FAQs

 The hotel is located at 9300 Jeff Fuqua Blvd. Orlando, FL 32827, inside Terminal A&B Building

Yes, Day Stay rooms are offered from 10 AM until 6 PM. Book on Hyatt.com by going to the property’s special offers page to check rates and availability. Book Here

The hotel is located inside the airport and even has an outdoor pool located on the 6^th floor.

Check-in is at 4:00PM and check-out is at 11:00AM.

Late checkouts between 11AM and 4PM are subject to an addition fee based on availability

After 4PM, guests will be charged one night’s room rate.

Please note: All Late Check Outs are based on availability and will need to be confirmed with the Front Desk on the day of departure.

Yes. The Guest Services team is pleased to store luggage for any registered guests with an active reservation before check-in or after check-out, allowing you to move freely between terminals or explore the surrounding area without carrying extra bags.

The hotel is happy to accept packages on your behalf and will hold for up to 30 days before returning to sender. We recommend contacting the hotel in advance to coordinate delivery timing. Please send to your attention with the full hotel address. There is a $10 per package handling fee incurred for the delivery that will be billed to your guest room.

Yes, rooms feature comfortable desk workspace, Wi-Fi, and multiple outlets.

Yes, daily housekeeping is available and can be adjusted upon request. 

Yes. Hypoallergenic bedding and pillow options can be provided upon request. 

Your room is equipped with a beverage cooler. Please be wary of storing medication or foods that need to be kept at a refrigerated level.

The hotel does not have rollaway beds; however, some rooms have sofa beds. 

All of our rooms and their balconies are non-smoking.

In-room dining is available 24 hours a day through McCoy’s-To-Go delivery, menu can be found on a QR code in your room or on the dining page of the website.

Yes, we provide a laundry bag and prices in the guestroom closet. Clothes collected by 9AM, will be returned the following day. Monday-Saturday.  Closed on Sundays. There are not self-service washers and dryers available at the property. 

Yes, the hotel is located inside the main building of Terminal A&B. 

The hotel does not offer transportation due to our location. Taxis and rideshare options, such as Uber or Lyft, are readily available from the airport, as well. Our Concierge is happy to quote costs for private transportation.

All parking is owned and operated by the Orlando International Airport. Both self-parking and valet have direct access to the hotel lobby. The hotel can discount any night(s) you are a hotel guest and any additional night(s) will be full price directly through the parking structure after checkout. You are welcome to leave your vehicle parked up to 45 days. *please note E-Pass lane is not eligible for hotel discount.

The hotel is located on the 4^th floor of the airport, just above the security checkpoint for gates 70-129. From baggage claim you will return to level 3, head towards the security check point for gates 70-129. The elevators/escalators are in the middle of this checkpoint across from the water fountain. Please feel free to call the hotel when you have arrived and our Operators will be able to assist you with directions as well if needed.

You have two options to get from Terminal C to the Terminal A & B where the property is located:

Terminal Link

The Terminal Link (APM) operates 24 hours per day, between Terminal B and the Train Station.

Shuttle Bus

The shuttle bus service operates 24 hours a day

Pick-up and drop-off is at:

Terminal C: Level 1 (Ground Transportation) at Space C272

Terminal B: Level 1 (Ground Transportation) at Space B16

Once you arrive at the Main Terminal A & B, our hotel is accessed by escalator or elevator to Level 4 right above the TSA security checkpoint for gates 70-129. 

Rideshare pickup is located at Terminal A&B Level 2 (Ground Transportation) and Terminal C arrivals curb level 6.

The Universal SuperStar Shuttle offers direct service from Orlando International Airport (MCO) to all Universal Orlando Resort hotels, with one-way fares starting at $23 and round-trip fares from $39 per person. Must be reserved at least 24 hours before your flight. You can book it as part of a Universal vacation package, with a hotel reservation, or even with a ticket-only order. If you are not staying at an official Universal Orlando Resort, you will need to take rideshare, private transport, or the public Lynx bus ($2).

You can travel from Orlando International Airport to Disney World via shared shuttles, private car services, or rideshare, with options like Mears Connect, MCO2Disney, and Destination MCO offering reliable, family-friendly transfers.

Yes, dogs are welcome. A non-refundable $150 cleaning fee applies. Dogs may not exceed 40 pounds each or 75 pounds combined. Up to two dogs per room. 

Accessible rooms include roll-in showers, visual alarms, and lowered amenities. Shower chairs and toilet risers are available upon request. 

We welcome guests with disabilities traveling with their service animals. Service animals are not pets, and are not subject to the Pet Policy. For more information, please contact the hotel.

Cancellation policies vary based on rate type, season, and booking channel. Please refer to the cancellation policy for the specific reservation as they vary.

Guests booking through third-party affiliates should refer to their original booking source for policy details.

Yes, corporate and group rates are available. Contact the Sales team for details.

Yes, the hotel will authorize $75 USD per night per room to establish credit should you make any purchases during your stay.

Yes, members earn points and enjoy exclusive benefits. 

Yes, based on availability, Day Passes are offered via ResortPass.com and Dayuse.com for access to the pool.

Complimentary standard Wi-Fi is available. Premium high-speed access is available for a fee. 

Yes, rooms feature flat-screen TVs with streaming capabilities.

Yes, connecting rooms are available upon request.

Cribs and high chairs are available. Kids’ menus are offered at McCoy’s Bar and Grill.

Yes, the hotel offers over 42,000 sq. ft. of versatile event space for meetings and weddings.

Yes, McCoy’s Bar & Grill serves breakfast, lunch and dinner, Lobby Bar is open daily from 5pm -12AM, and Hemisphere Restaurant is open 5pm-10pm Tuesday- Saturday. 

Yes, a 24-hour fitness center is available to all guests.

Yes, there is an outdoor pool.