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Average Stay
Overall my stay was 'okay'. Wasn't blown away but they provided what was needed for the short business trip. Primary bar staff in the bar downstairs was 'okay' the woman working the bar wasn't particularly friendly but the woman serving drinks on the main restaurant floor was exceptional.
Curatedbykimmy,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Hello Curatedbykimmy, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations, and that we could offer you what you needed during your business trip. We are sorry to hear of your negative experience with the bar and service. Your feedback is important to us and will be sent to hotel management for review. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency San Francisco Airport for a stay that exceeds all expectations. Best regards, Jamison
Outstanding Service and a Terrific Breakfast Buffet
The staff at this hotel is so helpful and friendly. The rooms are spotlessly clean and soundproof. Best of all is the breakfast buffet. The Dungeness Crab & Avacado Omelet available at the omelet station is out of this world. In the evening the bar is usually hopping and the menu in the adjacent restaurant is outstanding- all in an atrium setting. Shuttle service to the airport runs frequently and goes non-stop from the hotel to the airport (makes a stop at the Marriott coming from the airport). This is just a great hotel no matter if you arriving/departing the airport or are just in the area. And rates are SO much better than downtown San Francisco hotels but only a 20 minute drive away or BART rapid transit from the airport is also available. We've stayed at this hotel a number of times and highly recommend it !
JIMCHI,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Dear JIMCHI, Thank you for your feedback. We are glad to see everything went well and exceeded your expectations. We thank you for sharing your feedback and recommendation. We hope to have the opportunity to welcome you again the next time you are in the area. Warm regards, Larissa
Nice hotel except eat somewhere else
Check in, bellhop, cleaning staff good. Restaurant staff bad. Food just ok. Don’t get a room on the inside with window facing courtyard. It’s very loud. Bed comfortable. Furniture satisfactory. Fitness room ok except fire hazard as door to outdoor was locked.
northgrueskin,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Dear northgrueskin, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that you enjoyed the location and cleanliness of the hotel. We are sorry to hear that you were disappointed in the food, restaurant staff, and the location of your room. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency San Francisco Airport for a stay that exceeds all expectations! Warm regards, Candace
Great hotel near SFO airport for those early flights
Staff was welcoming, check-in was easy, rooms were large and clean. Good food and beverage options in the evening. What I really liked was a reliable complimentary shuttle service from/to SFO airport to/from the hotel, even in the early hours. Wake up call service was a big plus for my 5am wake up time :). Suitable for families as well.
Marianna N,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Dear Marianna N., Thank you for your excellent rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay. We love that you felt our staff was welcoming, check-in was easy, and the rooms were large and clean. Thank you for staying with us. We look forward to welcoming you as our guest again soon. Warm Regards, Betsy
Great place
Close to the airport, free shuttle service, clean rooms, friendly staff and good food. Definitely recommend staying here while in the area. My only issue was how long it took for the elevators especially considering there were 5 of them
okimat,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Dear okimat, Thank you for providing feedback. We're glad to hear that our hotel's location was convenient for you and that you enjoyed the service, food, and cleanliness of our hotel. We will take note of your comments about the elevator wait time. We look forward to seeing you again soon! Best Regards, Ana
Great hotel with great staff!
Overall great experience. Stayed one night. Front desk was amazing and helpful. Beautiful hotel. Only problem was the hotel room phone didn’t work and the shower door wouldn’t stay closed. I was only there for one night but it if all the essentials and I enjoyed my stay.
Navigate669229,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Hello Navigate669229, Thank you for your feedback. We are very delighted that you enjoyed your one night stay here at Hyatt Regency San Francisco Airport with our amazing front desk staff and beautiful hotel. We are so sorry that the phone in your room didnt work as well as your shower door not staying closed. But we are so happy you had a great stay overall. We look forward to welcoming you back in the future. Warm Regards,
The worst...
At check-in, the front desk people *twice* sent me to a room with SOMEONE ALREADY STAYING IN IT. The next morning I got woken up by a rogue wake-up call around 6am that I did not ask for. When I told the person at the front desk about it, he just said "ok" and was completely uninterested. Just a terrible experience overall. The location is good if you're flying out of SFO.
Aaron S,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Hello Aaron S, Thank you for your feedback. We are so sorry to hear about your experience with having our front desk staff send you to rooms that were already occupied. We are also sorry for the inconvenience of being waken up by a 6am wake up call that you did not ask for. Please reach out to us via our hotel review email, propertyreviews@hyatt.com. Warm Wishes,
Old and outdated rooms
Rooms are outdated and beds were not comfortable. Breakfast was good if you have a voucher otherwise expect to pay $35 and not worth the price. Location is good if you have a layover and looking for a sleep.
nardi24242023,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Greetings nardi24242023, Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the room condition and breakfast. All comments are communicated to hotel management so they are aware and to help better our location. If you would like help addressing these concerns please send a detailed message to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm Regards, Larissa
Clean, spacious, friendly hotel
This is a great hotel that is in a perfect location. It is very safe with friendly staff, has a parking garage and very clean rooms. We were so impressed with the hotel that we will definitely be back!
B8505MKkarend,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Dear B8505MKkarend, Thank you for the excellent rating and feedback. We are so glad you had a great visit at our hotel. It was our pleasure to welcome you. We are so happy that you enjoyed our location and felt it was very safe with a friendly staff. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Betsy
Umoja Conference 23
Hotel accommodation were great. Need another bank of elevators. It is difficult for people with disabilities to get to the elevators without being winded. Conference hot meals were either under cooked or soggy. Eggs were very soggy.
kscai2023,
November 2023
Hyatt Hotels and Resorts, Other at Hyatt Regency San Francisco Airport, responded to this review
Dear kscai2023, Thank you for your rating and feedback. We are happy to know you enjoyed our hotel accommodations. Thank you for staying with us. We do apologize if the meals at conference did not meet expectations and we appreciate your insight on our elevators. We will be sure to share your comments with our upper management as what you described does not align with Hyatt values and standards with the services provided. We appreciate the insights and feedback, and we hope to have the opportunity to welcome you again soon. Warm Regards, Betsy