Reviews
Filters
Noisy AC unit
My husband and I stayed for one night and unfortunately had a disappointing experience due to a loud AC unit in Room 250. Even when the AC panel was turned off, the unit continued to make a loud, continuous noise (similar to leaking water or crack/ticking noise), which made it difficult to sleep—especially after a long day of travel. We reported the issue at checkout and followed up via email with a video. Manager Benjamin reached out and was initially very responsive, asking, “At this point, what can I do to make it right?” However, after a couple of emails, I never heard back from him again, which was disappointing and left the issue unresolved. We redeemed a free night for this stay, so it felt like a wasted opportunity. That said, the property was clean and in a convenient location, and I’m hopeful this was an isolated incident.
TitaCereal,
August 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Thank you for sharing such detailed feedback. I take matters of comfort and communication seriously, and I apologize for the inconvenience you experienced with the AC unit and the follow-up process. However, I'm glad that you found the property clean and in a convenient location. Please feel free to reach out to me again so I can revisit your concerns, and we would be glad to host you for a stay that better reflects the experience you had anticipated. Kind Regards, Benjamin Bailey General Manager
A fantastic place to stay for excursions into wine country and beyond
Outstanding experience. The staff were extremely accomodating and made our experience a memorable one. The Hyatt was central for our trips west to Bodega Bay, and also into Sonoma, Napa, and surrounding areas. Would definitely come back again to stay.
Jary D,
August 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Dear Jary, Thank you for sharing your experience at Hyatt Regency Sonoma Wine Country. It’s wonderful to hear that our convenient location served as a great base for exploring wine country and that our team’s hospitality helped make your visit memorable. Creating seamless and welcoming stays is always a focus, and it’s encouraging to know this resonated with you. We look forward to welcoming you back for future adventures. Kind Regards, Benjamin Bailey General Manager
Awesome Hotel and Staff
After reading a few of the reviews I was anticipating a non friendly staff who weren’t willing to meet our needs. This wasn’t the case!! The staff was beyond friendly and assisted us quickly. In fact, they were much friendlier than a lot of hotels we have stayed at. The location is ideal and the rooms were clean and the bed was awesome!!
172leannet,
August 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Dear Leanne, Thank you for your glowing review! It's wonderful that our team's hospitality exceeded expectations and that you found the rooms comfortable and clean. Your kind comments will be shared with our team, and we look forward to welcoming you back to Hyatt Regency Sonoma Wine Country again soon. Kind Regards, Benjamin Bailey General Manager
An okay stay
The staff was friendly. The room was clean, but did not have a coffee maker in it as was advertised. The location is not the best - right next to the freeway
divineintuition,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Thank you for your review. While we're pleased you appreciated the friendly service and clean room, we regret that you were not fully satisfied with your stay. We appreciate your feedback as we work to improve, and we hope to provide a better experience on your next visit. Kind Regards, Benjamin Bailey General Manager
Bad choice plus bad experience
I’m genuinely shocked that Hyatt allows this property to operate under its brand. This is by far the worst Hyatt hotel I’ve ever stayed at. I even injured my right foot from broken pieces of a body lotion bottle left in the shower. I requested a blanket and asked for someone to fix the connecting room door, which couldn’t be locked. The front desk assured me someone would come shortly—but no one ever showed up, even after waiting the entire night. Absolutely unacceptable. I’m now seriously considering canceling all my upcoming Hyatt reservations for my August trip.
Steve S,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Dear Steve, Thank you for sharing your feedback with us. We’re genuinely sorry about the issues you encountered during your stay. This is certainly not the standard we strive to maintain. Rest assured, we have shared these concerns with the appropriate teams, and they are working hard to resolve them promptly. We would appreciate the opportunity to discuss this further with you. Please contact us offline at your convenience. We hope to have another chance to change your perceptions in the future. Kind Regards, Benjamin Bailey General Manager
Don't forget to hang by the pool
Michael at the pool bar creates the perfect cocktails for a hot poolside afternoon in wine country. Above average hospitality!
Tessa H,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Dear Tessa, Thank you for staying with us at Hyatt Regency Sonoma Wine Country! We're glad to hear that Michael made your stay so enjoyable. Our team works diligently to ensure that every guest receives the utmost care, so it is pleasing to hear of your satisfaction. Thank you for your perfect review. It was our pleasure to host you, and we hope to welcome you back for another delightful stay! Kind Regards, Benjamin Bailey General Manager
Disappointed with Sonoma Hyatt
The front desk personnel were perfunctory. They could have been more informative about special event --(complimentary wines sponsored by local winery) the afternoon we checked in and given us useful information about the city surroundings since we have not been in Santa Rosa before. There were no cream cups for coffee, the wine cork screwer was flimsy, and our toilet seat was loose. We are Hyatt members and had better experience with other Hyatt hotels.
Jet58802541573,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure any opportunity to improve our team's service is seized. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future. Kind Regards, Benjamin Bailey General Manager
An excellent one-night stay
Room contemporary and very clean. Well appointed. Parking was convenient with choice of valet or self. Self-park lot seemed secure. Mattress & bedding super clean and very comfortable. Quiet. Nice glass walk-in shower with separate toilet room. One sink. No room service. Breakfast offered in restaurant or pick-up to take to room. Food quality average, nothing special. All staff extremely friendly and helpful.
Lorraine G,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Dear Lorraine, Thank you for being our guest at Hyatt Regency Sonoma Wine Country. We appreciate you taking the time to leave a detailed review and a superb rating. It's fantastic to hear you enjoyed convenient parking and a clean, quiet, comfortable room. Your honest feedback about the food is helpful; your otherwise positive comments tell us this is an area that needs our attention. Most of all, we're glad you experienced first-class customer service. We hope we have the opportunity to welcome you back. Kind Regards, Benjamin Bailey General Manager
Great Stay
Great stay. Pool was fantastic, especially on a sunny day. Room was clean and quiet. We also enjoyed the location - easy walk to a few great restaurants and the mall.
Josh L,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Dear Josh, We're happy to hear the weather was ideal for relaxing by the pool during your stay. Knowing a guest enjoyed a clean and peaceful visit at Hyatt Regency Sonoma Wine Country always brightens our day. Santa Rosa has so much to offer, and we look forward to welcoming you back on your next trip to the area! Kind Regards, Benjamin Bailey General Manager
I don't recommend this hotel
I booked the room for king size bed but was told that only double bed room can be offered. In addition, I was told that the parking is waived as the room that I booked was not available but when I check out the staff told me that the person who was telling me this is new to this hotel and the information that she gave me was incorrect.
hanyuf2019,
July 2025
General Manager, General Manager at Hyatt Regency Sonoma Wine Country, responded to this review
Hanyu, Thank you for your comments. We're sorry to hear your preferred room type was unavailable at check-in. This can happen occasionally due to syncing issues between our systems and third-party ones, and we apologize for any inconvenience and any miscommunication regarding this or our amenities. Other than this, we hope your stay was pleasant and would love to welcome you again for a better stay in the future. Kind Regards, Benjamin Bailey General Manager