FAQs

Our hotel team is proficient in English and Mandarin, ensuring seamless communication and a pleasant experience for guests throughout their stay.

Yes, we can accept packages before your arrival. Please clearly state your reservation name and check‑in date.

Unfortunately, pets are not allowed, except for guide dogs.

Certainly. Please contact Guest Services to arrange your wake‑up call.

Yes, our concierge team is pleased to assist with recommendations for dining, attractions and transportation.

Yes. Paid laundry and dry‑cleaning services are available daily. Please contact Guest Services.

Yes, off‑site food delivery is permitted. All delivery orders will be stored in the delivery lockers at the 1st Floor entrance.

Yes, the hotel features a Club Lounge. Club access privileges are subject to your booked room type and World of Hyatt membership tier. Should you wish to purchase club access separately, please contact the Front Desk for details.

Yes. We provide a range of dining options to cater to different cultural backgrounds and dietary preferences. Please inform us of any specific requirements in advance, and we will do our best to meet your needs.

Yes, room service is available daily. For menu and hours, please visit the Dining page.

Yes, cribs and extra beds are provided upon request.

Rollaway beds or sofa beds are not available; however, alternative bedding options can be arranged.

In support of our sustainability efforts, disposable bathroom amenities are not routinely provided in guest rooms. Should you require any items, please contact our hotel staff for assistance.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by email or telephone.

All rooms in the hotel are equipped with bathtubs.

Certainly. If you’d prefer a quieter room, let us know by email or telephone.

Yes, our fully equipped meeting rooms accommodate any kind of gathering.

The hotel features a selection of restaurants and bars, offering a variety of cuisines, including Jiang-Zhe cuisine, to cater to diverse dining preferences. For more information, please refer to our Dining page. 

Yes, guests are welcome to enjoy our indoor pool located on 9th floor. For the latest details on opening hours and seasonal availability, please visit our homepage.

Yes. The fitness center is located beside the swimming pool on the 9th floor and is open 24 hours a day. It features a range of cardio and strength-training equipment. Access is available to registered guests via room key card.

The hotel does not have a dedicated business center. However, printing and scanning services are available for an additional charge. Please contact the Front Desk should you require assistance.

We are located approximately 15 km from Hongqiao Airport, which is about a 35-minute drive.

We currently do not offer shuttle services, but taxis and public transport are easily accessible, with Metro Lines 3, 4 and 13 nearby.

The nearest bus stop is about a 4-minute walk away. Shanghai Railway Station is roughly 7 kilometers away, which is about a 25-minute drive.

The hotel is adjacent to Jinshajiang Road Metro Station (Lines 3, 4 and 13). Bus stops and taxi pick‑up points are conveniently located nearby.

The nearest metro station is Jinshajiang Road Station, about a 2-minute walk away.

We recommend taking the metro or taxi to the city center. For the best route at your specific travel time, please feel free to ask our team.

Yes, we can assist with car rentals or limousine bookings through trusted partners, please contact our concierge for detailed information.

Many of the city’s top attractions like Changfeng park and Suzhou Creek Viewing Corridor are within a short walking or driving distance.

Our hotel offers stunning views of Global Harbor night view from the lobby and selected guest rooms. Guests looking for an enhanced stay experience are welcome to book one of our view rooms to enjoy these spectacular sights.

Yes, we offer on-site parking. For the rates, please visit the Parking & Transportation page.

We currently do not offer valet parking, but self-parking is available.

Yes, EV charging stations are available in our parking area, subject to availability. For details, please contact our Concierge for more information.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

Connecting rooms are available. Please contact the hotel to make a reservation.

Our hotel can provide complimentary baby cots/cribs, high chairs, and other child-friendly amenities upon request.

On-site catering is available with customizable menus for all occasions—just contact our event team.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts.

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

To check in, please present a valid photo ID. 

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.

Yes, we offer luggage storage service.

Our front desk operates 24/7, so you’ll still be able to check-in.

Our check-in begins at 3PM, and check-out is at 12PM.

Early check-in is subject to room availability and cannot be guaranteed. If you would like to request an early check-in, please contact the hotel in advance. Additional charges may apply, subject to the hotel's confirmation.

Yes. You may request a late check-out through the Front Desk. Late check-out is subject to room availability and cannot be guaranteed. Additional charges may apply, subject to the hotel's confirmation.

Yes. Guests may use the Express Check-out Box located at the Front Desk for a quick and convenient check-out.

In accordance with local regulations in Shanghai, smoking is prohibited throughout all indoor areas of the hotel.