FAQs

Most of our team members speak English to assist international travelers. In addition, many staff are speakers in Vietnamese.

Yes, on departure day, guests can leave luggage at the Bell Desk and continue enjoying the swimming pool, fitness center, and shower rooms during operating hours. Additional chargeable services remain available.

Yes, we can accept package before your arrival. Please contact our front office team in advance via DANHR-Front.Office.Department@hyatt.com and include your reservation name, booking number & arrival date of the package for further support.

Yes, Hyatt Regency Danang Resort & Spa provides complimentary Wi Fi across the property, including guest rooms, residences, villas, restaurants, pools, spa, and meeting facilities.

Yes. Guests may request currency exchange services at the Reception desk, where our team will be happy to assist.

Subject to availability upon request, a maximum of one complimentary extra bed can be set up per unit in the living room of the following room categories: Suites, Residences, and Villas. Due to room feature, extra bed is unable to set up in Standard rooms, Ocean View rooms, Club Ocean View rooms. However, the existing sofa can be converted into a sofa bed upon request.

Standard occupancy per room is 2 adults and 1 child under 12. Families of four are recommended to book two hotel rooms or a Two Bedroom Residence for additional space and comfort.

We offer the following bed size: 

- King bed: 1.8m x 2.0m. 

- Twin beds: 1.2m x 2.0m each. 

We can arrange for two twin beds to be placed together upon request. Please note that a small gap will remain between the beds.

Yes. For infants under 3 years old, we provide cribs, bottle sterilizers, high chairs, bathtubs, and baby shampoo/body wash, available upon request and subject to availability.

No. Unfortunately, bed guards and step stools are not available at our resort.

Yes, non-resident guests are welcome to experience our resort facilities through several options:

- Dining & Bars: Non-resident guests may dine at our restaurants such as Vive Océane Beach Club & Restaurant, Osteria al Mare, Xanh House and more. Non-commercial & non-professional photography is permitted in public areas, but please avoid capturing other guests to respect privacy.

- Spa Services: Non-resident guests are welcome to book treatments at VIE Spa include massages, facials, and holistic therapies inspired by Vietnamese traditions. Reservations can be made by calling +84 236 398 1234 or emailing reservation.viespa@hyatt.com.

- Swimming Pools & Beach: Non resident guests can purchase Vive Océane Day Pass Vouchers online or at the resort reception for pools & beach access. 

Yes, the hotel serves a variety of vegetarian dishes at Osteria Al Mare and Xanh House Restaurant. For special dietary requests, we recommend informing our restaurant staff in advance so they can provide the best support.

Hyatt Regency Danang offers five pools, including a dedicated adults-only pool and a main pool with a waterslide and food and beverage menu. The pool is open daily, 6 a.m.–6 p.m., and the waterslide is open daily from 9 a.m. – 6 p.m. (weather permitting). Please note that children must be at least 80 centimeters tall to use the waterslide. For restaurant opening hours, please check our dining page for the updated information. 

Guests are also encouraged to check with the Concierge team for seasonal updates or special event hours.

Hyatt Regency Danang Resort & Spa offers a wide variety of family friendly activities for all ages, from complimentary daily guest programs to chargeable experiences, from indoor to outdoor activities. Please note that many activities are seasonal and may change throughout the year. For the most up to date information, we invite you to visit our Wellness & Recreation page.

The Regency Club is a refined “hotel within a hotel” concept, offering an unparalleled experience of comfort and exclusivity. Guests who book Regency Club rooms or suites, as well as World of Hyatt Globalist and Lifetime Globalist members can enjoy a private lounge with personalized check in and check out, exclusive pool, daily breakfast, evening cocktails, and light refreshments throughout the day. 

Yes. Hyatt Regency Danang Resort & Spa offers a wide range of meeting and event venues, from intimate boardrooms to large ballrooms and beachfront spaces, accommodating up to 700 guests. All spaces are equipped with modern audiovisual technology, high‑speed internet, and supported by professional event planners and tailored catering services.

For personalized proposals or to plan your event, please contact our dedicated team by filling in your event information here. 

Guests can explore several iconic destinations within short driving distance:

- Hoi An Ancient Town – A UNESCO World Heritage site, famous for lantern‑lit streets, tailor shops, and riverside dining (approx. 30 minutes by car).

- Marble Mountains – A cluster of limestone and marble hills with caves, pagodas, and panoramic views (approx. 10 minutes by car).

- Ba Na Hills – A mountain resort featuring the Golden Bridge, cable car rides, and French Village (approx. 45 minutes by car).

- Son Tra Peninsula– A nature reserve with hiking trails, Linh Ung Pagoda, and panoramic coastal views (approx. 25 minutes by car).

Please check our Event & Attractions page for details or reach out to hotel staff for any inquiry.  

Yes, the Concierge team can assist with booking guided tours, private cars, or day trips to nearby attractions. Guests are advised to contact our Concierge team at DANHR-Front.Office.Department@hyatt.com in advance to ensure a seamless experience.

Yes. Hyatt Regency Danang Resort & Spa offers complimentary self‑service parking for guests. You may drive your own vehicle and park it in the hotel’s designated parking areas. There is no additional fee for self-parking. Please check with our security staffs upon arrival at the hotel entrance for further assistance.

Yes, Hyatt Regency Danang Resort & Spa provides a daily round-trip shuttle bus service to Hoi An Ancient Town, with fixed departure times. Please check our Parking & Transportation for details and contact our Concierge team at DANHR-Front.Office.Department@hyatt.com for reservations.

We do not operate a shuttle bus service. However, guests may book our private airport transfer service or private car for a convenient and direct ride. Please check our Private Car Pricing List and contact the Hyatt Global Care Center or our Concierge team at DANHR-Front.Office.Department@hyatt.com for reservations.

Yes, we are committed to providing equal access and opportunity for individuals with disabilities. Our overall goal is to improve usability throughout the hotel for all guests. In addition, Hotel employees are trained to assist guests with visual or mobility challenges by providing oral directions and reading printed information when needed. Please check our Accessibility Features List for details or contact our Front Office team via DANHR-Front.Office.Department@hyatt.com for any special request. 

Yes. The resort offers accessible guest rooms with mobility features, including doorways with at least 32 inches (0.81 m) of clear width. Rooms are equipped with accessibility features to ensure comfort and convenience for guests with disabilities.

Yes. Hyatt Regency Danang Resort & Spa provides parking and transportation options designed to support guests with mobility challenges, including accessible routes and designated spaces. Please check our Accessibility Features List for details or contact our Front Office team in advance via DANHR-Front.Office.Department@hyatt.com for any special request.

Standard check‑in is at 3:00 PM. Early check‑in is subject to room availability. If your room is not ready, our team will store your luggage and invite you to enjoy resort facilities until check‑in.

Standard check‑out is at 11:00 AM. Late check‑out until 6:00 PM incurs 50% of the public room rate; after 6:00 PM, a full night’s charge applies. Please contact the Front Desk upon arrival or during your stay for assistance with late check-out arrangements.

Hyatt Regency Danang Resort & Spa records and stores all lost items securely. If you believe you have misplaced something during your stay, please contact our Front Office team, via email DANHR-Front.Office.Department@hyatt.com or by phone at +84 236 3981 234, with details including your booking number, description of the item, the date of loss, and the area where it may have been left. Our team will assist in checking records and coordinating the return of your belongings.

All guest rooms are non smoking. Designated outdoor smoking areas are available throughout the property for guest convenience.

Unfortunately, our hotel does not allow pets, including service animals. 

Yes, we offer luggage storage for guests both before check‑in and after check‑out. Please contact our Front Office team, via email DANHR-Front.Office.Department@hyatt.com or by phone at +84 236 3981 234 for support.