FAQs

Our team is capable of communicating in both English and Mandarin. If needed, we will utilize AI tools to facilitate communication, ensuring a seamless and comfortable experience for guests throughout their stay.

We do not provide adapters or converters on-site. We operate on ­­220V, 50Hz with Type of Chinese standard sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements.

The hotel opened in 2021 (Year)

Yes, we can accept packages before your arrival. Please ensure that the guest's name, booking number, and check‑in date are clearly marked on the package. Upon arrival, please provide the tracking number and your name to claim the package.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, please dial 0 from your in-room phone to contact the Guest Service Center to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes. Laundry and dry-cleaning services are available. Please refer to the detailed price list in the room for more information.

We kindly request guests to collect your takeaway at the designated pick-up point.

Yes, room service is available daily. In- house guest can order by scanning the QR code on your room key card with WeChat, or contact the Room Service directly to place your order. For specific service hours, please contact our service center.

Yes, additional breakfast can be added to your reservation. For detailed information on breakfast policies, pricing, and available option，please contact our Gust Service Center.

Yes, the hotel Regency Club access that offers lounge benefits. Access to club privileges is subject to the room type booked or World of Hyatt Membership level. If you would like to purchase club access separately, please contact our Front Desk.

Yes, the hotel offers customized dining services for Muslim guests. If you have any special requirements, please feel free to contact us before or during your stay, and we will do our best to assist with the necessary arrangements.

Yes, we provide cribs and extra beds upon request，please feel free to contact us before or during your stay.

Yes, all our rooms are non-smoking. Hotel provides a designated outdoor smoking area for the convenience of guests who smoke.

Shampoo, conditioner, body wash, toothbrush sets, Q-tips and slippers etc. will be provided on a complimentary basis. For details, please contact our guest service center.

Rooms are assigned based on the room type booked. Requesting a specific view may incur a view supplement (additional charge).

Yes. All guestrooms and suites are equipped with bathtubs, except for our accessible rooms, which are designed with alternative bathroom facilities to enhance accessibility.

Certainly. If you would prefer a quieter room located away from elevators or high-traffic areas, please inform us when making your reservation. Room allocation is based on availability, and we will do our utmost to meet your request.

Yes, guests are welcome to enjoy our heated indoor pool and seasonally open outdoor pool located on Level 5^th. For the latest details on opening hours, please visit our homepage.

Yes, our fitness center is located on the 5th floor of the hotel. In-house guests can use the gym 24 hours a day with your room key card. The hotel offers cardio equipment, a dedicated yoga studio, free-weight training equipment, and an outdoor terrace with refreshing lake views. For the latest opening hours, please visit our homepage. 

We do not offer a formal business center, but the front desk offers paid printing services.

Yes, our hotel is equipped with a 1,350-square-meter grand ballroom and five versatile salons, ideal for meeting, conferences, banquets, corporate events, large seminars, wedding receptions, and private parties. In addition, the outdoor waterside terrace on the ground floor and the Regency Lounge terrace on the 6th floor can also host cocktail receptions. For more information, please visit our dedicated Meetings & Events page. 

The hotel features a selection of Market Café, The Lounge and bars, offering a variety of cuisines, including buffet breakfast & dinner, all-day à la carte, afternoon tea, and beverages. For more information, please refer to our Dining page. 

Hyatt Regency Shanghai Songjiang nestled in ‘The Roots of Shanghai’- Songjiang New City International EBD, close to the Songjiang Economic & Technological Development Zone, Songjiang University Town, and the National Tourism Resort. Staying at Hyatt Regency Shanghai Songjiang caters perfectly to your business visits. In your spare time, you may explore nearby attractions to trace the origins of Shanghai and get a preliminary impression of Shanghai-style culture. The address is, Block 3, 599 Guangfulin Road, SongjiangDistrict, Shanghai, China 201613.

We are located approximately 21.6 km from Shanghai Hongqiao International Airport, which is about a 30-40 minute away by car.

The nearest station is Shanghai Songjiang Railway Station just 25 minutes away by car. The second one is Hongqiao Railway Station  is about a 30-40 minute away by car.

The nearest metro station to the hotel is Line 9, Songjiang University Town Station, just 2.1 km away, about a 5-minute by car.

Downtown can be reached by subway or taxi—ask our team for the fastest route at the time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Absolutely, we offer printed maps and insider tips at the concierge desk.

Many of the city’s top attractions—like Guangfulin Cultural Relics Park and Shanghai Chenshan Botanical Garden—are about a 15-minute away by car. Shanghai Happy Valley and Shanghai Playa Maya Water Park is approximately 5.8 km away, and Shanghai Sheshan National Tourist Resort is about 8.2 km away. The hotel is conveniently located near key shopping districts including Songjiang Wanda Plaza. Should you require additional travel information or recommendations, please feel free to contact our hotel concierge team.

Our hotel is built alongside Wulong Lake and offers stunning views of the lake, garden, or city skyline from the lobby and selected guest rooms. All guest rooms feature floor-to-ceiling windows. Guests looking for an enhanced stay experience are welcome to book one of our view rooms.

Yes, the hotel is just across the street from Songjiang Wanda Plaza, about 5 minutes within walking distance. Other shopping options include Sandi Manhattan and a variety of local restaurants. Guests can enjoy a convenient and comfortable shopping and dining experience just steps away from the hotel.

Yes, we offer on-site parking. Complimentary parking is provided for hotel guests, and guests dining at the hotel’s restaurants receive 4 hours of free parking.

Yes, EV charging stations are available in our parking area, subject to availability. For details, please refer to the information provided by the property management of the complex.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

Connecting rooms are available. To book one, please leave a note when making your reservation, or contact the hotel front desk at least 3 days prior to your arrival.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. For more information, please visit our dedicated Meetings & Events page and Weddings & Celebrations page.

Our professional Events Planning team provides end-to-end coordination for meetings, conferences, weddings, and celebrations. From venue setup and décor to vendor arrangements and on-site support, we tailor every detail to suit your vision and ensure a flawless experience. For more information, please visit our dedicated Meetings & Events page.

Yes, we offer audiovisual equipment — including projectors, LED screens, microphones, and sound systems. Please share your requirements in advance, and our technical specialists will assist with setup to ensure your event runs smoothly.

Yes. From luxury brand events, corporate lunches and dinners, gala events to meetings, we provide creative and tailor-made menus to meet your every need.  

Yes, Hyatt Regency Shanghai Songjiang is designed with accessibility in mind. Elevators and accessible routes connect all key areas to ensure a comfortable stay for guests with mobility needs. Please contact our Front Desk in advance to plan your visit.

Yes, we offer accessible guest rooms with wheelchair‑accessible showers, grab bars, and other supportive amenities. Please contact the reservations department in advance to make arrangements.

Accessible parking spaces are not available on-site, but the designated parking area has direct elevator access to all areas of the hotel.

To check-in, domestic guests must present valid identification documents (ID card, driver’s license, or Chinese passport with entry stamp). If the physical document is not available, an electronic ID may be used for check-in; photos stored on mobile phones are not accepted. International guests must check in with their passport. If they do not carry their passport, they will need to retrieve the original document before checking in.

Yes, guests must be at least 18 years old. Minors under 18 years old must be accompanied by a parent or guardian

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay) 

Yes, Complimentary luggage storage is available at the Front Desk before check-in and after check-out for your convenience.

Our front desk operates 24/7, You will be warmly welcomed regardless of your arrival time.

Our check-in after 3:00 PM, and check-out before the next day 12:00 NN.

Early check-in is available upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate you.

Our check-out time is before 12:00 NN. Late check-out can be requested upon check-in if you wish to extend your stay. Kindly note that late check-out may not be available during peak periods.

Yes, express check out is available. Please drop your room keys packet into our Express Check Out box at Front Desk.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel sales Tel. +86 189 0182 0085

In accordance with the regulations of Shanghai，the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel. We provides a designated outdoor smoking area on the ground  floor for the convenience of guests who smoke.

Lost items are recorded and stored securely—contact our front desk with room number,name,date and a description of loss.