and not a great value compared to other properties in the area. I could have gotten a comparable room with more space and windows AND breakfast at a lower rate from other competing local properties. The mini fridge did not work and there was no microwave. Furniture and other room items had a lot of wear and tear and property needs a renovation. My room had no windows and the lights provided did not brighten up the room much. Hotel Parking garage fees were exorbitant compared to the city owned parking garages which one could park at saving 70%. My room was clean but had a cool drafty feeling.

Unscripted downtown durham at your own risk

I had an amazing expereince! Highly recommend! I spent a weekend for my husband's birthday. The service was excellent and it was very clean!

Excellent Service Nice and Clean!

Location is the best thing going for the Unscripted. I stayed here b/c I am a Hyatt Globalist, and trying to maintain status. I wish there were other Hyatt hotels downtown.  Breakfast is underwhelming (a la cart menu, Hyatt Place is way better) and not well staffed. The IGLOO experience at dinner was ongoing, but same day reservations and walk-ins are not allowed. Next to the outdoor bar, there is a small enclosed heated space with chairs that they do allow walk-ins. If you get a city view, please be aware the rooms are very loud. I imagine the interior rooms would be more quiet.

Will likely not stay here again. Wish the breakfast options were better.

I paid for my room at Unscripted Durham in advance, but when I checked in and asked to use a different card for incidentals, they charged my card a second time for the entire room. Thankfully, I caught the error by checking my credit card statement after I left, but getting someone on the phone to correct the mistake took far too long.

The room itself was also disappointing — warm even with the thermostat turned down, and not a single window. It felt like staying in a closet.

Overall, a frustrating experience both with customer service and the room itself. Definitely not what I expected.

Double Charged for a Closet Room

I booked two rooms and paid extra for a corner room with a view, but neither room was ready at the advertised 3 PM check-in time. One wasn’t available until around 3:15 PM, and the other not until closer to 4 PM.

When I asked about it, there was no apology or sense of urgency — just an excuse that housekeeping was “trying to keep up” because of two weddings and homecoming traffic. That’s not the guest’s problem. A hotel under the Hyatt brand should plan for busy weekends, not make customers wait and act like it’s out of their hands.

After a long travel day, being brushed off instead of offered empathy or solutions was beyond frustrating. I expected way more from a Hyatt-affiliated property. Hopefully management takes this as feedback and works on accountability and guest care moving forward.

Outdated- rooms were not ready at check-in. Loud and noisy

Good, simple hotel with some quirks. The hallways are outside. The rooms are nice sized and clean. I had a desk, which worked well. Good outlet placement

Nice hotel in durham

Terrible room design only thing worse is the price. The windows had no view of anything and the whole hotel while “historic “ or whatever was bland food options on site were terrible. There is a destination fee and parking added to the already above market value of the room. Do yourself a favor and book at the Marriott next door.

Hard pass

Funky hotel is promising, but then there are gaps... It takes too long to check in, I was unable to turn off all of the lights in the room (a common experience among the guests at breakfast) and the hotel charged me for a breakfast that was supposed to be free.

Maybe choose another hotel

Location is very nice.  Many places to walk to.  Do not recommend breakfast at hotel.  Poor quality and service.  Rooms smelled musty and no window.

Not the best stay

Was under the impression of an onsite restaurant and in room service. Also no at pool bar service or food which was also false advertisement. Expected more from a Hyatt brand hotel. Room keys kept deactivating and no digital room key option in the Hyatt app. Made sure I got a room that included breakfast as I know Hyatt breakfast is normally fantastic however, the food options were not great for a downtown location. That was a waste of money. Expected more during my work trip and selected this hotel based on having an onsite restaurant and other easy access to onsite stuff just to be told those things are not part of the hotel and the one truly onsite food options are closed on Monday and Tuesdays.

Hotel Reviews | Unscripted Durham | JdV by Hyatt

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