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Nice atmospher and great location
Very nicely located if you are going to Greenville. Found it nice to be able to easily walk to shops and restaurants in downtown Greenville, SC. Also parking was very easy and we were able to self park and easily walk to car.
brendamontgomeryj0l2,
December 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear brendamontgomeryj0l2, Thank you for choosing the Hyatt Regency Greenville and for your kind comments. We are delighted that you enjoyed our central location and convenient parking facility. We hope to have the pleasure of welcoming you back soon. Regards, David Schaum General Manager
Nice Hotel, Spotty Service
The hotel was clean and beautiful. The location is great. However, the breakfast delivery in the morning is hit or miss. I received my food the first morning as ordered, and it was still warm even though several colleagues received their food very late and cold. The second morning I didn't receive my breakfast at all, and I was still charged for it. When I tried to call the hotel I kept getting rerouted to the Accounting Department who never answers the phone regardless of the time or day of the week. I've called the corporate number, and they opened a claim.
pkoskoocampo,
December 2023
Excellent
It was perfect. Great check in , the room was clean also comfortable. The property is beautiful I really loved all of the Christmas trees and the Starbucks located in the hotel was very convenient. Couldn’t have been better
johnnycaldwell2,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear Johnnycaldwell2, Thank you for choosing the Hyatt Regency Greenville and for your kind comments. We are delighted that you enjoyed our hospitality in addition to our stunning Christmas decorations and modern accommodations. Our prime location in the heart of downtown allows our guests to experience the best of Greenville, including excellent restaurants and great shopping. Thank you for being our guest and please return for a second visit soon! Regards, David Schaum General Manager
Lovely hotel
This is a very nice hotel. Staff are welcoming and helpful. The hotel was decorated for Christmas, making it very festive! It is located in a great area of Greenville with lots of shopping and restaurants nearby. We would highly recommend this hotel.
divakern,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear Divakern, We appreciate the time you've taken to share your comments with fellow travelers regarding your stay at the Hyatt Regency Greenville. Thank you for mentioning all that our hotel has to offer visitors to Greenville; from our premier downtown location to the many services that guests have come to expect from Hyatt hotels. We have a fantastic team, and they will enjoy the recognition of their professional, attentive service. On behalf of all of us, we look forward to your return! Regards, David Schaum General Manager
No Hot Water, Staff Unresponsive
We've stayed at many Hyatt properties over the years (we are Globalist) and generally, we love the Hyatt Regency branded hotels. We have family in the Greenville, SC area, so we've looked forward to staying at this Hyatt Regency for years. We were disappointed with some of the maintenance issues (no hot water -- 4 cold showers) and the lack of responsiveness (none!) by the Hotel (front desk, or management). There was a motion detected overhead light in our room. Every time one of our sons rolled over (sleeper sofa), the overhead lights would turn on, requiring someone to get out of bed to manually turn off lights. It would be excellent if there was some sort of note on that light switch ... or a way to turn it off from being motion detected. The breakfast buffet was excellent. Food/Beverage staff & food quality was excellent. Front desk responsiveness and maintenance issues ... not good.
Scott A,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear Scott A, Thank you for your loyalty to our brand and for taking the time to post your evaluation. We are truly sorry to learn about the disappointment you had due to the issues you had in your room. We cannot apologize enough for the inconvenience you had due to the light and the issue related to the hot water. Your comments are appreciated as they help us elevate our customer service, and we will convey them appropriately. On a slightly positive note, we are glad you liked our breakfast buffet. We hope to host you again and redeem ourselves. Regards, David Schaum General Manager
Great Hotel
A Great Hotel with a very attentive staff. The location is also great because you right downtown and in the heart a lot of activities. Many restaurants from good ole southern comfort food to pizza and of course a Great Steak.
michaelrhasty,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear michaelrhasty, Thank you for choosing the Hyatt Regency Greenville and for your kind comments. We are delighted that you enjoyed our hospitality in addition to our stunning lobby and modern accommodations. Our prime location in the heart of downtown allows our guests to experience the best of Greenville, including excellent restaurants and great shopping. Thank you for being our guest and please return for a second visit soon! Regards, David Schaum General Manager
Hotel food was excellent...
Location is great for business meetings/conferences. The food provided by the hotel for the conference was excellent! The conference rooms were clean but the temperatures were kept too cold that I nwore a jacket and wrap myself in a blanket.
Trustyjulie,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear Trustyjulie, We appreciate your positive feedback on the excellent quality of our hotel food and its suitability for business meetings and conferences due to its great location. It's gratifying to hear that you found the food provided during the conference to be excellent as well. However, we apologize for any discomfort caused by the temperature in the conference rooms; your feedback regarding the cold conditions has been duly noted, and we will strive to ensure a more comfortable environment for our guests in the future. Thank you for choosing Hyatt Regency Greenville, and we hope to welcome you back for an even more enjoyable stay. Regards, David Schaum, General Manager
Poor restaurant
Hotel was fine but the only choice was one indifferent restaurant that had the atmosphere of a cafe and very poor menu choices. Service was average at reception and in the restaurant. Room attractive decor but a little worn in places. Good location
dariusmehta,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear dariusmehta, Thank you for your review. We were pleased to read you enjoyed your overall stay at our hotel and liked our location and room. However, we regret that we did not meet your expectations at our restaurant. We have discussed your comments with our food and beverage team to address these concerns so that we can learn and improve accordingly. We hope you will give us another chance to prove ourselves and return to our hotel in the future. Regards, David Schaum General Manager
Bed bugs galore, Filthy, Worst Staff experience
Hotel is in a good location. That's the only pro. From check-in, the front staff seemed to not want to be there. Got into bed after a decent shower so was quite hopeful. At around 1130pm, I woke up with my skin on fire. Turned on the lights only to see bumps all over and bedbugs from the corners of the bed. I untacked the sheets of the other bed only to see the same. Called the front desk and they stated they'd send someone over to guide me to a new room. Oh, and they stated that it was most probably because the previous occupant had bugs (so basically stating that they don't clean their rooms before the next arrival). Then, they send a huge MAN in the middle of the night to "escort" a woman travelling alone to her new room. As you had all guessed, the new room had no hot water or shower gel. Thank God I had packed my own shower gel. During check out, the front desk didn't seem to care about my experience and simply stated that it's a housekeeping issue and not theirs. DO NOT STA HERE. Better hotels in the same area
estherkamuti,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear estherkamuti, Thank you for making us your hotel of choice during your visit to Greenville. We truly apologize for the way your sleep your disrupted in the room initially assigned to you and for the oversights you mentioned in the room you were moved to. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Regards, David Schaum General Manager
Great work trip
Stayed 3 nights for work. Room was clean and nice. Breakfast provided by hotel was delicious. I was able to check in earlier than the stated check in time, which was very convenient. Definitely recommend!
ahoward2023,
November 2023
General Manager, Guest Services / Front Office at Hyatt Regency Greenville, responded to this review
Dear ahoward2023, Thank you for sharing feedback from your recent experience at the Hyatt Regency Greenville. We are pleased we could exceed your expectations with our accommodations, hospitality, and delicious food. Thank you for sharing these comments with others who may be considering us for their next meeting. We are proud to be Greenville's premier convention and group hotel with our spacious meeting facilities, exceptional service, and desirable downtown location. Thank you for choosing us for your event, and we hope to have another chance to serve you and your associates soon. Regards, Lauren Oliva Director of Operations