Reviews
Unprofessional staff. Unkept room!!
Since the place is new, I expected a pristine environment and a pleasant stay; however, to my surprise, the sheets were stained and riddled with human hair. I reached out to the front desk and kindly asked them to change the sheet to which they did not. Hours later I had to walk to the front regarding the sheets and was told that the room service staff already left for the day. The following day I received 0 rooms service. Furthermore, the staff is incredibly unprofessional and abrasive. I found my experience to be terribly disappointing considering that they charge me $224 per night. I will never stay at a HYATT studio ever again.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
We’re sorry the room wasn’t ready to the standard you expected and that getting fresh sheets turned into such a hassle. We also regret that the service you received made the situation even more disappointing. Your comments about the room condition and staff will be shared with our team for review. We would love the opportunity to make it up to you with an improved stay whenever your travels bring you back to the city.
Not as nice as expected.
The hotel was brand new. However, the bathroom felt incomplete. No rack for towels or fan to keep bathroom mirror from fogging. The room did not have a iron. It had a steamer. Having a nice full kitchen was a plus. The location was close to many stores and the room was nice size. At night, you can hear the traffic and emergency vehicles and the bed was too hard for me. Customer service was not the best and there was basically no breakfast. Just grab and go, i.e. muffins, snack bars, fruit cup or fruit, coffee and tea.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
We’re glad you enjoyed the spacious room, full kitchen, and convenient location. We understand that the bathroom setup and bed comfort weren’t quite what you expected. Our breakfast is designed as a grab-and-go offering rather than a traditional buffet, though we recognize that the selection may not have met your expectations. We’re also sorry that the traffic noise affected your rest and that your experience with customer service fell short. Your comments about the service will be shared with our team, and we hope you’ll consider staying with us again.
Great hotel, measly “breakfast”
Great location, new building, and no marijuana smells! Clean and fresh room. Nice kitchen area, lots of fluffy towels and the bed was great.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
Thanks for highlighting our clean, fresh rooms and comfortable amenities! It’s wonderful that you enjoyed the location and your stay. We appreciate your feedback on breakfast and will consider it for future improvements. Looking forward to your next visit.
Pleasant Extended Stay
Hyatt Studios on Volvo Parkway, Chesapeake, VA was a nice clean and customer service family and pet friendly environment.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
Thank you for choosing us for your extended stay in Chesapeake! We're delighted you found our environment welcoming for both family and pets. Your kind words about our cleanliness and service made our day. We look forward to the chance to welcome you back!
Unacceptable
I had really high hopes for this hotel. During some recent work travel, I chose this hotel to try something different. While the hotel was indeed new, I noticed several areas where they fell short. Customer service is almost nonexistent. I had to think for the associates about needs during the stay. The room was full of hair, and the front desk made it appear that it was the norm, and housekeeping was not available during my stay due to the length of stay. Also, the AC in the room had wires sticking out, which is a safety concern that should have been caught. During the stay, I had to be careful not to brush up against them. If you need anything housekeeping-wise, you will need to go to the front desk to retrieve it. To top it off, I confirmed that I had late check-out on a few occasions and was told not to worry, and it was on the account. On the day of check-out, I was interrupted five times by housekeeping while working. It was so bad that I just decided to leave before 2 PM so I could actually get some work done. The nightly rate does not match the caliber of what you will get at this hotel. I will for sure be going back to Hyatt Place VA Beach Town Center for all future travel.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
We are sorry your work trip did not provide the level of comfort and ease you expected. We understand how disruptive it can be when room concerns and repeated interruptions interfere with your ability to focus, particularly during a longer stay. We also recognize your concern regarding the room’s condition and the expectations surrounding late departure. Your comments give us a clear perspective on where the experience felt lacking. We hope you’ll consider another visit and allow us to provide a more dependable stay.
Wonderful place to stay
Very clean facility and room, service desk was also very helpful for assisting all my needs. Layout is very nice and felt spacious.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
We're thrilled you found our facilities clean and our service team helpful. It's wonderful to know you enjoyed the spacious layout here. We appreciate your feedback and hope to see you again!
Excellent stay!
Amazing hotel! No problems. Karen who checked us in was amazing! I’d definitely stay again. Even though it’s a grab and go breakfast, there should be a few more options.
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
We're thrilled you enjoyed your stay and that Karen made a great impression! We appreciate your suggestion about the grab-and-go breakfast and will consider it as we strive to enhance our guest experience. Looking forward to your return!
Nice newer hotel
Very nice hotel, very nice staff! Rooms are clean and the property is well kept. I look for rooms here first when I am in the area
HMC Team, General Manager at Hyatt Studios Chesapeake, responded to this review
We're happy to know Hyatt Studios has become your first choice when you're in the area. We're also glad our team and the care they put into the hotel continue to make each stay a positive one. Thank you for sharing your experience, and we look forward to welcoming you back again soon.
Ummmmn
Front desk NOT very helpful.. Seems more like trainies. Not very knowledgeable about computer system. Told me incorrect information about receiving my government/military rate.. Hotel itself is clean and new
Showing 9 reviews since June 27, 2026.