FAQs

 Our hotel team is proficient in English and Mandarin, ensuring seamless communication and a pleasant experience for guests throughout their stay.

 Yes, adapters are available at the front desk—just let us know your device needs, We use a 220V, 50Hz electrical system with a Type A,C,I plug, so be sure to check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

 Yes, laundry and dry-cleaning services are available daily. Simply contact guest service center.

We do not offer childcare services, please contact the hotel team for assistance and advice.

Yes, outside food delivery is welcome, we will deliver to your room through a food delivery robot.

Yes, room service is available daily. For menu and hours, please visit the Dining Page.

The hotel has a Regency Club, please contact the hotel for the details.

 Connecting rooms are available. To book one, please call our hotel.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

 On-site catering is available with customizable menus for all occasions—just contact our event team.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

 Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts.

 Yes, designated accessible parking spaces are located near the entrance.

To check in, please present a valid government-issued photo ID.

Yes, guests must be at least 18, Minors must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay).

Our front desk operates 24/7, so you’ll still be able to check-in.

Our check-in begins at  2PM, and check-out is by  12PM.

Yes, you can drop your room card into the express check-out box at the front desk to enjoy express check-out service.

The hotel is 100% non-smoking .

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

We are located approximately 28 km from Jinan Yaoqiang International Airport  which is about a 35 minute drive.

We currently do not offer shuttle services, but taxis are readily available nearby.

 We are located approximately 1.3km from  Jinan Railway Station, which is about a 10-minute drive.

Yes, our hotel can assist with arranging transportation services or provide local travel recommendations.

The hotel is only a few minutes' drive from the popular attractions of Baotu Spring, Wulongtan, and Daming Lake in Jinan.

Yes, we are within walking distance of  Wanda Mall.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Yes, guests are welcome to enjoy our swimming pool located on Level 5.

Yes, our on-site fitness center is located on the 5 floor of the hotel and is open 24 hours a day.

Yes, our fully equipped meeting rooms accommodate any kind of gathering.

The hotel has multiple restaurants including Market Café, Jinan Palace and lobby bar.For more information, please refer to our  Dining Page.