Hotel Policies

Pet Policy

Hyatt Regency Dubai Creek Heights does not allow pets. For more information about our policy, please contact our team directly at +971 4 553 1234.

Camp Hyatt Policies

• Camp Hyatt opening hours: 10AM – 7PM, available for children age 5 to 12 years.
• Access is complimentary for the first 2 hours, and AED 30 per child per hour following.
• Advanced booking is required maximum 3 hours prior.

Prohibited Items in Rooms

Shisha, bakhoor burners (both manual and electric), hot plates, candles, and any cooking or heating devices are prohibited in our rooms due to the potential fire hazard.

ID Policy

All guests and visitors must be registered at the front desk with a physical ID. Acceptable forms of identification include Emirates ID, GCC ID for GCC nationals, and a passport. A UAE driver's license is only accepted for UAE nationals. Soft copies are not accepted for any of the above forms of ID.

Check-in Age

The minimum age to check in at the hotel is 18. Guests under 18 must be accompanied by an adult family member.

Deposit

An additional cash or credit card deposit will be collected to cover any incidental charges during your stay.