Reviews
Basic Hyatt -- Unacceptable Internet
the internet was not working the 5 nights I was there... I could not work from my room and had to go down to the lobby to connect. If internet is an essential, verify before booking or look elsewhere.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time. We will review your comments during our daily meetings. Thank you again and we hope to welcome you back soon. Sincerely, Erika
Every time we come back we get more disappointed.
The tub did not drain properly. 2nd in a row the sheets itches. The cheese, salami & fruit we purchased at the lobby was bad and we returned it all back and the receptionist couldn't care less. Parking fee per day is $20
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Cecy, Thank you so much for your time. We will review your comments during our daily meetings. Thank you again and we hope to welcome you back soon. Sincerely, Erika
Exceeds expectations
Excellent place love it. Staff was helpful. Took the time to explain everything. Room was cleaned delivered on time everything is what you would expect and a little more. Primary location.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Henry, Thank you so much for your time and review! We do hope to welcome you back soon. Sincerely, Erika
Nice place
Nice place to stay. Close to many restaurants, movies, and stores. Stayed here while home was fumigated. Cleaning staff was very friendly.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time and review! We really appreciate your comments and we hope to welcome you back soon. Sincerely, Erika
Home away from Home!
This location is our go to in Danta Clarita. You can walk steps to Kindred Spirits for drinks a meal and great dessert! Or walk across one large street to Regal movie theater (including IMAX), numerous restaurants, coffee, Apple Store and much more! Live Music on Weds or Thurs nights. Multiple screens for sports viewing.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Karen, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Great place to stay; quality!
Great place to stay; lots of stuff around to do and places to eat. I've stayed here many times and will again when driving through and back from the SF Bay Area.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Ben, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Couldn't have been any better.
The staff was exceptional, the location, phenomenal. Overall layout was beautiful, the courtyard, golf course nearby, a mall within walking distance. Incredible experience. I will highly recommend this hotel and others in the hyatt family.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Andrew, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Friendly, clean and quiet.
The Valencia location was freeway close as were many nearby places to eat. The employees were very nice and the hotel is clean and efficiently run. It was very quiet and easy to sleep. I especially loved the large, fast elevators.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Timburgercall, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
I was driving from North Carolina and thought this was a nice hotel to stay in after 2500 miles of driving.
Guest clerk at night was not welcoming, very fast and brash. Parking is across the street, really dirty. People smoking right outside the front doors. Hallways dirty, rooms average and musky smell. Our room was dusty, no ventilation and small.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Brian, Thank you for completing our post stay survey. I apologize for the service issues you experienced during your visit. We will be sharing your comments with our teams for our follow up and improvement. Thank you again for your time and feedback. We look forward to welcoming you back again soon. Sincerely, Erika
If you're in the area, I could not imagine a better place
We stayed at this hotel because we went to Six Flags, and it was absolutely beautiful. The hotel was very pretty. The amenities were fantastic. The room was very comfortable. Not hot at all even though we went in july.There was a delicious mexican food place across the street.The hotel had wonderful breakfast in the morning.I would highly recommend this place.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Melinda, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Beautiful hotel, great customer experience.
The front desk staff was welcoming and accommodating. The hotel was clean, the rooms were very nice, and the overall vibe was upscale and friendly.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Nice Location
Nice location in the heart of Valencia, with overnight parking fees. Overall, the hotel could use some updating - particularly in the bathroom. Would be nice to have more hotel information (i.e., restaurant menu, amenities location and hours, etc.) in the room. The pool would've been nice if it hadn't been covered in so much pollen.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Superb Magic Mountain Stay with Pups
Fantastic Hyatt Regency property: clean, professional, pet-friendly, awesome proximity to Magic Mountain and restaurants, delicious a la carte breakfast at property restaurant, Pacific Heights
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Grace, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Feel important! Feel like Royalty.
Hyatt Regency at Valencia is a high end hotel. Love the location! There is a mall across the street, movie theatre and lots of restaurants.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Anna, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Best value in town!!!
Great location, within walking distance of the mall, great restaurants and other stores. Dog friendly, clean property, friendly, attentive and accommodating staff. Booked a suite with the bed & breakfast rate for myself and my wife, great value for the size of the room and our dogs, with the breakfast buffet. The property was clean with a pleasant exterior and comfortable amenities inside and out. Can’t say enough about the staff uat the front desk and restaurant service. This will be our go to when visiting family in the area!!!
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear John, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Very fun stay for Magic Mountain group
Went to Magic Mountain with a group of 10 kids and their families so staying at this hotel was perfect. Close to MM and close to Target, Sprouts, Whole Foods, and plenty of restaurants. Hotel pool served its purpose although I didn't use it. Seemed a bit small and kid-ridden. Cucumber water in the lobby. Rooms are VERY dark, beds dipped in the middle - you can see the dip, shower pressure is not strong -- but that's all low-flow shower heads. Refrigerator in the room, slippers available on request. The staff are all very good. Very welcoming, responds quickly to requests, perfectly friendly and helpful. My friend gifted me a Guest of Honor so I enjoyed breakfast, two bottles of water / day, and free parking.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time. We will review your comments with the appropriate departments. Thank you again and we hope to welcome you back soon. Sincerely, Erika
Disappointing
Room Cleanliness - The bathtub drain was not working, maintenance worker found a huge clump of hair in the drain. Bathroom also not stocked with basic essentials - tissue, plastic cups. The ice machine was disgusting and did not seem to be working, they should have put a sign on the front of the machine or locked the door to avoid guess entry.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Tracey, Thank you so much for your time. We will review your comments with the appropriate departments. Thank you again and we hope to welcome you back soon. Sincerely, Erika
Great location, good buffet breakfast but no one answers phone calls (operator/frontdesk/housekeeping)
Loved that they uograded our standard room To a junior suite prior to arrival (Im a globalist). However, the sofabed was stiff & no sofabed beddings/pillows in the room (we reserved for 3 people and there is only a king bed and sofabed in the junior suite). The operator/front desk/housekeeping were not answering the phones when we called for beddings. Had to have my child go down to front desk to ask for sofabed beddings. Free buffet weekend breakfast for globalist was good. daniel in the restaurant made us good coffee.check in and check out was quick. Stay was good, only disappointed with housekeeping not providing sofabed beddings for 3rd guest and no one answering phones. Would still consider returning.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time. We will review your comments with the appropriate departments. Thank you again and we hope to welcome you back soon. Sincerely, Erika
Poor Wi-Fi
The Wi-Fi performance during my most recent stay was wholly unacceptable. The connection failed repeatedly, ultimately forcing me to withdraw from an active business meeting — a disruption that carried real professional consequences. For a hotel of this caliber, reliable internet connectivity is not an amenity but a basic expectation, and in 2026 there is simply no excuse for infrastructure of this standard. As a longtime, loyal guest, I find this experience deeply disappointing and, if this issue is not addressed, will be compelled to seek accommodations elsewhere that can reliably meet the needs of a business traveler.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear David, Thank you so much for your time and feedback. We appreciate your comments regarding the wifi connection and will address it to the appropriate department. We understand how difficult this can result. Thank you again for your time. Sincerely, Erika
Hyatt stay
The hotel was clean. The staff was friendly and professional. Very convenient locatìon within walking distance to restaurants and entertainment.
Erika Chavez, Guest Services / Front Office at Hyatt Regency Valencia, responded to this review
Dear Guest, Thank you so much for your time and great review! We hope to welcome you back soon. Sincerely, Erika
Showing 20 reviews since June 3, 2026.