Reviews
Welcoming, Responsive, and Professional Staff
Welcoming, responsive, and professional staff at this well-located hotel, with an excellent restaurant. We were only there one night, but it was a comfortable and positive stay.
A Wonderful Stay with a Thoughtful Graduation Surprise
I had a wonderful stay at Hyatt Regency Cape Town. The hotel was lovely, clean and comfortable and the staff were friendly and kind. The location was convenient and having a halal restaurant at the hotel was a big plus. The highlight was the surprise cake in my room to celebrate my graduation, which I had mentioned in an email before arrival. It was such a thoughtful gesture and made my stay even more special. I was very happy with my experience and would happily stay here again!
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Farah, Thank you for taking the time to share your experience. We are glad you felt comfortable during your stay and that our team made you feel welcome. It is also good to know that having halal dining at the hotel was helpful. Congratulations on your graduation. We are pleased the cake was a meaningful surprise, and guaranteed I shall share your kind words with the team. We hope to see you again when you’re next in Cape Town. Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Deliciously different
Great location and walkable to multiple restaurants and local businesses. Clean lovely rooms with beautiful views. ALL of the staff, from management to security was helpful, kind and friendly. A wonderful team. Everyone there made my stay delightful. Food and beverages were delicious. And if I return to South Africa I would definitely stay here again over and over.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear DianaZeus, Thank you for sharing your feedback. I am pleased to know that you enjoyed our location, the views from your room, and the food and beverages during your stay. Your recognition of our colleagues across the hotel, including our management and security teams, is especially appreciated. Your comments have already been shared with the team. Thank you for choosing Hyatt Regency Cape Town. We look forward to welcoming you back whenever your travels bring you to South Africa. Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Beautiful views
Right next to Bo Kaap, this hotel is very easy to uber to other places in the city and has a beautiful view of Table Mountain. The on-site restaurant, Urchin, is delicious. The cafe downstairs is not quite as good. There is a free shuttle to the waterfront.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Kate, Thank you for taking the time to share your kind review. I am so pleased you enjoyed the beautiful Table Mountain views, the food at our award-winning Journey Urchin restaurant and how easy it was to explore Cape Town from the hotel. I’m also glad our complimentary shuttle to the V&A Waterfront came in handy. Thank you as well for your honest feedback about the café. I shall share it with our team. We hope to welcome you back soon for another memorable stay. Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Compare other places first
Good location and close to all the site seeing however for that money I would have booked elsewhere , breakfast was not great very little selection.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Udeshan, Thank you for taking the time to share your feedback following your stay with us. I am pleased that you appreciated our location and the convenience it offers for exploring Cape Town. At the same time, I am sorry to learn that the overall experience did not represent the value you expected, particularly with regard to breakfast. Your comments regarding the variety and selection are important to us and together with the culinary team we are reviewing. We appreciate your candid feedback, as it helps us identify where we need to do better. I hope we will have the opportunity to welcome you back in the future and provide you with an experience that more fully reflects the standards we strive to deliver. You are most welcome to reach me personally on gallo.shanker@hyatt.com Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Disappointing Guest of Honor experience, but good location and shuttle
I had high expectations for my stay, especially because I was using a Guest of Honor award from a friend who is a Hyatt Globalist. I had been told that this would include Globalist benefits such as breakfast and a possible room upgrade, subject to availability. Unfortunately, upon arrival, none of these benefits were proactively offered. I had to discuss the situation with the front desk just to have breakfast included, which was disappointing. One of the main reasons my friend recommended Hyatt so highly was the recognition and benefits offered to Globalist members, so I expected a much smoother experience. There were also several maintenance issues with the room. The air conditioning was not working properly, there were stains in the bathtub, and even a colleague staying at the hotel had an iron that did not work, so I ended up lending him mine. For a hotel of this standard, I expected better room inspection and maintenance. On the positive side, the hotel offers a very convenient complimentary shuttle to the V&A Waterfront, which was one of the highlights of the stay and made getting around much easier. Overall, the stay was not terrible, but it fell below my expectations. Better recognition of Guest of Honor/Globalist benefits, more consistent staff training, and improved room maintenance would make a significant difference.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Henrique, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your Guest of Honor experience did not meet the high expectations you rightfully had. Guest recognition is an important part of the Hyatt experience and we are sorry that your benefits were not communicated and extended seamlessly upon arrival. We also apologize for the inconvenience of having to raise this at the front desk, as well as for the maintenance issues you encountered in your room. This is certainly not the standard of quality and attention to detail we strive to provide. Your comments regarding the air conditioning, bathtub condition, and the issue with the iron have been shared with our Engineering and Housekeeping teams to ensure these matters are addressed and to reinforce our room inspection procedures. We have also taken note of your feedback regarding Guest of Honor recognition and will use it as a valuable coaching opportunity with our Front Office team. We are pleased to know that you enjoyed our complimentary shuttle service to the V&A Waterfront and found it to be a convenient part of your stay. Thank you again for your honest feedback. It helps us identify opportunities for improvement, and we hope to have the opportunity to welcome you back in the future and provide the seamless Hyatt experience you were expecting. Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Comfortable Stay in Cape Town
I could found no fault with this excellent property. The quality of staff made the experience memorable. Check-in was a great experience. The room was clean, quiet, and contained a very comfortable bed. The room was a little cramped due to a big lounge sofa and round coffee table near the window. Good sleep and relaxation were possible whether in bed or reclining on the lounger. The ventilation worked well and was reasonably quiet. The bathroom was clean, modern, large and well-illuminated. The shower had nice water pressure. There was a free-standing bath tub, which I did not use. The entrance to the bathroom is via sliding glass door directly adjacent to the bedroom, which is fine and convenient for some travelers but may lack privacy compared to rooms with a standard hotel room layout with bathroom entrance adjacent to the door entrance to the hotel room. The wardrobe was open to the hallway to the bedroom area. It was illuminated and contained adequate hangars. A room safe was provided. A small, quiet refrigerator was included in main dresser furniture located below the television. Centrally located at the entrance to the Bo-Kaap neighborhood and on a well-traveled street, it was easy to the get to the coast, Table Mountain, and the waterfront. Uber pick ups were fast with no more than a several minute wait. The breakfast buffet was plentiful and advice average in quality and selection. The staff there were also great. The pricing in off-peak season (early September) made this four- star property an excellent choice
Below standard for Hyatt Regency
Average, dated and substandard rooms. Excellent staff. Average, dated and substandard rooms. Excellent staff. poor regency club. Good breakfast.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Sanjay, Thank you for taking the time to share your feedback following your recent stay at Hyatt Regency Cape Town. While I am pleased to know that our colleagues made a positive impression through their excellent service and that you enjoyed our breakfast, I am sincerely sorry that your accommodation and Regency Club experience did not meet the standards you expected from Hyatt. Your comments regarding the condition of our rooms and the Regency Club are appreciated and have been carefully noted. They provide valuable insight as we continue to enhance our facilities and guest experience. At Hyatt, we strive to deliver an exceptional stay for every guest, and I regret that we fell short on this occasion. Thank you for your balanced and constructive feedback. I hope we will have the opportunity to welcome you back in the future and provide you with the experience that truly reflects the Hyatt Regency brand. Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Lovely Breakfast and Breakfast Staff, Amazing Views
Celebrated two big birthdays in Capetown at the Regency. Breakfast and breakfast staff are so lovely - thank you, Elfrieda, Justin, Zinzinisi, Akhoni and Isabel! Sasha was always around checking to ensure everything ran smoothly. Bellhops and general hotel staff also very friendly. Location is great and view of the table mountain was fabulous. Rooms and infrastructure need updates. Lounge was tiny and difficult to navigate. Pool was freezing cold - should not be hard to get it heated in the winter. Reception staff ranged from excellent to unhelpful. I am an Explorist and can see room for improvement here. We will be back and hope for the best for the hotel.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Tavishi B, Thank you for taking the time to share your thoughtful review following your recent stay at Hyatt Regency Cape Town, and for choosing to celebrate two very special birthdays with us. We are truly honoured to have been part of these memorable occasions. We are delighted to hear that you enjoyed our breakfast experience and that Elfrieda, Justin, Zinzinisi, Akhona, Isabel and Sasha made such a positive impression. Your kind recognition of their warm hospitality and attentive service will certainly be shared with them, they will be thrilled to know they helped make your celebrations even more special. We are also pleased that you enjoyed our central location, the spectacular views of Table Mountain and the friendliness of our bell team and hotel colleagues. We sincerely appreciate your constructive feedback regarding the condition of our rooms, the lounge, the pool temperature, and the consistency of service at reception. Please accept our sincere apologies that these aspects did not fully meet your expectations. Your comments have been shared with the relevant teams as we continue working to improve our facilities and deliver a more consistent guest experience. We especially value your feedback as a World of Hyatt Explorist member. Thank you once again for your honest and balanced review. We truly appreciate your support delighted to know that you plan to return. We look forward to welcoming you back and providing you with an even more enjoyable and memorable stay. Kind regards, Gallo Shanker General Manager Hyatt Regency Cape Town
An average experience at Hyatt Regency Cape Town
We stayed in Hyatt Regency Cape Town. The atmosphere was friendly, but only a little helpful. The rooms were great with a very scenic view. It was almost value for money because they had great facilities. But where it wasn't value for money was that we paid for 2+1 in one room, but everything was only for 2 people and when we called multiple times for them we still didn't get them. The rooms were clean. And there was no disturbance with a peaceful atmosphere. The housekeeping service was terrible because we didn't get what we asked for when we called multiple times. Amenities were great and in tip-top condition. They also charged us for parking for only 3 nights, which was not mentioned, and it was also a lot.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Escape239073 Thank you for taking the time to share your feedback following your stay at Hyatt Regency Cape Town. We are pleased to hear that you enjoyed the scenic views, the cleanliness of your room, and the peaceful atmosphere during your visit. However, we are truly sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the housekeeping service and for the delay in providing the additional amenities requested for the third guest in your room. This is certainly not the level of service we strive to deliver. We also regret that the parking charges were not communicated clearly, and we understand how this would have been disappointing. Your comments have been shared with the relevant department leaders so that we can address these shortcomings and improve the experience for our future guests. We value your feedback and hope you will give us another opportunity to provide you with the seamless and attentive service that Hyatt is known for. Kind Regards, Gallo Shanker General Manager Hyatt Regency Cape Town
No bathroom duties in private
I cannot believe this hotel is associated with the Hyatt brand. The staff was great - trying to make up for the abysmal hard product offered. If you like to have people watch you go to the bathroom, request the 2 bedroom suite. The wall to the main bathroom is literally glass with no door to the toilet area
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Levi, Thank you for taking the time to share your feedback. While I am pleased to hear that our team provided great service, I am very sorry that the design and privacy of the bathroom in your two-bedroom suite significantly detracted from your stay. We completely understand your concern. Privacy in a guest room, particularly in the bathroom, is a fundamental expectation, and I regret that the layout of this suite did not provide the level of comfort and privacy you anticipated. Your comments regarding the glass wall and lack of separation around the toilet area are important, and we will be sharing them with the appropriate teams as we continue to evaluate opportunities to improve the guest experience. Thank you for recognizing the efforts of our colleagues despite your disappointment with the accommodations. We value your candid feedback and hope we may have an opportunity to welcome you back and provide an experience that better reflects the standards you expect from Hyatt. Please could you make contact with me direct on gallo.shanker@hyatt.com Kind Regards, Gallo Shanker General Manager Hyatt Regency Cape Town
10 stars!
The team at the Hyatt Regency Cape Town goes above and beyond. I've stayed all over the world, and they are second to none! Truly amazing service and friendly people welcoming you in their hotel. I'd stay here again in a heartbeat.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Roving42610051372, Thank you very much for your outstanding review and generous feedback. It is incredibly rewarding to hear that our team made such a strong impression and that you found their service and warm hospitality to be among the best you have experienced around the world. Our colleagues take great pride in creating genuine, memorable experiences for our guests and your recognition is appreciated by the entire team. Thank you for choosing Hyatt Regency Cape Town. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay. Kind Regards, Gallo Shanker General Manager Hyatt Regency Cape Town
Awesome experience
Best service. Hako and his team treated us like royalty. The service was top notch from arrival to departure. Well done.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Phillip K, Thank you for sharing your wonderful review. We truly appreciate your kind words about Hanno and his team. It is great to hear that you felt so well looked after from arrival to departure. Your recognition of their service means a great deal, and we will be sure to share your compliments with them. We look forward to welcoming you back to Hyatt Regency Cape Town soon. Gallo Shanker General Manager Hyatt Regency Cape Town
Wow
Great place, and what an experience, friendly stuff great food, even the rooms are specious having best of both shower and bathtub
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Global14899019120, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you enjoyed your experience with us, from the friendly staff and great food to the spacious room and the convenience of having both a shower and bathtub. It is always rewarding to know when our guests have had such a positive stay. We truly appreciate your kind words and hope to welcome you back again soon for another memorable visit. Kind regards, Gallo Shanker General Manager
No heat during a winter stay - checked out 2 nights early
Very disappointing stay - I booked the Regency Suite for 4 nights at the start of a 2 week vacation in South Africa. We walked into the room and everything seemed in order - the suite was large, clean and well appointed. It was very cold (the room was at 19 degrees) so we turned on the heater in both the bedroom and living room and unfortunately they kept blowing cold air. Maintenance came up and was able to get the heat going in the living room but not the bedroom, and said they would send maintenance the next day to fix the bedroom. Unfortunately, that meant my mom slept on the couch in the living room (with no bedding) because the bedroom was too cold. The next day, we got back from touring and the bedroom heater was still not fixed. During this entire debacle, I was down in the lobby over 5x and the best they could offer to fix this was to send up an extra blanket - no portable heater, no room change, etc. We ended up checking out early after 2 nights because I couldn’t have my mom sleep on the living room couch another night. As we were checking out, it was absurd in that multiple hotel managers and staff came out to try to get us to stay, but none of this same effort was extended the evenings before when I was trying to resolve the issue. Moreover, even though I checked out 2 nights early, I was not refunded for the extra 2 nights where I had to book a new hotel at added expense just to have heat. As a Hyatt globalist, this hotel and stay was very disappointing, and could have easily been corrected with a little more consideration and hospitality by the hotel.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Anna, Thank you for taking the time to share your feedback, and please accept my sincerest apologies for the experience you and your mother had during your stay with us. I am truly sorry that the heating in your Regency Suite did not function as it should, and more importantly, that we failed to resolve the issue promptly and comfortably for you. I completely understand how disappointing and frustrating this must have been, particularly at the beginning of what should have been a memorable holiday in South Africa. While we do have portable heaters available for situations such as this, I sincerely apologize that one was not offered during your stay. This was an oversight on our part and not reflective of the level of care and hospitality we strive to provide. Unfortunately, we were operating at full occupancy during your visit, which meant we were unable to offer an alternative room. However, we should have done a much better job of exploring every available option to ensure both you and your mother were comfortable. I also regret that our efforts to persuade you to stay only came at the point of your departure, rather than proactively during the time you were experiencing the issue. You are absolutely right that this level of attention should have been demonstrated much earlier. As a valued Hyatt Globalist member, we appreciate your loyalty, which makes it even more disappointing that we let you down on this occasion. Please do reach out to me personally as I would welcome the opportunity to discuss your experience further and work towards restoring your confidence in our hotel. My email gallo.shanker@hyatt.com Thank you again for bringing this to our attention. Your feedback is invaluable, and we are taking the necessary steps with our team to ensure we respond more effectively should a similar situation ever arise. Kind regards, Gallo Shanker General Manager
great stay
located in the middle of bo kaap, which isnt the safest neighbourhood. the constant presence of security personnel just outside made getting on and off the uber feel safe though. room was clean and spacious, only thing was the balcony door lock couldnt slide fully to the end (although the door position did lock). service staff were responsive and helpful, check in/out was smooth. the sauna was also clean and comfortable. its a pity we only stayed one night!
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear HKY, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and appreciated our clean, spacious rooms, smooth check-in and check-out process and the responsiveness of our team. It is also wonderful to know that you found the sauna comfortable and well maintained. We appreciate your comments regarding the surrounding neighborhood. Bo-Kaap is a vibrant and historic community with a strong sense of culture and identity, and we are proud to be part of it. We share a positive relationship with the local community and the warmth and support between the neighborhood and the hotel contribute greatly to the guest experience, while we maintain a visible security presence to ensure our guests feel comfortable at all times. Thank you as well for bringing the balcony door lock to our attention. Your feedback has been shared with our maintenance team for follow-up. It was a pleasure hosting you, and we hope to welcome you back again for a longer and even more memorable stay in the future. Kind Regards, Gallo Shanker
Great stay in Cape Town
We had a great stay, everything was perfect, room had nice view of table mountain and Bo Kaap, great accommodation for families with young children. Super friendly staff, great food 👍 Keep up the good work! 💪 😃 🇿🇦
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Driesdebock, Thank you for sharing your kind review following your recent stay with us. We are pleased to hear that you and your family had a great experience and that you enjoyed the views of Table Mountain and Bo-Kaap from your room. It is also encouraging to know that our accommodation suited your family’s needs and that our team’s service and food offerings met your expectations. Your feedback is appreciated, and it will be shared with the team as motivation to continue maintaining these standards. We look forward to welcoming you and your family again in the future. Kind Regards, Gallo Shanker
Good
it was fine though with some challenges especially the house keeping. they did not provide all toiletries on time some days and was to call them
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Sadock, Thank you for taking the time to share your feedback following your recent stay. We appreciate your comments and are pleased to hear that your overall experience was satisfactory. At the same time, we regret the inconvenience you encountered with housekeeping services, particularly regarding the timely provision of toiletries. This is not the level of consistency we aim to deliver, and your feedback has been shared with the relevant team to ensure better attention to detail and improved responsiveness going forward. Your observations are valuable to us as we continue to refine our service standards. We hope to have the opportunity to welcome you again and provide you with a more seamless experience. Kind Regards, Gallo Shanker
A warm and welcoming hotel
Everyone at the hotel was so welcoming and helpful. I arrived at around 8.30am and the colleagues on reception went out of their way to help me check in early (I was in my room by 8.45am) which was hugely appreciated. The room was immaculate and very comfortable. The buffet breakfast was delicious with such a huge range of foods to choose from. I also ate at the Cape Malay buffet one evening and ordered room service another evening - all of the food was incredible. The hotel is in a great location with lots of cafes/restaurants nearby and just a short Uber ride away from places like Lion’s Head, Table Mountain, Camps Bay etc. I would highly recommend staying here - I felt so welcomed and looked after during my stay.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Catherine, Thank you for taking the time to share such a wonderful review of your recent stay with us. We are delighted to hear that you felt warmly welcomed from the moment you arrived. It is pleasing to know that our reception team was able to accommodate your early check-in and make your arrival as smooth and comfortable as possible. Your kind feedback will certainly be shared with the team. We truly appreciate your compliments on the room, as well as your enjoyment of our buffet breakfast, Cape Malay evening and room service offerings. Providing a memorable and high-quality dining experience is something we take great pride in, so your feedback means a great deal to us. It is also fantastic to know that our location added to your overall experience, allowing you easy access to some of Cape Town’s most iconic attractions. Thank you once again for your recommendation. It was a pleasure having you stay with us, and we look forward to welcoming you back again soon. Kind Regards, Gallo Shanker
Family in Cape Town
We have stayed here multiple times. One of the best value Hyatt hotels (especially when using points). Great staff, restaurant onsite is great, location is good to get around.
Gallo Shanker, Other at Hyatt Regency Cape Town, responded to this review
Dear Navigator560793, Thank you for your continued loyalty and for taking the time to share such a thoughtful review. We are truly delighted to hear that you and your family enjoy staying with us whenever you visit Cape Town. It is especially rewarding to know that you find great value in your stays, and that our team, restaurant, and location consistently meet your expectations. Your kind words about our staff mean a great deal and we shall be sure to share your feedback with the team, as we take great pride in creating memorable experiences for our guests. We look forward to welcoming you and your family back again soon for another enjoyable stay. Kind Regards, Gallo Shanker
Showing 20 reviews since April 16, 2026.