Our multilingual staff speaks languages including English, Bahasa Indonesia, Chinese, Melayu, and German.

Yes, all rooms have wall sockets pre-installed with international adapters, as well as built-in USB-C and USB-A ports­­. They are conveniently located at your working desk and bedside. We also provide additional international power adapters upon request.

Yes, we can accept packages before your arrival. Please inform your reservation name, reservation confirmation, package confirmation, and expected date of delivery at hello@kleoseminyak.com.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Unfortunately, pets are not allowed in our hotel.

Yes, our hotel provides wake-up call service, and for your convenience, each room is also equipped with a Bluetooth alarm clock should you prefer to set it yourself. You may contact our Guest Service Team by dialing 0 to arrange your wake-up call time.

Yes, our team is very well-versed in Seminyak and Bali local recommendations. We are happy to help with dining, attractions, and transportation arrangements. For more information, please contact hello@kleoseminyak.com.

Yes, laundry and dry-cleaning services are available daily, and laundry forms are available in your wardrobe. You may contact our Guest Service Team by dialing 0 for further assistance.

Yes, our restaurant offers vegan and gluten-free dishes; please ask our team for recommendations or menu highlights. For more information, please contact hello@kleoseminyak.com or visit our Dining page.

Our restaurant, Zia Tina, specializes in Italian dishes. For any dietary/cultural/religious preferences, the menu can be personalized with advance notice. However, for local or other international options, our team is happy to share recommendations during your stay. For more information, please contact hello@kleoseminyak.com or visit our Dining page.

Yes, food delivery from outside restaurants is welcome. However, you are required to pick up food delivery at the lobby.  

Yes, room service and take-out are available daily. For more information, please contact hello@kleoseminyak.com or visit our Dining page.

Yes, guests are welcome to enjoy our Rooftop Pool. KLEO Seminyak’s pool overlooks the entire Seminyak neighborhood and is located on level 4, accessible from 8am to 8pm daily.

Yes, our on-site fitness center is open daily and features a fully equipped gym with state-of-the-art equipment and an abundance of natural light. Other than that, we also provide activities for both in-house guests and outside guests in both the gym and rooftop area, such as Aquarobics, Glutes & Core, and Yoga & Balance, all available to be booked through our team's email at hello@kleoseminyak.com. For the latest details on gym opening hours, please visit our Homepage.

We do not have a formal business center; however, our team at the Front Desk is more than happy to assist you with printing your documents.

Spa services are unavailable at the hotel. However, our team can assist in recommending nearby options.

Yes, our tailor-made meeting packages offer flexible arrangements for gatherings and meetings. KLEO Seminyak is equipped with:

• Rooftop Event Space, spanning over 141 sqm.
• Rooftop Outdoor Deck, spanning over 174 sqm.
• Rooftop Social Bar & Lounge, spanning over 38 sqm.

For more information and any inquiry, please contact hello@kleoseminyak.com.

Yes, we provide cribs on request subject to availability. Unfortunately, extra beds are not available in our hotel. Kindly specify upon reservation or email hello@kleoseminyak.com with your booking information and request after your reservation.   

Selected room type (1 King Bed, Balcony) includes sofa beds; however, rollaway beds are unavailable. Kindly specify upon reservation or email hello@kleoseminyak.com with your booking information and request after your reservation.   

All our rooms are non-smoking.

Room views vary by type and availability. While we cannot guarantee a specific view, we encourage you to let us know your preference by specifying upon reservation or emailing hello@kleoseminyak.com with your booking information and request after your reservation.

Bathtub is not available in our hotel, and only walk-in showers are available.

All room locations are assigned based on availability. We encourage you to let us know your preference by specifying upon reservation or emailing hello@kleoseminyak.com with your booking information and request after your reservation.   

We are located approximately 15 km from I Gusti Ngurah Rai International Airport, which is about a 45-minute drive.

We offer airport pick-up or drop-off service with an additional fee. Should you wish to have airport pick-up or drop-off, you may specify upon reservation or email hello@kleoseminyak.com with your booking information and request after your reservation.  

Taxis and online transport services are available, such as Gojek/Grab.

The easiest way to go around Bali is by Gojek/Grab/Taxi if you have a specific destination. If you are unsure about where to go, KLEO Seminyak also offers daily car rental to tourist destinations. Our team will be happy to assist you with the best recommendation – simply specify upon reservation or contact hello@kleoseminyak.com with your booking information.

Yes, we can assist with car rentals through trusted partners. If you wish to arrange before your stay, simply specify upon reservation or contact hello@kleoseminyak.com with your booking information.

Many of Seminyak’s top attractions, like Petitenget Beach, the famous Seminyak street, and Potato Head Beach Club, are within a short walking distance. Seasalt, Beach Bar, and Spa Alila are also available in Alila Seminyak, KLEO Seminyak’s sister property under Hyatt.

Yes, we are within walking distance of a variety of local boutiques, shopping centers, markets, cafes, bars. and restaurants, including Seminyak Village. Should you wish to use the complimentary pick-up service to and from Seminyak Village, please inform our Guest Service Team.

On-site parking is not available, and the nearest public car park is located at Petitenget Beach.

We currently do not offer valet parking.

Unfortunately, charging stations are not available.

Connecting rooms are available, but only a limited number of sets are available. Kindly specify upon reservation or email hello@kleoseminyak.com with your booking information and request after your reservation.   

Yes, we provide kid-friendly meal options and kids menu on request.

We would be honored to host your celebration and special events. Our team will help organize every detail; all delivered in a relaxed atmosphere that sparks creativity and connection. For more information and any inquiry, please contact hello@kleoseminyak.com.

Our team provides full event coordination, from layout setup to vendor arrangements. For more information and any inquiry, please contact hello@kleoseminyak.com.

We do not supply this equipment directly, but rentals can be arranged through local suppliers. For more information and any inquiry, please contact hello@kleoseminyak.com.

On-site catering is available with customizable menus for all occasions. For more information and any inquiry, please contact hello@kleoseminyak.com.

Yes, our hotel is designed to be accessible throughout with ramps and elevators, along with accessible toilets to assist with mobility or movement. Alternatively, our team will personally assist where necessary.

Unfortunately, we do not have dedicated accessible rooms. However, our rooms are spacious, starting from 46 sqm.

Unfortunately, we do not have a dedicated accessible feature in our rooms.

Unfortunately, we do not have such devices in our rooms.

Accessible parking is not available on-site.

Yes, service animals are welcome at no additional charge.

To check in, please present a valid photo ID/KTP/Passport/Driving License and your reservation confirmation either digitally or printed.

Yes, guests must be at least 18 years old and minors must be accompanied by an adult.

Yes, we offer luggage storage.

Our front desk operates 24/7, so you will still be able to check in as usual.

We are unable to guarantee early check-in, but your room will be provided at the earliest availability. To guarantee an early check-in, kindly book one day in advance to secure the room. For more information, kindly email hello@kleoseminyak.com.

Late check-out is subject to availability and can be requested with our front desk team. Charges may apply. For more information, kindly email hello@kleoseminyak.com.  

Yes, express check-out is available.

All our rooms are non-smoking. However, we do have dedicated guest smoking areas.

The weather may be humid – feel free to dress in comfortable, breathable resort wear.

Lost and found items are recorded and stored securely. You may contact our front desk or email hello@kleoseminyak.com with a description and date of loss and room number.