FAQs

Yes, adapters are available at the front desk—just let us know your device needs. We use a ­­­220V, 50Hz electrical system with a Type A&I plug, so be sure to check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas, The Wi-Fi name is @Hyatt_WiFi.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Please contact us at 010-5731 1234 for assistance.

We do not offer childcare services, but our concierge can suggest reputable local providers.

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.

Yes, we welcome outside food deliveries. The hotel's designated spot for takeout is at the self-pickup area next to the concierge desk.

Yes, room service is available daily. Please refer to the Dining page on your in-room TV for the menu and service hours.

Yes, additional breakfast can be added to your reservation. For specific policy and fee information, please contact the hotel front desk at 010-5731 1234.

The hotel features a Club Lounge, offering complimentary soft drinks, coffee, and tea at the Lobby Lounge during designated hours. Executive privileges are subject to the room type you have booked or your World of Hyatt membership status. If you would like to purchase additional access, please contact the hotel directly for details.

Yes, guests are welcome to enjoy our indoor pool located on the B1 floor. For the latest details on opening hours and seasonal availability, Please ask at the hotel front desk.

Yes, our fitness center is located on the B1 level and is open daily.

Spa services are not offered at the hotel, but we recommend the nearby hot spring center. 

Yes, our fully equipped meeting rooms accommodate any kind of gathering.

The hotel features restaurants and bars offering a variety of dining options, including Beijing cuisine and local specialties. For more details, please contact the hotel directly by phone.

Yes, we provide cribs and extra beds upon request.

Select rooms include sofa beds, and we offer rollaway beds.

Yes, all our rooms are non-smoking.

Complimentary shampoo, conditioner, body wash, soap, and body lotion are provided in all guest rooms. In accordance with Beijing's environmental protection regulations, disposable toiletries (such as toothpaste, toothbrushes, and shower caps) are not placed in guest rooms by default. Should you require these items, please contact Housekeeping for delivery.

Room views vary by type rate and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by phone.

All guest rooms are equipped with bathtubs for you to enjoy during your stay.

All room locations are assigned based on availability, but you can call the hotel to inform them of your needs, and the hotel will do its best to accommodate you.

Yes, all guest rooms are equipped with heating facilities, and heating is available during the winter season to ensure a comfortable stay.

We are located approximately 98 km from Beijing Capital International Airport, which is about a 130-minute drive.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The nearest station is just 10 minutes away  by car.

Buses, taxis and high-speed train are easily accessible just steps from our entrance.

Downtown can be reached by subway, bus, or taxi—ask our team for the fastest route at the time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Maps are not provided on-site, but our staff can offer verbal directions and nearby info.

There are many popular attractions in the area where the hotel is located—like the Beijing Expo International Tourism Resort, Beijing Wild Duck Lake Wetland Park, and Long qing Gorge Scenic Area—all within a short walk or about a half-hour drive.

Our hotel is close to the Beijing Expo Garden International Tourism Resort. Some rooms offer direct views of the mountains, forests, and architecture. You're welcome to book a room with a view.

Yes, guests can easily reach Wanda Shopping Center and a variety of local restaurants by car or taxi.

Yes, we offer free parking at the hotel.

Yes, EV charging stations are available in our parking area, subject to availability. For details, please contact the hotel.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are available. To book one, please contact the hotel for inquiries.

Yes, we provide kid-friendly meal options on request.

Yes, the hotel features an indoor children's play area. Adult supervision is required.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

On-site catering is available with customizable menus for all occasions— Please contact the hotel for inquiries based on your needs.

Yes, we offer pet-friendly guest rooms for dogs. Guests staying with their pets can enjoy dedicated pet play facilities and green spaces. For our pet policy and additional details, please contact the hotel directly.

Yes, We offer pet supplies, including toothpaste, toothbrushes, pet bathing tubs, pet snacks, pet toys, and more.

Yes, the hotel has green spaces and play facilities suitable for pets to have fun, and there are parks around the hotel where pets can go for walks.

Yes, our hotel places a strong emphasis on accessibility, featuring ramps, elevators, wheelchair services, and other accessible facilities throughout the property.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please contact the hotel.

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

Yes, service animals are welcome at no additional charge.

To check in, please present a valid photo ID.

There is no minimum age requirement for guests staying at the hotel. However, guests under the age of 18 must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay…) 

Yes, we offer luggage storage.

Our front desk operates 24/7, so you may check in at any time, including after midnight.

Our check-in begins at 3 PM, and check-out is by 12 PM.

Early check-in may be requested and is subject to availability. Confirmation will be provided by the hotel.

Yes, you can contact the hotel front desk to request a late check-out. The hotel can't guarantee it will be possible, as it's harder to arrange during peak times, so whether it can be arranged will depend on the hotel's on-site response.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.

In accordance with the regulations of Beijing, our hotel is non-smoking. If you want to smoke, please go to the designated smoking area. 

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.