Reviews
Filters
Perfect getaway
great hotel with excellent service! Highly recommend to anyone that wants to enjoy great accommodation with a lake view, good food and great spa.
Todor I,
August 2025
Absolutely lovely place to stay w/ spouse
Absolutely lovely place. Stunning views, great for walking and just hanging out with the spouse or friends. The pool and SPA areas were great - very clean, SPA zone was very relaxing. The staff is polite, helpful, very professional. I recommend this hotel 100%
denitsayord,
August 2025
Not quite fun
Quite far away from the 5-star experience I have had with Hyatt in other countries. Frozen pizza, very very slow service, cannot provide a charging USB C cable…
Vacationer812174,
July 2025
Fantastic place
Fantastic place, very good service, everything exceeded my expectations. Very good conditions for conference and any other kind of events, well organized staff. The hotel is situated near lake, the nature is fantastic. It's good also for a family vacation.
Elitza I,
May 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Elitza I, Thank you for your wonderful feedback. We are delighted to hear that Hyatt Regency Pravets Resort exceeded your expectations and that you appreciated our conference facilities, organized team, and beautiful natural surroundings. It’s great to know we can be a perfect choice both for events and family vacations. We look forward to welcoming you again soon! Warm regards, Atis Zaharans General Manager
Outstanding Stay- Highly recommended!
Excellent and beautiful location. Excellent and efficient service. All staff incredibly welcoming and attentive ensuring all detail was perfect. The room was immaculate, spacious and peaceful with the lake view from the balcony. It was comfortable, quality service and a memorable stay!
Jannette B,
May 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Jannette B, Thank you for your kind words and for recommending Hyatt Regency Pravets Resort. We are delighted you enjoyed our location, attentive service, and the peaceful lake view from your room. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Warm regards, Atis Zaharans General Manager
Peaceful Stay with a Fantastic Experience
I spent one night at the Hyatt Regency Pravets and it was a peaceful, well-rounded stay. The property is beautifully set and makes for a perfect getaway just outside Sofia. One of the highlights for me was the spa—clean, relaxing, and very well run. Mimi, in particular, made the experience memorable. She’s incredibly charming and skilled, and her warm personality really adds to the overall sense of calm the spa offers. The entire team at the hotel was professional and welcoming, and I felt well taken care of as a Hyatt Globalist guest. Looking forward to returning soon!
Tig R,
April 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Guest, Thank you very much for sharing your wonderful experience at Hyatt Regency Pravets Resort. It is truly gratifying to hear that your stay was peaceful and well-rounded, and that you enjoyed our beautiful setting just outside Sofia. We are especially pleased to know that our spa, and Mimi in particular, made a memorable impression with her charm and professionalism. As a valued Hyatt Globalist guest, your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another fantastic stay very soon. Warm regards, Atis Zaharans General Manager
Never again
The spa experience was disappointing. For the price charged, there should be cold plunge pools, Jacuzzis, and no outdoor pools. They offer all the amenities that are typically found in luxury hotels across Bulgaria, yet they fall short. The food was unsatisfactory; there were no vegan options available, and the labels for the dishes were misleading. For example, broccoli containing cheese should not be labeled as V+. Additionally, the bread served was stale; we received the same old, rock-solid bread for three days in a row! The spa should open at 9 AM instead of 10 AM. Moreover, when the spa does open, it should already be preheated, as everything—including the saunas—was cold at 10 AM.
Veselin K,
April 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Veselin, Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent experience did not meet your expectations. Please rest assured that your concerns regarding the spa facilities, food quality, and dish labeling have been taken seriously. We are currently working on enhancements, including the introduction of more vegan options, clearer labeling, and stricter quality control measures. We also appreciate your thoughtful suggestions regarding the spa’s opening hours and temperature readiness. These points have been noted and will be carefully reviewed with our team to improve the overall guest experience. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you again in the future under more favorable circumstances. Please do not hesitate to reach out if we can be of any assistance. Best regards, Atis Zaharans General Manager Hyatt Regency Pravets Resort
Very bad experience for the price per night
Dusty rooms, no value for money, horrible breakfast and coffee. Cold pool area. No attention to detail or add any welcome touch for that price. Dinner is not included as most places with that price. The architecture, design (it’s an old renovated hotel) and view are the only good things there. Wouldn’t go back.
Tereza G,
April 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Tereza, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations. We apologize for the cleanliness issues and the quality of breakfast, and we are addressing these with our team. Your comments about the pool area and lack of personal touches are also noted, and we will work to improve these aspects. We're glad you appreciated the architecture and view, but we understand that these alone don't make for a great experience. We hope to have the chance to welcome you back in the future for a better stay. Best regards, Atis Zaharans General Manager Hyatt Regency Pravets Resort
Favorite place to be
Comfortable room, nice view, fluffiest pillows, quality food with a variety of options for vegetarians. SPA is spacious with a variety of saunas and steam baths. The staff is helpful. Hyatt Pravetz never disappoints, we’ll get back soon again!
Калина П,
March 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Kalina, Thank you for your kind words! We’re delighted to hear that Hyatt Pravets continues to be your favorite place to stay. It’s wonderful to know you enjoyed the comfortable room, beautiful view, and variety of food options, especially for vegetarians. We’re also glad you had a relaxing time at the spacious SPA and saunas. Our team will be thrilled to know their helpfulness made a difference. We can’t wait to welcome you back soon! Best regards, Atis Zaharans General Manager Hyatt Regency Pravets Resort
I love this place
Everything was perfect! Very clean, stuff is super professional. Food was delicious and diverse. Room and bathroom are clean, comfortable and big enough. SPA has everything. Pool is big, clean and temperature are good for swimming. Kids pool is warn enough
Georgiq,
March 2025
Martina Dimitrova, Marketing at Hyatt Regency Pravets Resort, responded to this review
Dear Georgiq, Thank you so much for your fantastic feedback! We’re thrilled to hear that everything was perfect during your stay. It’s great to know that you enjoyed the cleanliness, professionalism of our staff, and the variety of delicious food. We’re also happy to hear you found the room and bathroom comfortable, as well as the SPA and pool facilities to your liking. We hope to have the pleasure of welcoming you back for another amazing stay! Best regards, Atis Zaharans General Manager Hyatt Regency Pravets Resort