Hyatt Regency Lanzhou
Most of our team members communicate in Mandarin, and English translation assistance is also available.
Yes, standard 220 V, 50 Hz three-pin power outlets are available at the front desk. Please check your device specifications and contact our Concierge team if you need assistance.
The hotel opened in 2020.
Yes, we can accept packages before your arrival. Please clearly indicate the name and date associated with your reservation.
Yes, complimentary Wi-Fi is available in all guest rooms and public areas.
Certainly. Please contact the front desk to arrange your preferred wake-up time.
Yes, daily housekeeping service is provided.
Yes, our concierge team will be pleased to assist with recommendations for dining, local attractions, and transportation.
Yes, laundry and dry-cleaning services are available daily. For added convenience, a complimentary 24-hour self-service laundry room is also available to in-house guests on Level 6.
We do not currently provide babysitting or childcare services.
Yes, our restaurants offer a selection of vegan and gluten-free dishes. Please ask our restaurant team for recommendations.
Hyatt Regency Lanzhou is a halal dining hotel, and our culinary team offers a selection of halal dishes.
Yes, food deliveries from outside restaurants are welcome. Our team can assist with delivering your order to your room, either in person or via a delivery robot.
Yes, in-room dining is available daily.
Yes, additional breakfast may be purchased.
Yes. Regency Club benefits include happy hour and all-day tea and refreshments. Access is subject to the room type booked or the guest’s World of Hyatt membership tier.
We regret that, due to applicable local regulations, the hotel does not currently provide dedicated facilities or services for Muslim guests. We sincerely apologize for any inconvenience.
Yes, cribs and extra beds are available upon request, subject to availability.
Selected room types feature sofa beds, and rollaway beds are also available upon request, subject to availability.
Yes, all guest rooms are non-smoking.
Complimentary disposable toiletries are provided in guest rooms, including toothbrushes and toothpaste, combs, shower caps, and shaving kits.
If you prefer a particular view, please select the corresponding room category when making your reservation.
All guest rooms are equipped with both a bathtub and a walk-in shower.
Room locations are assigned subject to availability. Please contact the hotel in advance to request a quieter room away from elevators or busy areas.
Yes, all guest rooms are equipped with heating, which is available during the winter season.
Yes. Guests may enjoy the heated indoor infinity pool on Level 6. Please visit our homepage for the latest opening hours and seasonal arrangements.
Yes. The 800-square-metre fitness center is located on Level 6 and is open daily. A chargeable indoor squash court is also available. Please visit our homepage for the latest opening hours.
Yes. Our business center is equipped with computers and printers for guest use.
Yes. Spa treatments are available from an independently operated third-party provider within the hotel. Reservations can be made through the hotel guest center.
Yes. Our fully equipped meeting rooms can accommodate a variety of meetings and social gatherings. Please visit our Meeting & Events page for further information.
The hotel features halal restaurants and bars, including an international buffet restaurant, Xiang Yue Chinese Restaurant, and a seafood hot pot restaurant. Please refer to our Dining page for further details.
The hotel is approximately 65 kilometres from Lanzhou Zhongchuan International Airport, with a driving time of about 60 minutes.
We do not currently offer an airport shuttle service. Taxis and public transportation are readily available nearby.
The nearest bus stop is approximately 20 metres from the hotel, just outside the entrance. Lanzhou Railway Station is about a 15-minute drive away.
Buses and taxis are easily accessible near the hotel entrance.
The nearest metro station is Dongfanghong Square Station, approximately an eight-minute drive from the hotel.
The hotel is already located in the heart of Lanzhou’s main urban area.
We do not provide car rental or limousine services directly, but we will be pleased to connect you with nearby service providers.
Yes, our team can assist with arranging transportation or provide local travel recommendations. Specific arrangements are subject to availability.
Certainly. Printed maps and helpful local recommendations are available at the front desk.
The hotel enjoys a convenient location near major attractions, including Zhongshan Bridge and the Gansu Waterwheel Expo Park. Please contact our team for further travel information and recommendations.
The hotel is located beside the Yellow River. Guests can enjoy views of the river from the lobby and selected guest rooms. Guests seeking an enhanced stay experience are welcome to reserve a room with a river view.
Yes. MixC and Guofang Department Store, as well as a variety of local restaurants, are within walking distance of the hotel.
Yes, on-site parking is available. Please visit the Parking & Transportation page for current rates.
We do not currently offer valet parking. Self-parking is available.
Yes, electric vehicle charging stations are available in the hotel parking area, subject to availability.
Due to mapping restrictions in China, Google Maps may display an inaccurate or offset location. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You may also contact us for precise navigation instructions.
Some international platforms may list the hotel under a translated or alternative name. Please refer to our official Chinese name and address to ensure accuracy.
We do not offer connecting rooms, but adjacent rooms may be requested by contacting the hotel guest center. Requests are subject to availability.
Yes, child-friendly dishes and smaller portions are available upon request.
A children’s play area is located inside Market Café on Level 2 and must be used under the supervision of a parent or guardian. Complimentary baby cots and high chairs are available upon request, and our restaurants also offer child-friendly menu options.
We would be honored to host your celebration. Our event spaces and experienced planning team are available to assist you.
Our team provides comprehensive event coordination, from venue setup to supplier arrangements.
Yes, audiovisual equipment, including projectors, microphones, and screens, is available. Please let us know your specific requirements.
Yes, on-site catering is available, with customizable menus for a variety of occasions. Please contact our events team for assistance.
Yes, pet-friendly rooms are available. Please visit the Hotel page for details.
Yes, complimentary pet amenities are available, including pet wipes, pet strollers, and pet training pads.
Yes, several pet-friendly green spaces are located near the hotel, including local parks and areas along the Yellow River.
Some areas may be difficult to access for guests with mobility needs. Please contact us in advance so that we can assist you in planning your visit.
Yes, accessible guest rooms are available and feature wider doorways, grab bars, and other supportive facilities.
Yes, accessible rooms with roll-in showers and mobility-friendly layouts are available. Please contact the hotel to request one, subject to availability.
These devices are not available on-site, but we can recommend local providers that offer rental services.
Yes, designated accessible parking spaces are located near the entrance and elevator access points.
We regret that, due to building restrictions, the hotel is unable to accommodate certified service animals.
Please present a valid government-issued identification document, such as a national ID card or passport, when checking in.
Yes, guests must be at least 18 years old to check in. Minors must be accompanied by an adult.
We accept major international bank cards, including Visa, Mastercard, and American Express, as well as cash and electronic payments such as Alipay and WeChat Pay.
Yes, luggage storage is available before check-in and after check-out.
Our front desk is staffed 24 hours a day, so you may check in after midnight in accordance with your travel schedule.
Check-in begins at 3:00 PM, and check-out is by 12:00 noon.
Early check-in cannot be guaranteed. If you have a special request, please contact the hotel in advance. Requests are subject to availability.
Late check-out is not available during peak periods. If you have a special request, please contact the hotel in advance. Requests are subject to availability.
Yes, express check-out is available through the front desk.
Yes, long-term stay options are available. Please contact the hotel directly for details on policies and rates.
In accordance with applicable regulations in Lanzhou, Gansu Province, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor public areas.
Lost items are recorded and stored securely. Please contact the front desk with a description of the item and the date it was lost.
There is no formal dress code, but we kindly ask guests to wear appropriate attire in public areas and restaurants.