Reviews
They care more about boxing than paying customers
Hotel was fine until their "boxing" event. They locked down the front entrance and the 2nd floor from anyone including paying hotel customers.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Wesley W, Thank you for sharing your feedback. We are sorry to hear that your experience was impacted by the event taking place during your stay. We understand how frustrating it can be when access to hotel facilities and entrances is restricted, particularly when you are a registered guest expecting full use of the property. We regret any inconvenience caused by the event-related arrangements and understand your disappointment regarding the limited access to certain areas of the hotel. We appreciate you bringing your concerns to our attention, as guest feedback helps us evaluate how special events affect the overall guest experience. We would welcome the opportunity to learn more about your stay and discuss your concerns further. Please contact us at propertyreviews@hyatt.com at your convenience. Kind regards, Tonya
Location, location!
We stayed at the Hyatt Regency Baltimore in September 2026 while in town for a family wedding and a visit with our son and his family. It was a very good experience from start to finish. The location was perfect, right on the Inner Harbor, making it easy to get around and enjoy the area. The staff were friendly and helpful, and our room was clean and comfortable. We would gladly stay here again on our next trip to Baltimore. If you'd like it even shorter, just use the first three sentences.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Greetings from Hyatt Regency Baltimore Inner Harbor, Thank you for sharing your wonderful feedback. We’re delighted that your September visit for a family wedding and time with your son and his family was such an enjoyable experience. It’s wonderful to hear that our Inner Harbor location was perfect for your plans and that our friendly and helpful staff, along with your clean and comfortable room, helped make your stay a positive one. Knowing that you would gladly stay with us again is one of the best compliments we could receive. We look forward to welcoming you back for another memorable visit to Charm City. Safe and Happy Travels, Mike M.
Never again
Room was in bad shape, leaking faucets, outdated wall paper, noisy bar fridge. Sloppy room cleaning and replacements. No clear communication and feedback in requests & no follow through. 4 night stay was not the same as we experienced in DC 3 weeks before.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Antoinette S, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet the standards you expected. We are disappointed to learn about the maintenance concerns you encountered, including the leaking faucets, outdated room condition, noisy refrigerator, and issues with housekeeping service. We also regret the lack of communication and follow-through regarding your requests. We understand how frustrating it must have been to experience these issues, particularly when compared to a recent positive stay at another Hyatt property. This is not the level of quality or service we strive to provide our guests. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com at your convenience and include details of your stay so our team can investigate further. Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our hotel. Kind regards, Tonya
Hyatt Regency - suites
If you are paying a lot of money for a suite, I would not recommend. This is a very tired hotel. Not worth the money - and not what I would expect from a Hyatt Regency.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Greetings, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet the expectations you have for a Hyatt Regency experience. We regret that you found the hotel and suite accommodations to feel dated and that the overall experience did not reflect the value you expected for the rate paid. We understand that guests choosing a suite anticipate a higher level of comfort and quality, and we're disappointed that we fell short during your visit. Your comments are appreciated and will be shared with our hotel leadership team for review. Thank you for bringing your concerns to our attention, as guest feedback helps us identify opportunities for improvement. We appreciate you choosing to stay with us and hope you'll consider giving us another opportunity to provide a more satisfying experience in the future. Safe and Happy Travels, Mike M.
Average at best.
This hotel is just ok, staff were mostly friendly but it definitely needs updating. I didn't eat, but had drinks at the bar, the bar staff were overwhelmed but great but it took forever to just get a drink, people was waiting in the restaurant a long time for food.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Good Afternoon!! Thank you for sharing your online review of Hyatt Regency Baltimore Inner Harbor. We appreciate you taking the time to reflect on your stay and your feedback highlights several important areas where the experience fell short. While it’s good to hear that the staff was mostly friendly, we sincerely apologize that the overall stay felt only average. Your comments about the hotel needing updates are important and they will be shared with the team as part of ongoing improvement efforts. We also regret the delays you experienced at the bar and restaurant. Even when the team is doing their best, guests should never feel that service is overwhelmed or slow. Waiting a long time for a drink or seeing others wait extended periods for food is not the experience we aim to provide and your perspective will help guide operational review. Thank you again for your candid feedback, it gives us clear insight into where we can do better. We welcome you back next time with the commitment to provide a more seamless, comfortable and efficient stay. Warm Regards, Joanne
Loved the Hyatt Regency
The property was clean and well maintained. The room was large and well appointed. The staff was friendly and helpful. We love the Hyatt
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Jacqui P, Thank you for your wonderful review! We are delighted to hear that you enjoyed our clean and well-maintained property, spacious and well-appointed accommodations, and the friendly, helpful service provided by our team. It is especially rewarding to know that you love Hyatt and chose to stay with us. Your kind words mean a great deal to our staff and serve as great encouragement to continue delivering exceptional hospitality. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay in the near future! Kind regards, Tonya
i love it
i love everything about the hyatt regency the swift and early check in the speedy elevators The wide variety of snacks at market market place the cleanliness i stay there every year when in town
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear robbipromoter, Thank you for your wonderful feedback and for choosing to stay with us year after year. We are delighted to hear that you continue to enjoy so many aspects of your experience, from the swift check-in process and speedy elevators to the wide variety of snacks available in the Market and the cleanliness of our hotel. Knowing that we are your preferred place to stay when you're in town is truly the highest compliment we can receive. Your loyalty and continued support mean so much to our team. We look forward to welcoming you back for another exceptional stay next year! Kind regards, Tonya
Not as expected
Good Location but not worth it. Room was very hot and thermostat wont work. Overall not very clean. I would never stay at this location again.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Sonal J, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient; however, we are disappointed to learn that the rest of your experience did not meet expectations. We sincerely apologize for the issues you encountered with the room temperature and thermostat, as well as the cleanliness concerns you described. This is not the level of comfort and quality we strive to provide our guests. We also regret that these issues left you with such a negative impression of your stay. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com with your reservation details and a copy of your review so our team can investigate further and follow up with you. Thank you again for bringing these matters to our attention. Kind regards, Tonya
Watch the “incindental” fees
Not only did they add a 50.00 hold they also had a 195.49 hold and not able to give me an explanation why. Hold was never released from my account for 5 days
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Patty W, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the authorization holds on your account and for the lack of a clear explanation during your stay. We understand how concerning it can be to see multiple holds and we regret that our team was unable to provide you with the information you needed at the time. Additionally, we are sorry to hear that the hold remained on your account for five days, which understandably added to your frustration. We would appreciate the opportunity to review this matter further and provide additional clarification. Please contact us at propertyreviews@hyatt.com so we can investigate the charges and assist you directly. Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in us. Kind regards, Tonya
Hyatt Inner Harbor
Excellent location - friendly staff - clean hotel. I would go back again. Walk to breakfast a Shirley's, walk to the water taxi. Couldn't be a better location.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Good evening, thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our excellent location, clean accommodations, and friendly service. It’s great to know you appreciated the easy walkability to breakfast at Shirley’s and the water taxi. We look forward to welcoming you back to Hyatt Regency Baltimore for another enjoyable stay! Warm regards, Monty
Poor air conditioning
Air conditioning would not cool off the room below 75 degrees. Should have known better when we seen a fan in the room. We placed the fan by the air conditioning vent to try to help the room cool off
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Greetings FDNYFISH, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Baltimore Inner Harbor. We are sorry to learn that the air conditioning in your guestroom did not perform as expected. We understand how important a cool and comfortable environment is, especially after a long day of travel or exploring the city. It is certainly frustrating when a room does not reach a comfortable temperature despite your efforts to adjust it. We also regret that you felt compelled to use the in-room fan to help circulate air and improve cooling. Your comments suggest that the temperature controls did not provide the level of comfort you anticipated, and we understand how this could negatively impact your overall stay experience. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We would welcome the opportunity to review your concerns further. Please contact us at propertyreviews@hyatt.com so the appropriate team can investigate and follow up directly. Thank you again for sharing your feedback. Safe and Happy Travels, Mike M.
Very nice place to stay, especially if you are going to Candrn Yards & tge Harbir.
The Front Drsk was very helpful. Thought at breakfast a buffet would hsve bern nice. The food & drink in the Market wr felt was a little expensive, but tgey did hsve s good selection. The King Room wr had was an excellent choice for my wife & I. Very nice place to stay right by the stadium & the Harbor.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Good morning Ralph, Thank you for the wonderful review! We’re delighted you and your wife enjoyed your King Room, our convenient location near the stadium and harbor, and the helpful service from our front desk team. We also appreciate your feedback regarding the breakfast options and marketplace pricing while noting the variety available. Thank you for choosing Hyatt, and we look forward to welcoming you both back again soon! Sincerely, Pam
Mold central
As someone who spends a 100+ nights a year traveling for business, I have stayed in a lot of hotels, primarily within Marriott for work. This stay at the Hyatt Regency was enough to convince me that I'll be returning to Marriott. The entire experience was underwhelming. The room I was given was supposedly an "upgrade," yet it was old, outdated, and frankly dirty. The most concerning issue was the strong moldy, musty odor throughout the room. It did not feel clean, refreshed, or anywhere near the quality I associate with a 4-star property. Also the toilet was an abnormally short height. I also suggested that Hyatt consider better incentives for frequent business travelers who have loyalty status with competing brands. If Hyatt hopes to win over travelers from Marriott, the experience needs to be much stronger than what I encountered. Overall, this stay was disappointing from start to finish. There are simply too many better options available.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Greetings John, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Baltimore Inner Harbor. We are sorry to learn that your experience did not meet expectations. We understand how disappointing it can be to arrive expecting an upgraded room only to find accommodations that felt dated and did not reflect the quality you anticipated. Your comments regarding the overall condition of the room, cleanliness concerns, and the musty odor are particularly concerning, as guest comfort is one of our highest priorities. We also appreciate your perspective as a frequent business traveler. Guests who spend significant time on the road understandably have high expectations for cleanliness, comfort, and overall value, and we regret that your stay left you feeling underwhelmed. Additionally, we value your feedback regarding loyalty recognition and the experience offered to travelers who may be considering Hyatt as an alternative to other hotel brands. Insights such as yours help us better understand where we can improve and enhance the guest experience. We would welcome the opportunity to learn more about your stay and review your concerns further. Please contact us at propertyreviews@hyatt.com so the appropriate team can follow up directly. Thank you again for bringing these matters to our attention. Safe and Happy Travels, Mike M.
Great Experience!
Great location, the staff went above & beyond! The pool was great for the kids and the check in and check out process was quick! The room was very clean as well as the hotel itself!
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Good evening, thank you for sharing your wonderful feedback with us. We are delighted to hear you enjoyed our convenient location, clean accommodations, family-friendly pool, and efficient check-in and check-out process. It is especially rewarding to know our team went above and beyond to make your stay enjoyable. We look forward to welcoming you and your family back to Hyatt Regency Baltimore! Warm regards, Monty
good location gor sports
decent location aged facility could use some freshening up.better food options would be welcome for late nite also . easy walk to stadium
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Greetings, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Baltimore Inner Harbor. We are pleased to hear that you enjoyed our location and found it convenient for attending sporting events and exploring the surrounding area on foot. It is wonderful to know that the easy walk to the stadium added value to your visit. At the same time, we appreciate your comments regarding the condition of the property and the available dining options. We understand your observations that portions of the hotel could benefit from refreshing, and we recognize the importance of having additional late-night food options available for guests. Your feedback is valuable and helps us identify opportunities to enhance the guest experience. Thank you for sharing both the positive aspects of your stay and the areas where you feel improvements could be made. We appreciate you choosing Hyatt Regency Baltimore Inner Harbor and hope to welcome you back in the future. Safe and Happy Travels, Mike M.
Would go back
We had a great stay, it was close to the Harbor and the Stadium. Very kind employees, clean facility. The rooftop bar and swimming pool is nice and relaxing.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Good Afternoon!! Thank you for sharing your 5-star online review of your stay at Hyatt Regency Baltimore Inner Harbor. Your comments highlight a visit filled with convenience, warm hospitality and relaxing spaces. It is wonderful to hear that you had a great stay and that the hotel’s location near the Harbor and the Stadium made your trip easy and enjoyable. Your note about the very kind employees and the clean facility is sincerely appreciated and will mean a great deal to the team. We’re glad the rooftop bar and swimming pool added a relaxing touch to your stay. Those spaces are guest favorites and it’s great to know they made your visit even better. We welcome you back next time your travels bring you to Baltimore. Warm Regards, Joanne
Almost perfect stay near the Harbor!!!
We were in town for an event at the convention center. Not sure how old this location is but it was very nice. You could see its age a bit especially in the cleanliness of the windows in the entrance open space and really just all the windows need cleaned or replaced. Really nice and clean otherwise though. The pool is really cool being up on the roof with all the views and ambiance. Wish the pool was heated, we froze and it was above 80 degrees outside. There is plenty of room up on the roof with the pool, why not add a hot tub?? Perfect location for all activities in the harbor, close walking distance to many restaurants and activities. Room was great and the Air conditioning worked fantastic, a lot of hotels have AC systems that struggle to meet even reasonable cold setpoints but this one made it as cold as we like for sleeping. Rooms were made fresh during the day when we were out and the gym and other amenities were very nice. Food was fair, service was a bit slow and the food was just really overpriced for what you get. The skyway to the convention center was closed which is a bummer but at least its still a short walk next door. We would stay here again!
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Explorer02453140376, Thank you for taking the time to share such detailed feedback about your stay. We're delighted to hear that you enjoyed our convenient location, rooftop pool views, comfortable guest room, effective air conditioning, and the service provided by our housekeeping team. It's also wonderful to know that our proximity to the convention center, restaurants, and local attractions made your visit more enjoyable. We appreciate your comments regarding the condition of the windows, the pool temperature, and your dining experience. Guest feedback like yours helps us identify opportunities to improve, and we've shared your observations with the appropriate teams for review. While we're sorry to hear the skyway closure was an inconvenience and that some aspects of your stay did not fully meet expectations, we're grateful for your constructive suggestions. Thank you again for choosing to stay with us. We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back on your next visit! Kind regards, Tonya
Great hotel and accomodations
Veyr nice hotel, staff were welcoming and the outdoor recreation area is a perfect place to stay and relax with your family.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Greetings Kyle, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Baltimore Inner Harbor. We are delighted to hear that you enjoyed your visit and found our team to be welcoming. It is especially rewarding to know that you and your family were able to take advantage of the outdoor recreation area and found it to be a relaxing place to spend time together. We appreciate your kind comments and are grateful that you chose to stay with us. We look forward to welcoming you and your family back for another enjoyable stay in the future. Safe and Happy Travels, Mike M.
Pier 6 Post-concert overnight.
Great place to overnight after Inner Harbor night out, such as a Pier 6 concert. Spacious king bed room on 8th floor overlooking harbor.
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Dear Andre, Thank you for choosing us and for sharing your feedback. We're delighted to hear that our hotel was a great choice for your overnight stay after enjoying a night out at the Inner Harbor and a Pier Six concert. It's wonderful to know you enjoyed your spacious king room and the harbor views from the 8th floor. We appreciate your kind comments and are grateful for your 4 out of 5 rating. We hope to welcome you back soon for another comfortable and enjoyable stay in Baltimore. Warm regards, Michele
Wonderful stay!
Wonderful location and super easy stay. Parking garage simple and safe. Outdoor pool was a great touch, being able to look out to the harbor and baseball stadium. Just a nice place to stay overall. Super short walk to see the sights and activities!
Hyatt Hotels and Resorts, Other at Hyatt Regency Baltimore Inner Harbor, responded to this review
Hello, Thank you for choosing Hyatt Regency Baltimore Inner Harbor and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our location and found your stay to be easy and convenient. It's fantastic to know that the parking garage felt simple and safe to use and that you were able to take advantage of our outdoor pool while enjoying views of the harbor and the ballpark. We're also pleased that our proximity to Baltimore's attractions helped make it easy to explore the area and enjoy the many sights and activities nearby. Thank you again for your kind comments and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back to Charm City for another enjoyable stay. Safe and Happy Travels, Mike M.
Showing 20 reviews since August 14, 2026.