Reservations can be made directly on the resort’s website or by contacting the reservations team at +52 998.881.5351. 

Hyatt Vivid Cancun offers Vantage Club accommodations with upgraded amenities, premium room locations, private lounge, special concierge service and access to exclusive resort areas.

Vivid Spa offers massages, facials, body scrubs, reflexology, manicures, pedicures, hairstyling and makeup services. Facilities include seven treatment rooms, a couple’s cabin, hydrotherapy circuit, cold plunge, sensation showers, steam room, dry sauna, outdoor whirlpool area and salon.

Reservations are not required for a la carte dining. Some special experiences, including Chef’s Table, The Wine Cellar, romantic dinners and teppanyaki tables, may require reservations or an additional fee.

Hyatt Vivid Cancun offers seven dining options, including a la carte restaurant, an international buffet, a gourmet court, Coco Café, Chef’s Table and wine cellar. The resort also has seven bars and lounges serving top-shelf spirits.

Small dogs are welcome in select room categories, with in-room touches such as a dog bed, food and water bowls, floor mat, toy, waste bags and dog-in-room door hanger. Guidelines, restrictions and availability apply, so please contact the resort before booking. 

Yes. Hyatt Vivid Cancun offers wedding, honeymoon and romance packages, along with ceremony and reception spaces for celebrations in Cancun. Package details, prices and inclusions may vary and should be confirmed with the resort wedding coordinator.

Activities include beach and pool volleyball, pickleball, padel courts, surf pools, yoga and fitness classes, water aerobics, arts and crafts workshops, pastry and cocktail classes, wine, tequila and mezcal tastings, cacao ceremonies, live musical performances, theme nights, beach parties and stage shows. Some activities may incur an additional charge.

Yes, shared shuttle service and private transfers are available for an additional fee. Transportation can be booked when booking your stay, through the concierge or directly online.