General FAQ

What are the check-in and check-out times

What is included in the daily resort or destination fee (if applicable)?

$10 Uber app credit, 15% off all dining outlets at Resorts World New York City (except The Market), $10 daily credit for The Market, 2 bottles of water, Upgraded WiFi, Fitness Center, Parking, Business Center access, Flushing Art Club-—5% off, King Manor free admission (2) to one concert or adult workshop, Queens County Farm Museum—10% off on ticketed events, Alley Pond—50% off adult programs, Jamaica Center for Arts and Learning—20% discount on ticketed events with entrance fee greater than $25

Can I store my luggage before or after I check out?

Can I send a package to the hotel?

Rooms & Amenities

What is the difference between the room categories (standard, suite, premium, etc.)?

Standard King - This 375-square-foot room features one king bed, a sleeper sofa and floor-to-ceiling windows.

Standard Queen - This 375-square-foot room features two queen size beds and floor-to-ceiling windows.

1 Bedroom Suite/ Executive Suite - Gaze out floor-to-ceiling windows from this 750-square-foot suite on a high floor with one king bed in a separate bedroom, living space with modern décor and bathroom with tub and shower.

Regency Suite - Stay in the hotel’s second-largest suite covering 1,200 square feet of space, featuring one king bed, a separate living area with sleeper sofa and panoramic skyline views through floor-to-ceiling windows.

Presidential Suite –Enjoy 1,600 square feet of space, with one king bed, a large living area with sleeper sofa, pantry, roll-in shower, walk-in foyer and Manhattan views through floor-to-ceiling windows.

Room types are based on availability.

Do rooms include workspaces or business-friendly features (Wi-Fi speed, desk, outlets)?

Are there hypoallergenic bedding or pillow options available?

Is daily housekeeping provided, and can it be customized?

What accessibility features are available in guest rooms and public areas?

Does my room have a mini fridge?

Do you have room service?

Are rollaway beds available?

Parking, Travel & Transportation

What is the closest airport or major transit hub to the hotel?

Does the hotel provide shuttle or transfer services?

What are the recommended local transportation options (rideshare, taxi, public transit)?

Rideshare – Uber or Lyft

By Subway:

Take the A-Train (Far Rockaway branch) coming from the Manhattan & Brooklyn direction to the Aqueduct/North Conduit Station. When you arrive, walk along the platform and exit at the rear end of the station into the pedestrian underpass. Turn right and walk toward the east of the underpass into the Resorts Parking lot. A free shuttle bus is available from 8 am – 2 am to take guests from the Resorts Parking lot directly to the Casino.

Coming from the Rockaways. Take the “A” “train to the Aqueduct Racetrack Station which is one stop further north than the Aqueduct- North Conduit Station and exit the station directly onto the Skybridge connecting right to the casino. Please note that this option is not available in the opposite (Rockaway bound) direction.

By LIRR:

Take the Long Island Railroad to Jamaica, proceed downstairs to Sutphn Boulevard. From there, we are just 3 miles away via car service (Uber/Lyft/Cab).

By Bus:

The Q37 bus stops inside Resorts World NYC property. The Q37 connects to the E and F subway lines at Kew Gardens/Union Turnpike.

Are there EV chargers?

Hotel Facilities

Does the hotel have a pool or spa?

Do I need to make a reservation for the on-site restaurant, or can I walk in?

WiFi & Digital

Are smart TVs or streaming services available in guest rooms?

With Chromecast you can stream Netflix®, MAX®, YouTube® and more than 1,000 other apps from your mobile device to your in-room TV.

Turn on the in-room TV and select Chromecast from the main menu
Connect to the hotel Wi-Fi on your mobile device and scan the QR code on the guestroom TV or visit GetStreaming.tv
Enter the code from the TV instruction screen
Open any supported app on your mobile device
Tap the cast icon to stream the content to the TV.

Does the hotel offer mobile check-in, digital key, or app-based services?

Does the hotel offer connecting rooms or family suites?

Can I bring my dog to the hotel?

Are service animals welcome, and what documentation is required (if any)?

Booking & Policies

What is the hotel’s cancellation or change policy?

FAQs