Hotel Policies
Pet Policy
We are delighted to welcome our guests’ canine companions to our pet-friendly hotel in downtown Salt Lake City. In advance of your arrival, please review our hotel policies to help ensure the best possible stay for guests and their four-legged family members.
Pet information cards must be filled out at check-in with the front office host.
Canines must always be kept on a leash while on property and are not allowed in any dining areas, including the pool deck, terrace, meeting space, restaurants, and business center.
For pet relief needs, The Rocky Mountain Power Plaza is accessible through the east lobby entrance.
Fees: A Non-refundable $150 cleaning fee per stay will be added to the guest’s account at check-in for stays up to 6 days. A on-refundable $300 cleaning fee will be added to the guest’s account at check-in for stays of 7+ days. This fee covers additional cleaning procedures performed by our pet-friendly Salt Lake City hotel.
Weight Limits: Pet policy applies for all dogs 50 pounds or less and nonaggressive breeds. A combined weight of 75 pounds is accepted if there are two dogs.
*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.
Smoking Policy
Smoking is prohibited in any room, patio or balcony. Smoking is allowed in designated outdoor areas.
Incidentals Hold Policy
During arrival, the hotel will authorize room and tax charges by credit card and require the addition of $75 per night for any incidentals placed in the room. These authorizations post on your account as a pending transaction only.
Unused funds are released after departure and are typically available within three to five business days. It is strongly discouraged to use a debit card, as the authorization will place a withdrawal on the account at the time of check-in.
Check-In Policy
All guests must be 21 years or older to check into the hotel.
Receiving and Shipping Packages
We offer package handling services for both incoming and outgoing shipments.
Handling Rates:
- Envelope (under 1 lb): $3.00
- Small Package (1–10 lbs): $10.00
- Medium Package (11–25 lbs): $15.00
- Large Package (26–50 lbs): $20.00
- Oversized Package (50+ lbs): $30.00 Pallet
- (Standard Wood Pallets): $200.00
Handling and processing fees apply to all packages based on size and weight. Handling fees also apply to pre-labeled/return labels on outgoing shipments. Guests and exhibitors are responsible for handling fees for packages shipped to the hotel unless they are authorized signers to a master PM.