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Not clean blanket
Cleaning was not good enough. Our room blanket was not cleaned enough. We found someone's blood on the blanket. However, all staff and food was good.
Hyung Min J,
August 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear Hyung Min J, Thank you for taking the time to complete our online survey regarding your recent stay. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. However, on behalf of our entire team, I would like to apologize for failing to exceed your expectations. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. We are very sorry the cleanliness of your room wasn't up to our typical standards, and we apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We will make sure to address all the issues that you have noted. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of a great experience. Kind regards, Guest Relations Specialist
average place for a higher than average price
the hotel is not as nice or classy as it was 29 yrs ago. but it is conveniently located right off the highway for easy access to airports & wedding at the Morton Arboretum. the breakfast buffet is ok, but not worth $18/person, imo. it is definitely not worth the current nightly rate as it is not as nice anymore. hotel is in need of renovations & they should inspect the room before giving patron the key. my sister's room was missing shower curtain & coffee pot (pods were there). my room had a leaking toilet so they moved me. that new room was not very clean (mirror was messy, fine debris on nightstand, no pillows on the couch). average place for a higher than average price.
l m w,
August 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear l m w, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. We appreciate your feedback and regret to hear about your recent experience at our hotel. Your comments are valuable as we continuously strive to improve our services. On the other hand, it's great to know you found our location convenient for your activities. Rest assured, we will share your observations with the relevant teams for further review. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved stay in the future. Warm regards, Guest Relations Specialist
Not the Hyatt Regency I know
This hotel could use an upgrade. The condition of the room was not in the best of shape. We could not watch tv, because we could not get any channels. The antenna reception was weak that we could not get a good signal.
Stephanie J,
August 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear Stephanie J, Thank you for bringing this to our attention. It is disheartening to learn that you were not impressed with our accommodations, amenities, and services. We appreciate your feedback and regret to hear about your experience. Our team is constantly working to improve our facilities and services. We suggest reaching out to our management team for further assistance with your concerns regarding your stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Guest Relations Specialist
You get what you pay for
Stayed at this hotel for 3day. My room was NOT touched once. In fact I had to continue to ask for towels. Not to mention shower barely became warm. I would have complained but I wanted my bday weekend as peaceful as possible
rj s,
August 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear rj s, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It's concerning to learn you find our bathroom needs more attention, especially with the shower. We assure you that our management is aware of your concern for the improvement of our service. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We very much value your business and apologize to you once again. We hope you will forgive these lapses and try us again in the future to see how we normally do business. Kind regards,
My experience
Staff was polite and check in process was adequate. There is a bar but most of the time it was closed. The rooms/decor need updating. They provided small pieces of soap and very small bottles of other needed liquids anr there's no microwave in thr rooms, The electronic portals for your cell phone and similar devices were not available in the rooms.
Càrolyn T,
August 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear Càrolyn T, Thank you for sharing your feedback with us. It is wonderful to hear that you enjoyed your stay and rated our hotel highly. We appreciate your kind words about our polite staff and efficient check-in process. The availability of the bar may vary based on demand. We take note of your comments regarding the room decor and amenities for future improvements. We regret any inconvenience caused and hope you enjoyed your overall stay with us. Your voice is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We hope to see you again soon! Warm regards, Guest Relations Specialist
Inadequately Staffed
Room was clean but the beds were smaller than I thought. Inadequately staffed for the crowd. I didn't get a room until 10pm.
Raynell H,
July 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear Raynell H, Thank you for sharing your feedback with us. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us. We appreciate your compliments on the cleanliness of the room. However, we regret any inconvenience caused by the bed size and check-in delays. We strive to provide efficient service and will address staffing levels to enhance guest experiences in the future. Rest assured that we are doing our best to improve the level of service that we provide so we can exceed the expectations of our guests. We hope to see you again soon! Kind regards, Guest Relations Specialist
Overbooked, understaffed, clean hotel with friendly service
I never write reviews. Decent room, but understaffed and overbooked. There were 3 weddings and a baseball tournament. 45 min wait to check in led to a 1 hour+ queue. They sent people to different hotels. Partial refund given but wow what a terrible experience. I got ready at a local gym and barely made it to the wedding on time. Stat to remember.
allenbchicago,
July 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear allenbchicago, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us. We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for their review and improvement. We value your patronage and hope to better serve you in the future. Warm regards, Guest Relations Specialist
Poor Standards, Rundown Rooms, and Unreliable Housekeeping. Wouldn’t Stay Again
Upon arrival, I immediately witnessed a guest in front of me complaining that their room hadn’t been cleaned and still had items left behind from a previous stay. Unfortunately, my experience followed a similar pattern. My first room was dirty and clearly not made up, and when I asked to switch, the second room was in the same condition. It wasn’t until the third room that I finally got a space that was clean and ready, but even then, the room had a very worn and beaten-down appearance with visible damage and scuff marks throughout. Definitely below the standard of most hotels I stay in. The breakfast buffet was another letdown. It was advertised as “brunch,” which implies a mix of breakfast and lunch options. In reality, it only included basic breakfast items like eggs, potatoes, sausage, and French toast for a steep $18, which felt excessive for what was offered. I also noticed inconsistent information from staff. The front desk told guests the buffet closed at 10 AM, but signs and hotel info stated it was open until 11 on weekends. I will say the lobby and check-in staff were polite and helpful, which I appreciated. But even they admitted these room issues “rarely happen,” which was hard to believe since it occurred to both me and the guest before me. It points to a serious lack of oversight and poor management of housekeeping standards. The bar and lounge area at the front looks inviting and well-designed, but after everything else, I didn’t feel like giving the hotel any more of my business. I doubt I’m the only one who feels that way. Overall, based on my experience and what I’ve read in other reviews, I would not recommend staying here. It seems like management has allowed things to slip significantly, and it shows. If they cared to improve, they would stay in these rooms themselves and set higher standards. For anything over $100 per night, there are better options nearby that offer more comfort, consistency, and value.
Ryan P,
July 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear Ryan P, Thank you for taking the time to complete our online survey regarding your recent stay. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. However, on behalf of our entire team, I would like to apologize for failing to exceed your expectations. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. We are very sorry the cleanliness of your room wasn't up to our typical standards, and we apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We will make sure to address all the issues that you have noted. We are also sorry that the breakfast was not what you expected but we are constantly reviewing customer feedback in order to make improvements for the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of a great experience. Kind regards,
Awful.
Awful smell, stained carpet, inadequate front desk staff…suggested I stay at a sister property since they gave away the room type I reserved well in advance.
Regina O,
July 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear Regina O, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take the value of your report regarding the cleanliness and smell of our hotel. We will act on this complaint and will fix all problems as soon as possible. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of an excellent experience. Kind regards, Guest Relations Specialist
Wouldn’t recommend.
Unfortunately, this was one of the worst experiences at this particular hotel. Dirty bedding and large trash bag left outside our door all night after making a call to the front desk to have removed. Guessing this was left by housekeeping while cleaning the rooms. Trash cans overflowing around the building.
NorthStar41033581250,
July 2025
Guest Relations Manager, General Manager at Hyatt Regency Lisle Near Naperville, responded to this review
Dear NorthStar41033581250, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. We apologize for the housekeeping inconveniences you experienced during your stay. Please be assured that we have shared your feedback with the relevant teams to ensure this is addressed promptly. Your comments are valuable for us to improve our services and maintain our standards. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit. Kind regards, Guest Relations Specialist