Hotel Policies

Cancellation Policy

Before 23:59 two days prior to your reservation date: no cancellation fee
(After that: an amount equivalent to one night’s stay will be charged as a cancellation fee)
Any cancellation on the reservation date or no-show is subject to 100% cancellation fee of the total payment. In case of extenuating circumstances that cannot be avoided, please contact us personally and submit a document as proof.
When making a cancellation on our website, cancellation fees are charged first, followed by a refund of the total amount paid for the reservation.
Cancellation/Refund regulations and cancellation fee policies may differ for some early bird/promotional products and reservations made through group reservation links. Regarding detailed information on such products, those provided on the product information page prevail.

Facility Discount Policy

Hotel guests are offered complimentary use of the hotel swimming pool and fitness, while complimentary sauna use is offered to guests staying in suites.

Additionally, the following discounts are available for hotel guests:

PARADISE CITY DINING: 15% OFF
PARADISE CITY CIMER: 50% OFF
PARADISE CITY WONDERBOX: 50% OFF

For details, please visit this page.

Leisure Facilities Policy

Please see below for the operating hours of leisure facilities that are exclusively available for hotel guests.

Swimming Pool
- Hours: 6:00 AM - 10:00 PM
- Regular Closure: None

* Kids Pool
- Hours
· Friday 02:00 PM - 07:00 PM
· Weekends and Public Holidays 10:00 AM - 07:00 PM
- Regular Closure: Monday - Thursday

Sauna
- Hours: 6:00 AM - 10:00 PM
- Regular Closure: Second Tuesday of each month

Fitness Club
- Hours: Open 24 hours
- Regular Closure: None

Identification Policy

At check-in, guests are required to present a valid form of identification to verify that the reservation details match the guest’s identity.
Accommodation may be restricted if a guest refuses to present identification without a valid reason, or if false, forged, altered, or another person’s identification is presented.
The identification verification process is conducted for guest identity verification, safety and security management, and compliance with applicable laws and regulations. Any personal information collected during this process will be handled securely in accordance with relevant data protection laws.

Restrictions on the Stay of Minors

Under the Juvenile Protection Act and other relevant laws, Hyatt Regency Incheon Paradise City strictly restricts unaccompanied minors from using the hotel rooms.
Minors (under 19 years of age) can stay at the hotel only when accompanied by their legal guardians (parents), and the hotel may request ID to check if a guest is a minor at the time of their check-in.

Pet Policy

A maximum of two dogs per room is permitted. Each dog must weigh 10 kg or less.
· Aggressive breeds—including Tosas, American Pit Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, Rottweilers, and other legally designated dangerous breeds—are strictly prohibited.
· We welcome dogs aged three months or older that are fully up to date on all mandatory vaccinations.
· At check-in, guests must present a rabies vaccination certificate and a comprehensive vaccination certificate issued within the past year.
· A security deposit of KRW 300,000 is required at check-in and will be refunded upon the room inspection at departure.
· With the purchase of a pet-friendly room package, the first dog stays for free. A fee of KRW 77,000 (VAT included) per day applies if there is a second dog.
· Pet access is strictly limited to designated areas of the hotel.
-Pet-accessible zones: Pet-friendly guest rooms, the lobby, and elevators.
· When moving through the lobby or elevators, pets must be secured in a cage, pet stroller, or pet carrier bag.
· When using our walking trails, pets must be kept on a harness or secured in a cage, pet stroller, or pet carrier bag.
· Pets must never be left unattended inside or outside the guest room.
· Any disruptive behavior, such as persistent barking, that disturbs other guests may result in restricted facility use or a request to check out early.
· Owners are responsible for the immediate and proper disposal of their pet’s waste on hotel premises.
· Should any accidental soiling of the guest room or facility damage occur, please notify the front desk immediately.
· The hotel reserves the right to charge guests for any damage to hotel property caused by their pet.

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.