Reviews
Not the best Hyatt Experience
One of the biggest things missing was the genuine hospitality we have experienced at other Hyatt properties. At some Hyatts, the people don't just tell you what they can't do. They immediately start giving you options: “Let me see what I can do,” “Here is another way,” or “Let me help you with that.” They welcome you almost like they're genuinely happy you're there. It's difficult to describe, but you feel it immediately. You don't feel like a room number or another transaction. You feel like a guest. Anturella, Michael, Sonalli, and the housekeeping team stood out so much to me and my husband. With them, we actually felt that genuine hospitality. We sincerely appreciate what you do and I hope you can be well recognized.
Disappointing for Hyatt
My review mirrors that of previous guests. The rooms need a good refresh, particularly the bathrooms. The pool area is also a let down and very small. Would not return unfortunately.
Good saty
Good location, very clean, rooms are outdated and in need of renovation. The street noise isolation is poor. Overall a good hotel but in need of improvement.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We are glad our convenient location and well-kept surroundings contributed to an enjoyable stay. We understand that the room interiors and street noise affected your overall comfort, and we regret that these aspects detracted from your experience. Your perspective is appreciated, and we hope to welcome you back for a more comfortable visit. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Amazing location and wonderful property
As always, this property met my expectations and provided a very pleasant stay. The front desk team was consistently friendly, professional, and willing to assist whenever needed. A special thank you to Michael, the Front Desk Manager, who provided outstanding support and helped ensure a seamless experience throughout my stay. The property's location is another major advantage. It is strategically situated with plenty of restaurants, shops, and other conveniences nearby. Having a Whole Foods supermarket just one block away was particularly convenient and added great value to the overall experience. The gym could benefit from a wider variety of equipment; however, it was well-maintained and adequately met my workout needs during the stay. Overall, I highly recommend this property for its excellent service, convenient location, and consistently reliable experience.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
Thank you for taking time to share your review and for letting us know we continue to deliver the kind of stay you can count on. Our front desk team will appreciate your recognition of their friendly, attentive service, and Michael will be especially pleased to hear how much his assistance contributed to your visit. We’re also glad our downtown location made it easy to enjoy the neighborhood’s restaurants, shops, and everyday conveniences. Your feedback about the fitness center is appreciated as well, and we’re glad it served your needs during your stay. We appreciate your recommendation and hope your travel plans bring you back to our hotel very soon. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Miami
Very clean,well maintained hotel. The staff is attentive and helpful. Our housekeeper Ariana was great always forseeing our needs and always had our room well stocked and clean! Definitely would recommend her to management
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re so glad you enjoyed our sparkling accommodations and the attentive service from our team. It’s especially nice to hear that Ariana anticipated your needs and consistently kept your room so well cared for. We’ll be sure to share your kind recognition with her and our leadership team. We truly appreciate your recommendation and look forward to welcoming you back the next time you're in Miami. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Good for a Pre-cruise Stay
I enjoyed my stay at here! The staff was friendly and helpful, the view from the room was really nice (pictured) and I was glad to know they offered a shuttle to the cruise port ($12 per person) and a shuttle from the cruise port to the airport ($25 per person). It's close to the Brickell area if you wanted to eat somewhere else or do some shopping. Gym was a little small but you can still do what you need to do.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re glad our location made your pre-cruise stay convenient and that the view from your room added to the experience. It’s also nice to know our team helped you feel welcome and that the transportation options made planning your trip easier. We hope to welcome you back to Miami for another enjoyable stay! Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Recommend this Hyatt hands down!
Stayed there for a local wedding. Great location, nice hotel, enjoyed being on the river, the endless water bottles were great in the 100 plus degree heat. And we booked with Hyatt Points to top it off. The metromover inside the hotel was a great plus too.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re glad our location along the Miami River made your wedding weekend enjoyable. It’s great to know the complimentary water and convenient Metromover access added to your stay. We hope to welcome you back to Miami for another great visit! Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Great location to downtown. Be careful of streetside rooms.
Great downtown location with easy walking to just about everywhere. Unfortunately, the traffic noise in our room made sleeping difficult. The earplugs provided were not comfortable. Room service was very good and timely. The front desk service and concierge service was very good. The restaurant staff was very friendly and the meal extremely good. The market for snacks and a light breakfast were just what were needed.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re glad our downtown location made it easy to explore Miami and that our team helped make your stay enjoyable. However, we regret that outside noise disrupted your rest. It’s also encouraging to know the dining experience and in-room assistance met your expectations. We hope to welcome you back for a more restful visit. Best Regards, Amir Blattner General Manager
Terrible experience and overpriced. Never staying at Hyatt again!
Our stay at the Hyatt Regency Miami was a complete disappointment. For a hotel of such a well-known brand, the level of service and condition of the rooms are simply unacceptable — the hotel is hopelessly outdated and clearly in urgent need of a major renovation. We were greeted by an unpleasant surprise right from the start: the carpet was dirty, and there was a gap between the carpet and the floor. The plumbing was in awful condition — the shower barely worked, and the water in the bathtub drained with great difficulty. A major issue was the noise insulation; it was impossible to sleep due to the constant crashing sounds from the street. The bed itself was uncomfortable, and the pillow had a strange, unpleasant odor. The prices for extra services defy all logic. We paid $150 for breakfast for two adults and children — the food is definitely not worth that money. The parking cost an astronomical sum — $160! In the end, we got a ruined vacation, a ton of wasted money, and a terrible impression of the entire Hyatt brand. This was the worst hotel experience ever, and I do not recommend anyone to stay here. Never again.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We regret that your stay fell short of what you expected, particularly when it came to room comfort and overall condition. We recognize how disruptive outside noise can be when you’re trying to rest, and your comments about the room have been noted for review. We also understand that additional expenses can affect the overall value of a visit. We’re sorry this experience left you disappointed and hope you may reconsider staying with us in the future. Best Regards, Amir Blattner General Manager
The worst and most expensive valet parking service I have ever experienced in my life!
I was extremely disappointed with the valet parking service. It was by far the most expensive valet parking I have ever paid for in my life—$180 for less than 24 hours! What made the experience even worse was having to wait nearly 40 minutes from the moment I requested my car until it was finally delivered. At that price, I would expect exceptional, fast, and highly efficient service. Unfortunately, the experience was far from meeting those expectations. What a shame and a huge disappointment!
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We regret that your valet parking experience fell short of expectations. We recognize how frustrating a lengthy wait for your vehicle can be. Your comments regarding the service and wait time have been noted for review, and we hope to have another opportunity to provide you with a more positive experience. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Good for precruise
Location is great! Front desk team is good. concierge Is not helpful and rude. Hotel is clean but in need of a remodel. Gym is very small.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re glad our convenient location and welcoming front desk team helped make your pre-cruise stay a good fit. However, we regret that your interaction with the concierge fell short of expectations, as helpful and courteous service is an important part of the guest experience. We also recognize that the guest rooms and fitness facilities could offer greater comfort. Your comments have been noted as we continue looking for opportunities to enhance the overall stay, and we hope to welcome you back to Miami. Best Regards, Amir Blattner General Manager
Nice Prr-Cruise Visit
Great location for a pre-cruise stay. The hotel is nice, the common areas were very pretty. The rooms were a little outdated but clean. The star of the show is the location. It sits right on the Miami River and is in walking distance to shopping,dining and other riverfront activities. An easy Uber to the cruise port. Under $15 at the time of this review.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We are glad our riverfront location made your pre-cruise stay convenient, with shops and dining options nearby and easy access to the port. It’s also nice to know the hotel’s inviting public spaces made a positive impression. While the guest rooms may benefit from a more contemporary touch, we’re glad you found yours clean and comfortable. We hope to welcome you back to Miami on a future visit! Best Regards, Amir Blattner General Manager Hyatt Regency Miami
3 nights stay 9.30.26-10.3.26 at Hyatt Regency Miami
3 nights stay 9.30.26-10.3.26 at Hyatt Regency Miami for short vacation. The hotel room needs renovation with new fixtures, new technologies in the room to make it nicer. The room was clean and working well as expected I would recommend providing better quality slipper, dental and shaving kits along with hand soap Since there is no Regency Club Lounge, I am recommending in providing Globalist member with food and alcoholic drinks vouchers to make the stay more enjoyable Hala in the Cafe Market was very friendly, kind, caring and very thoughtful in helping me when I purchased food in there Gabriel and Eric was my server in the Market Restaurant provided my wife and I with very kind, thoughtful, prompt and attentive services Please share my feedbacks with the above staff because they made our stay very enjoyable
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We are glad you and your wife enjoyed your visit, and we are especially pleased that our team made such a positive impression. Hala, Gabriel, and Eric will be happy to know that their thoughtful care and attentive service helped make your stay comfortable. Your suggestions regarding room updates and additional Globalist benefits are also valuable and will be shared with the appropriate teams. We look forward to welcoming you both back soon. Best Regards, General Manager Hyatt Regency Miami
Great place to stay
Clean and prime location with fast service while check in ..... prefect place to stroll along the water ways in downtown Miami. would definitely recommend this hotel
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We are delighted you enjoyed your stay and found the check-in process efficient. Our waterfront location makes exploring downtown Miami especially enjoyable, and we are glad you had the chance to experience it. Your recommendation means a lot to our team, and we look forward to welcoming you back for another wonderful visit! Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Nice place
Everyone was very friendly and helpful but no microwave how can you not have a microwave.had fun with the staff very friendly
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
It is great to hear you enjoyed the cordial and generous service and had a good time interacting with our staff. However, we are sorry that the lack of a microwave was an inconvenience during your stay, and we understand why this would be disappointing. Your comment is helpful as we review guest needs and property amenities. We appreciate you sharing your experience and hope to welcome you back for another enjoyable visit. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Great Place to Stay
The staff are always helpful, accommodating and friendly. From the moment you walk on the property until you leave, you feel like you are a part of a family.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
It’s a pleasure to hear that our staff made you feel welcome from arrival through departure. Knowing that their warm and generous approach made your visits feel familiar and personal means a lot to us. We appreciate your continued support and are happy that you enjoy staying with us. We look forward to making your next visit just as enjoyable. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Ok for 1 night
12th floor harbor view. Good location near harbor within easy walk to Bayfront park. Noisy on waterway/drawbridge side of hotel. Showers need major updating to walk in ( tub was slippery) Bed was not most comfortable Hyatt bed I have slept in, room was spacious.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re glad our downtown Miami location made it easy to enjoy the waterfront and take a short walk to Bayfront Park, and that you found the room spacious with a harbor view. We’re sorry that activity around the waterway and drawbridge affected the quiet of your stay. We’ve also noted your comments about the shower setup and the comfort of the bed. Thank you for sharing your experience, and we hope to provide a more comfortable stay on a future visit. Best Regards, Amir Blattner General Manager
Great location and great staff
Fantastic staff nice big rooms Good food near shops and restaurants not far from Southbeach Big rooms and comfortable big beds
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We are glad you found the location convenient for exploring the area and enjoyed the dining experience during your stay. It’s also nice to know that our spacious rooms and comfortable beds made for a relaxing visit. Thank you for taking a moment to share your experience, and we hope to welcome you back for another enjoyable stay. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Eha
No access to the balcony which we wanted as it overlooks the river and the pool was just ok. Probably won't stay there again in the future.
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We’re sorry that the balcony access was not what you expected. Although our balconies are sealed, they offer views of the Miami River. We’ve also noted your comments regarding the pool and shared them with our team for further consideration. Thank you for taking the time to share your perspective, and we hope you’ll consider staying with us again in the future. Best Regards, Amir Blattner General Manager
Great experience pre-cruise!
Wonderful location, near shopping, restaurants and free transportation (MIA Mover). We took the Metrorail from MIA airport, spent $4.50 for 2, instead of using a Lyft and it was a breeze!
General Manager, Guest Services / Front Office at Hyatt Regency Miami, responded to this review
We are glad our convenient location made it easy to get around during your visit. It’s also nice to hear that the nearby transportation options made your arrival from the airport simple and convenient. Thank you for sharing your experience, and we hope to welcome you back on a future visit. Best Regards, Amir Blattner General Manager Hyatt Regency Miami
Showing 20 reviews since September 29, 2026.