Reviews
Amazingly comfortable stay at Greenwhich Hyatt
Beautiful Hotel, Lobby. Room spacious, clean, inviting, everything necessary is there. Great bed, sheets. Amazing. Love Hyatt!
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We’re glad your stay felt so comfortable, from the welcoming lobby to the well-appointed room. It’s especially nice to know the bed and linens made such a positive impression. Your continued affection for Hyatt means a lot, and we look forward to welcoming you back to Greenwich for another relaxing visit! Sincerely, Scott Case General Manager
Such an Amazing Stay!
I absolutely loved my stay here! I had contacted Jheneel in advance not realizing they were getting hit with a storm and they were all overwhelmed but she was so accommodating! Meeting her in person was even better. She comped my valet parking, gave me a $50 credit for the restaurant which I unfortunately did not use, and when I decided to stay an additional evening she also provided me with a convenient rate. The entire staff greeted me with the most genuine smiles -- everyone was so friendly. I truly appreciate everyone I met. Pamela was lovely & I checked out with Kemar. The rooms were clean. The gym was convenient and the pool was perfect to relax at the end of the night. There is also an in-house theater with the latest newly released movie. I'm looking forward to my next stay here again soon!
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We’re glad our team made you feel welcome and helped make your extended stay easy to arrange. It’s lovely to know the clean room added to your comfort. We’re also happy you had the chance to unwind by the pool and enjoy the hotel’s leisure facilities. We’ll be sure to share your kind words with our team, and we look forward to welcoming you back to Greenwich soon! Sincerely, Scott Case General Manager
Overall great place to stay
Treated well, location so convenient, room always cleaned and welcoming. I would stay here again the next time I am in town.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
It’s great to know our convenient location made your visits easy and that our team made you feel well cared for. We’re also glad your guest room was consistently kept fresh and inviting. Thank you for returning to stay with us and for sharing your experience. We look forward to welcoming you back the next time you’re in town. Sincerely, Scott Case General Manager
Hotel overbooks rooms
Had a reservation for 4 nights. Arrived at 11:30 pm after long travel day. Were told no rooms available and refused a room. We’re relocated to another property. Very frustrating given we had a reservation weeks in advance. Watched another couple get refused also.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are sorry to hear that your arrival did not go as expected. While situations like this are not typical, we completely understand your frustration regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Sincerely, Scott Case General Manager
3 night weekend stay
Nice hotel when visiting family in the area. Clean, quiet (requested) and spacious rooms, but parking should be free for guests.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We’re glad you chose to stay with us while visiting family and found the property suited to your needs. It’s good to hear that your room provided a comfortable backdrop and that the quieter surroundings worked well for your visit. We’ve noted your thoughts regarding parking charges and forwarded them to the appropriate team for consideration. Thank you for sharing your experience, and we look forward to welcoming you back when you’re in the area again. Sincerely, Scott Case General Manager
Business trip
Not the easiest to get to. Parking is a mess to say the least. The charge for parking isn't great either with the cost of the hotel in the first place. The staff is very nice though and room was comfortable. I would not pay that price to stay again though.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are glad our team made a positive impression and that your room provided a comfortable place to unwind. We’re sorry the arrival and parking arrangements caused frustration during your business trip. We’ve noted your comments regarding parking charges and the overall cost of your stay, and forwarded them to the appropriate team for consideration. Thank you for sharing your perspective and helping us identify areas for further review. Sincerely, Scott Case General Manager
Nickel and dime type hotel - everything is extra cost
Beware- you have to pay $25 a day to park (or $38/ day to valet). I also booked a room with a roll away only to be told at check in that the room would not fit a roll away.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are sorry to hear that the parking charges and room setup did not align with your expectations. Our parking rates are competitively priced and are intended to provide our guests with the most convenient and secure parking possible. We’ve also noted your comment regarding the rollaway bed and appreciate you sharing your concerns. We hope to provide a smoother experience on a future visit. Sincerely, Scott Case General Manager
Beautiful Greenwich hotel
Beautiful hotel with very open green/treed courtyard. We had a queen suite since we were traveling with our granddaughters 13 & 10. Movie theater & pool available. Breakfast was delectable. Convenient location safe & secure parking.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are glad your spacious suite worked well for your family and gave everyone room to settle in comfortably. It’s also good to hear that the movie theater and pool added some fun options for your granddaughters. We hope to welcome you and your family back for another enjoyable stay. Sincerely, Scott Case General Manager
Lovely hotel, service not as pretty
I had troubles with the room, and then was moved to a different room at a different rate but after multiple communications back and forth was never compensated for moving into a standard room vs a premium king. I gave up. But lovely hotel I just felt desk staff was over worked and too busy to really attend to guests needs.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are glad to hear you enjoyed the property overall. We are sorry that the change to your room and the follow-up regarding the rate left you dissatisfied. We also appreciate your comments about your interactions with our team during a busy period. Your concerns have been noted and forwarded to the appropriate team for review. We hope to have the opportunity to provide a smoother experience on a future visit. Sincerely, Scott Case General Manager
Family fun
Our trip was simply delightful. The room was clean and the staff was friendly. Soleil was so kind with my daughter at check in. Pool was a fun time for us. We even checked out the movie theater this time which was a great experience. Would definitely return again.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are glad to hear you and your daughter had such an enjoyable visit and that our team made you feel welcome from the start. It’s great to know you had fun at the pool and discovered the movie theater during this stay. We appreciate your kind words and are happy to hear you’re planning to return. We look forward to welcoming you back for another memorable visit. Sincerely, Scott Case General Manager
Exceeded expectations!!
The only reason I gave it 4 stars instead of 5 was because hair was in the bathroom and the ac was giving us trouble. Other than that the staff is amazing and the property exceeded my expectations. I was surprised to see a movie theater on the property and the seats are comfortable and heated and just beautiful, the food was amazing and the seating area is very peaceful, beautiful and with the right person romantic. I will definitely be returning.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We’re glad to hear the property exceeded your expectations and that our team made such a positive impression. It’s wonderful to know the movie theater and dining experience added something special to your stay. We’re sorry the bathroom cleanliness and AC caused some inconvenience. Your concerns have been noted and shared with the appropriate team for review. We look forward to welcoming you back for an even more enjoyable visit. Sincerely, Scott Case General Manager
Hyatt Regency visit
The hotel is beautiful and Hyatt was very accommodating with our reservation. Our stay was not the most pleasant as it is a pet friendly hotel and there was a dog in the room next to us that barked nonstop for hours. We called the front desk multiple times to complain about it but it continued. Room service was ok - our food was brought in plastic containers with no plates to eat on. It felt like a uber eats experience rather than a nice in-room dining experience. The hotel is beautiful, the atrium is lovely and there is a movie theatre - it costs $20 a person for the movie. All in all, it's a beautiful hotel but there are a few things that could be improved.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are glad you appreciated our property and found the reservation process accommodating. However, we are sorry that the noise from the neighbouring dog continued despite your calls to the front desk, as that made it difficult to relax. We also regret that the in-room dining presentation did not provide the experience you expected. We appreciate you sharing these details and hope to provide a more comfortable and enjoyable stay in the future. Sincerely, Scott Case General Manager
We will stay again but hope it’s better next time
Clean rooms. Service was so so. Entryway from self parking lot smelled mildewy. Front desk help was so so at times. Some front desk employees were better than others. Great atrium
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We truly appreciate your willingness to return and give us another opportunity. Knowing that you are open to another visit means a great deal, and we hope your next stay reflects the experience you were hoping for. Your feedback is valuable in helping us understand where we can better meet guest expectations. We look forward to welcoming you again and providing a more enjoyable visit. Sincerely, Scott Case General Manager
Average - make sure their AC is working in rooms
AC didn't work. Gym and pool were good, but staff was not helpful to me switching rooms. He just watched me pack and relocate. New room was hot. Slept horribly because it took ~3 hours to cool. No apologies by front desk.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We're sorry to hear the air conditioning in both guest rooms affected your comfort and your ability to get a good night's rest. We also regret that the assistance provided during your room change did not meet your expectations. We're pleased you were able to enjoy the fitness center and pool. Your comments will be shared with the appropriate team for review, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Scott Case General Manager
Hidden Gem
1000000/10! Highly recommend. I just wanted to take a quick staycation away from home and came across this place. I am beyond grateful that I did. I had the best experience.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are happy to hear your stay exceeded your expectations and that you enjoyed such a relaxing getaway. It's wonderful to know your visit provided exactly the experience you were looking for. Thank you for taking the time to share your kind recommendation. We look forward to welcoming you back for another memorable stay soon. Sincerely, Scott Case General Manager
Disappointed this time due to dirty bathroom floor
Beautiful hotel and room. I love the decor and it's always very quiet. I stay here a few times per year when in town for business meetings. However, I was disappointed this time with the lack of cleanliness of the bathroom floors and the shower grout.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We appreciate your feedback and your loyalty to our hotel. It's wonderful that you find our décor appealing and enjoy the peaceful atmosphere during your stays. We're sorry to hear about the cleanliness concerns in the bathroom this time. Please know that we will use this feedback to improve our housekeeping standards moving forward. We hope to welcome you back, aiming for a more satisfying experience. Sincerely, Scott Case General Manager
Scam of a hotel
The alarm went off at 6am for both us and the room next to us. We turned our alarm off but there was no one in the room next to us so we heard the alarm for a long time keeping us up. Then there was a $10 charge for water on our bill that we didn't drink. Unacceptable for such a "nice" place. My friends got charged the $10 too. This place is a scam
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
I am very sorry that your stay was impacted by the alarm sounding at 6:00 a.m. and continuing to ring in the neighboring room, disrupting your sleep. We understand how frustrating it is to have your rest interrupted, especially when you are expecting a comfortable and relaxing experience. I am also sorry for the concern caused by the water charges that appeared on your bill. I understand how upsetting it is to see charges for items you did not consume, and I regret that this affected multiple members of your group. Please know that this is not the experience we strive to provide. Your comments have been shared with our team so that we can review both the alarm issue and the billing concerns. We appreciate you bringing these matters to our attention and sincerely apologize for the frustration and inconvenience they caused. Sincerely, Scott Case General Manager
Great location, friendly staff, could use some improvements
The Hyatt in Greenwich is in a great location for visiting the area. It is a much more reasonably priced option when compared with other hotels in Greenwich, and it is in a much better area than the hotels in downtown Stamford. The staff is very personable, and the rooms are well-appointed. The large atrium is a great place to hang out, but for some rooms, it can be a bit noisy in the evenings. Unfortunately, there is no full-service restaurant on site, but they do serve breakfast in the atrium. Room service is basically a take-out scenario. We had a steak dinner (very tasty and well-cooked), delivered in styrofoam take-out containers. It was very odd for a hotel of this type. During our visit, we had to make multiple attempts to have a request fulfilled. There really should be some carpet cleaning in the common areas, but our room was very nice, well-appointed, and kept very clean.
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are happy to know our location, welcoming team, and well-kept room helped make your visit an enjoyable one. We also understand your comments about the dining experience and the time it took for your request to be completed. Thank you for taking the time to share your experience. We hope to welcome you back for another stay in the future. Sincerely, Scott Case General Manager
Mediocre hotel with mediocre staff
Average hotel, mediocre staff, dated rooms, noisy lobbies. I had a different opinion about Hyatt and this was nothing close tot hat. Toilet flushes can be heard in the room and voices of the people in the corridor can be heard. Front desk is average at the best. The room layout is weird to say the least
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
We are sorry your visit didn't match the experience you were hoping for. Noise from nearby areas and the room layout clearly took away from your comfort, and it's disappointing that your interactions at the front desk left a less favorable impression. Your comments give us the opportunity to look more closely at the areas that matter most to our guests. We hope you'll consider staying with us again in the future. Sincerely, Scott Case General Manager
Northern NJ visitors
the hotel is a beautiful property, it made you feel like your vacation resort. All the staff in this hotel were very friendly, professional. We had a suite room with a 8 month old and a medium sized dog and everything was perfect. Baby crib was requested and in the room already. water complimentary as a discoverist. Microwave was a plus, for heating up baby food. Late check out available. For a fee, The was a Cinema Movie Theatre. Dog friendly area in the middle of the hotel. Ample parking spaces and close to alot of beaches, restaurants, museums and more. Would definitely be back. We are from NJ so traveling more than 2-3 hours with a baby and a dog is too much, it only took us an hour to this hotel. Thank You!
General Manager, Guest Services / Front Office at Hyatt Regency Greenwich, responded to this review
It’s great to hear your suite worked so well for your family, from having the crib ready when you arrived to the microwave for your baby's meals. We're also happy your four-legged family member felt welcome, too. Knowing your visit was comfortable enough that you'd make the trip from New Jersey again means a great deal to us. Thank you for choosing to stay with us; we look forward to seeing you and your family again at Hyatt Regency Greenwich. Sincerely, Scott Case General Manager
Showing 20 reviews since July 9, 2026.