Nice hotel, wonderful staff and within walking distance to many restaurants and shopping. Safe area for walking, even after dark.

I had a very poor experience with this hotel. I had a two day work trip on a weekend in October and my dog had been sick in the days leading up. I thought she was going to be ok so finally on Thursday I booked a room for Friday and Saturday night at Hotel Solaya. That same night, my dog started bleeding internally and externally, massively and quickly and I had to rush her to the emergency vet. She spent the night at the vet with a life threatening gastritis condition. (Pictured below) First thing the next morning I phoned the hotel (less than 24 hours after making the booking) and told them I needed to cancel. I had to call multiple times and wait hours for a call back. It had been no problem to cancel my work meeting, and I figured that given the circumstances the hotel would be empathetic and also have no issue cancelling a reservation that had been made less than 24 hours before. This was not the case, Bryce refused to cancel my reservation and told me that I would be charged a $179 cancellation fee (more than the cost of one night). I ended up calling in a relative to pick up and care for my dog because I couldn’t afford to pay for a hotel work trip that I wasn’t going to utilize and so I attended and stayed at the hotel anyways. It was interesting when I arrived because I noticed that the hotel was quite empty, not many guests, and what I can deduce from that is that the were desperate enough to turn a profit that they would force their cancellation policy on a guest in an unethical way. As for the rest of my stay at the hotel, I found the lobby to be very cold (I was told the AC is stuck on and broken) so I didn’t want to spend time in there when I otherwise might have. My room was nothing special, pillows were quite hard and bed wasn’t particularly comfortable. My room overlooked the pool and they started playing loud music in the morning, despite it not being a pool day and there being quite literally zero people at the pool. Beyond that, I had a question for the front desk on my first night and my second night and both times all of my phone calls went unanswered. I’m glad I was not having an emergency or needed something important as that would have been quite unsafe. The only things worth it are the pool and the location. Additionally, after I checked out they overcharged me and I had to request my bill, then call and spend ten minutes on the phone disputing it.

Hotel Solaya is ideally located in Old Town Scottsdale. Clean and well kept with a great pool area. The addition of the valet service is a nice welcoming touch and first impression. The staff was friendly and always had a smile and a hello when I passed by. Looking forward to my next visit!

The area is completely safe, the pool is nice it has cabanas with TV's that weren't being used. The hotel gym is nice for the space and has a sauna tucked in there. Maelin and Goetz bath products, overall everything worked out great especially for the location and price.

Only stayed one night at the end of a trip so wasn't able to utilise the full facilities. Hotel reception was clean and tidy and had a fun buzz. Reception staff were excellent. Room was a bit small for the price. However this is probably a vacation hotel with lots of pools and a spa. So had I stayed longer it would have been better. I would stay there again as its in a good part of old town Scottsdale. Overall would recommend based on the small amount of time I spent. Only issue was faulty Air Con unit which wasn't the end of the world but dropped down to 4 stars.

Comfortable hotel beautifly redone. Friendly and attentive staff. Excellent location in Old Town. Minutes to Scottsdale Museum of COntemporary Art and lots of restaurants.

Perfect location for Scottsdale Old Town, everything in easy walking distance, including the civic centre area and the arts district, with fashion square only a 15 minute walk away. Clean, quiet rooms, and friendly helpful staff. Can’t fault this hotel at all. Cant comment in the oool because we didnt use it - too much to see and do around the hotel! Would i stay here again? Yes, most definitely.

This beautiful Hyatt property has been completely remodeled and feels like a brand new hotel. The dining is excellent, the gym completely outfitted and the staff is typically first class Hyatt.

Very disappointing experience with Hotel Solaya. I originally had a reservation for September 25th and 26th. On September 24th, I called the hotel and asked if I could add an additional night and stay in the same room without having to check out and check back in. I was told over the phone that this would be fine, so I booked the additional night based on what the hotel told me. Unfortunately, the experience was completely different once we were here. This morning, we were told that we had to check out of our room and then wait to check back in again. Despite what we had previously been told, we were left waiting for hours and were told we could not get back into a room until around 4 PM. The most frustrating part was not simply having to change rooms—it was the poor communication and the way the situation was handled. If we had been clearly told from the beginning that adding the extra night would require checking out, waiting until normal check-in time, and checking in again, we could have planned accordingly. Instead, we relied on the information provided by the hotel, only to be given different information after we arrived. The attitude and customer service during the process also felt unnecessarily rude and unhelpful. For a hotel stay, guests should be able to rely on what they are told by the front desk, especially when making changes to an existing reservation. Unfortunately, this experience caused us a great deal of unnecessary inconvenience and wasted a significant part of our day. Very disappointing service and communication.

I stayed at Solaya while attending a work conference hosted at the hotel. My first impression was positive. The room was nicely appointed, with higher-end finishes in the bathroom, and the bed was very comfortable. Unfortunately, my experience quickly changed due to a major plumbing issue in the room above mine. Water was pouring down inside the walls, sounding like my shower had suddenly turned on. Shortly after, water began leaking from the ceiling over both beds and in the bathroom, forcing me to change rooms. The second room brought a different set of concerns. There was hair on the shower walls and what appeared to be dried blood smeared on the bathroom light switch. The lack of cleanliness made the room feel unsanitary and left me questioning the overall housekeeping standards. While the hotel had some nice features, the significant maintenance issue and cleanliness concerns overshadowed the positives. I was relieved when it was time to check out and move to another hotel. The breakfast provided by the hotel was awful. A slice of toast with jelly, some fruit and danishes was all there was with orange juice and coffee. however, they took the coffee away after breakfast when we were in the conference from 8am to 5:30pm. No coffee the rest of the day. Also, at check-in, they put a $300 hold on your card for incidentals. $100 per night, which is quite high for a hotel like this. That was ridiculously high. They are overvaluing themselves.