Reviews
Wonderful experience
Beautiful hotel. The lobby is well decorated, warm and inviting. I wanted to spend time there. Friendly staff were helpful with any questions I had. The room was comfortable and clean!
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Jen, we love that our welcoming lobby made you want to linger. We are thrilled our team was helpful with your questions. It is lovely to know your room was comfortable and clean. We are grateful you chose Hyatt Regency Buffalo and hope to welcome you again soon!
Workers treated unfairly
So there is a worker demonstration outside the hotel. Apparently, the Hyatt company is working to bust a union trying to form among hotel workers. I was staying there for a conference, which was planned before the worker demonstration started. Had I know that it was going on, I would not have stayed at the hotel (we had other choices for our conference). The staff inside the hotel worked very hard to meet our needs. They were great. The hotel is dated, but not in terrible shape. However, because of the worker situation, I cannot recommend that anyone stay at that hotel until the labor issue is resolved.
Perfect for me
Nice, spacious, clean rooms. The staff were very helpful and accommodating. I had a very comfortable and enjoyable stay.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are delighted your room felt spacious and clean at Hyatt Regency Buffalo. It is lovely to know you felt comfortable throughout your stay. We have passed your kind words along to our team, who will be glad to hear their helpful service stood out. We hope to welcome you back soon!
Beautiful Hotel
Absolutely Beautiful hotel and great location..go see Don at the hotel bar, tell him we sent you , he is amazing! The only downside was the hotel does not have air conditioning, but they did send a fan up to the room also the 25.00 breakfast is horrible . Overcooked hard bacon, the eggs definitely were not eggs , the French toast was so hard you could not even cut it . My husband and I spent 50.00 on a breakfast we could not eat . Other than that this was the 3rd year we have stayed there because of the location and the bar , but the first time we did the breakfast . One more thing to add is the outside side door now gets locked at a certain time , we stepped out to walk and were Locked out when we returned , we were told its because people lkke to just walk in at all hours ... a card key door lock would remedy this so guests can get back in without having to walk around the building.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Melissa, it means a lot that Hyatt Regency Buffalo has been part of your trips for three years, and we are glad the location keeps bringing you back. Don will be happy to hear how much you enjoyed the bar, and we have passed your praise along to him. We are sorry breakfast was disappointing for you and your husband, especially after paying for a meal you could not enjoy. We also understand how frustrating it was to find the side entrance locked after your walk. We appreciate your practical suggestion about key-card access. Although our team brought a fan to your room, we recognize that the cooling still concerned you. We have shared the concerns you raised with the teams responsible for each area. We hope your next visit brings another enjoyable evening at the bar and a better experience throughout.
Go Bills!
My mother and I and two daughters stayed in a suite for a family wedding. The hotel was very nice and the staff was great. We opted for the valet, it was only $27/day and honestly it was so worth it, they were fantastic. The only issue was the one towel bar was falling out of the wall. I’m going to assume this has been escalated to mgmt. so I am not sure why it hasn’t been taken care of yet in room 302-303. Other than that issue, the beds were comfortable, the pool was SUPER COOL, and every staff member we came across was very nice. The room was very clean too, no issues there and it was cool how the LA Chargers were staying in our hotel too.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
A family wedding with your mother and daughters is a lovely occasion, and we are glad Hyatt Regency Buffalo could be part of it. We have passed your kind words about our team and valet service along, and they will appreciate knowing their help made a difference. Your enthusiasm about the pool made us smile. It is great that your room felt comfortable and clean. Sharing the hotel with the Chargers must have been a fun surprise. We are sorry the towel bar concern in your room was still unresolved. Your note about the fixture has been shared with our engineering team. We hope to welcome your family again.
Incorrect information and Moldy bathrom
Mold in the bathroom. Charged $100 PER NIGHT PLUS my full stay for the INCIDENTIAL hold. While the manager was helpful in getting this resolved, it took a lot of back and forth with my bank.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are sorry the bathroom concern disrupted your stay. We appreciate that our manager helped resolve the incidental hold, though the back and forth with your bank added frustration. Your comments have been shared with the teams responsible for each area. Thank you for bringing this to our attention.
Great location for concert / dining
Stayed at hotel before concert at Babeville. Great location! Friendly staff, convenient Starbucks in lobby. Hotel is dated but clean
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Being close to Babeville is a real plus on concert night, and we’re glad the location worked so well for your plans at Hyatt Regency Buffalo. Having Starbucks in the lobby is a handy stop before heading out. We’re glad you found the hotel clean. We also appreciate your candid note about its dated feel, which we’ve shared with the teams responsible for each area. We hope to welcome you back for another Buffalo concert.
Great service, terrible condition
Staff at this hotel was helpful and friendly unfortunately the condition of the hotel itself was deplorable. Condition of this hotel did not live up to the expectations of a Hyatt regency. The condition of the rooms and hotel in general barely lived up to a motel standard.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are sorry the condition of your room and the property left you disappointed. It is good to know our team was helpful and friendly, though warm service could not make up for the upkeep concerns you described. Your comments have been shared with the teams responsible for each area. We appreciate you bringing this to our attention.
Great Location and Exceptional Staff, but Rooms Need an Update
The Hyatt Regency Buffalo is a unique property with impressive architecture and a great location that makes it easy to explore downtown. The staff is exceptional, particularly at the front desk, where everyone goes out of their way to be welcoming, friendly, and helpful. The food is also very good and adds to the overall experience. Unfortunately, the guest rooms don’t quite live up to the rest of the property. They’re fairly spartan and noticeably dated, especially considering the price point. While the building, location, and outstanding staff make this hotel worth considering, the rooms could really benefit from a refresh to bring them in line with what you’d expect from a Hyatt Regency.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Thank you for sharing such thoughtful and detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our distinctive architecture, convenient downtown location, and dining offerings. It’s especially rewarding to know that our front desk team made such a positive impression through their welcoming, friendly, and helpful service. At the same time, we appreciate your candid comments regarding the guest rooms. We understand that their current style and condition did not fully align with the experience you expected from a Hyatt Regency, particularly given the rate. Your feedback regarding the rooms is valuable as we continue to look for opportunities to enhance the overall guest experience. We’re grateful for your recognition of the aspects of your stay that stood out positively, and we hope to have the opportunity to welcome you back for an experience that feels more consistent throughout the property.
Underwhelmed for the price!
Room was not cleaned yet. when I arrived to my room door it was propped open n bed was stripped, garbage on floor, bathroom not cleaned. Not the housekeepers fault. She was so sweet n apologetic. She was not informed room was booked. Once in The room was very Hot. AC barely worked. The decoration was DRAB For the price of the room I expect to be more cozy and either breakfast or parking included. Bed was very very comfortable though.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are sorry your room was not ready when you arrived, and that the cooling in your room did not provide the comfort you needed. We appreciate your kindness toward our housekeeping team member, who treated you with care despite not being informed that the room had been booked. Your comments about the room’s condition, upkeep, and value have been shared with the teams responsible for each area. We are glad the bed itself was comfortable, though we understand that this did not make up for the rest of your stay.
Nice Hotel
Nice stay and can walk to stores and restaurants. The hotel quality was great and clean. Hotel staff was friendly and helpful.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Kenyatta, the easy walk to stores and restaurants clearly made your stay especially convenient. We are delighted that Hyatt Regency Buffalo felt clean and well cared for. Our team will be pleased to know their friendly, helpful service stood out. We appreciate you choosing us and hope to welcome you back on a future visit!
Do not stay if you are visiting only Niagara Falls
Do not stay in this hotel if your primary purpose of the visit is Niagara Falls, this is too far from the Niagara falls state parks and not at all good hotel.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are sorry our location did not suit your plans for visiting Niagara Falls. Choosing a hotel based on proximity to a particular attraction is important, and we understand your disappointment. Your comments about the property have been shared with our Guest Relations team. We appreciate you taking the time to let us know.
Dirty, unkept and poor customer service
Dirty room, room wasn’t cleaned before check-in, sheets were not changed. Bugs everywhere in the hotel room. Will rethink Hyatt based on my visit. Lots of hotels out there.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are sorry, Bradley, that your room was not properly prepared before check in. Arriving to a room in that condition is frustrating, especially when you expected to settle in right away. The cleanliness issue you described and your service concerns have been shared with the teams responsible for each area. We appreciate you bringing this to our attention and regret that your visit left you reconsidering Hyatt.
Disappointed
I usually don't complain, especially when I only stay for one night. Unfortunately, this Hyatt is limping along in name only. Our room may or may not have been cleaned but the toiletries ( which i normally don't use, but needed this time) were clearly used. Couldn't call the desk because the didn't work, and the hotel QR code had been destroyed. The breakfast looked dismal, especially since they limited dining space to a few tables in a cubicle. Too bad, it was a nice hotel. Time to move on from there.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Karen, we are sorry the condition of your room left you questioning whether it had been properly prepared. Having supplies that appeared to have been used and no reliable way to reach the desk would understandably make a one night stay frustrating. Your comments about guest communication and the breakfast setup have been shared with the teams responsible for each area. We appreciate the opportunity to learn from what you described.
Worst Hyatt stay ever!
Not at all the quality I expected of a Hyatt Regency. As a Globalist, I can honestly say I'll never go back there. No dinner options and I've had better FREE breakfast at Fairfield and Holiday Inn Express! Marijuana smoker in the hall, spider in the bathroom, filthy windows, damaged furniture, etc.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are sorry, Regina, that your stay was so disappointing. The condition of your room and the disruption you experienced in the hallway made for a frustrating visit. The rest of your comments have been shared with the teams responsible for each area. We appreciate you bringing this to our attention and understand your decision not to return.
Great place to stay when attending Bills game!
Wonderful staff, great location, appreciated the upgrades we received!! Stayed one night after attending the Bills game!
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
An upgrade after a Bills game is a great way to cap off a night in Buffalo! We are glad our location worked well for your visit to Hyatt Regency Buffalo. Our team appreciates your kind words, and we hope to host you again for your next game day.
Hyatt Regency Buffalo: Great Location
We recently stayed at the Hyatt Regency in Buffalo. Overall, the hotel was fine and very well located, with plenty of restaurants and things to do within walking distance. The hotel could definitely use some updating. Our bathroom sink was cracked, and we chose not to use the pool because the water appeared cloudy. On the plus side, the beds were very comfortable and we slept well. One thing we weren’t expecting was that there was a union protest taking place outside the hotel during our stay. That certainly added a different element to the experience. Overall, the location was probably the biggest plus for us. The hotel served its purpose, but between some needed updates, the condition of the pool, and the union activity outside, it wasn’t quite the experience we expected from a Hyatt Regency.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Celeste, we are glad the location of Hyatt Regency Buffalo made it easy to enjoy nearby dining and activities on foot. We are also pleased that the bed in your room provided the comfort needed for a good night’s sleep. We are sorry that the condition of your bathroom sink and the pool kept parts of the property from being more enjoyable. The unexpected activity outside the hotel added another layer to your visit, and we understand why that affected your impression. Your comments about the property’s upkeep have been shared with the teams responsible for each area. We appreciate your thoughtful review and hope to provide a more polished stay in the future.
Dire need of makeover starting with staff and hotel
The rooms are outdated, to the point that a piece of a metal siding came off of my bed that was caused by an employee who came the night prior to figure out why my telephone was not working. Turns out the telephone could not work, nor was it replaced. And the metal siding that was removed and put back, or so we thought, came off during the night and when I stepped off my bed, I hurt myself on my leg/ankle and I instantaneously was in extreme pain, and had an opened bleeding wound d from this. My ankle swelled up immediately and I could not set out to do much during this stay as I would have liked. I reported this right away and was given a half of bag of ice that leaked right away along with a towel. Where are the ice packs instead? And bandaids with bacitracin ointment? The staff never asked to see my injury or come to the room. I had to get the ice myself. The first aid kits were missing a lot of things. Including the first aid kit located in your pool area. It’s practically empty of supplies. Meantime I had to use my cellphone the entire time to call the front desk. Why? Because my room phone does not work as it should. Probably would’ve avoided this injury if I had a working phone. I wouldn’t have gotten hurt otherwise. Then the first two nights I had no cold water. I called the front desk immediately from my personal phone of course. Manager named Michael picked up and was super rude. He said he was aware and that there was an issue with the boiler and it’s an old building. Then said what do I do want, that he can buy me breakfast (mind you it’s 11p on my first night there) and then said wait, you already gave Groupon (which offers 2 daily breakfasts as it is), so I suppose since he couldn’t offer that, there was nothing else to offer at that point. Wow, so nice. I couldn’t even brush my teeth with scalding hot water. Next morning, still no cold water, and I had to set about my day early that day despite my injury and despite not being able to brush my teeth nor shower again. Basic necessities denied from my hotel stay sadly. With staff that really doesn’t care.” Nor go above and beyond with true concern. My room was moved the following evening due to all the concerns mentioned. Room 421 to 1413. However the room became smaller. Less height, less windows. Go figure. The following day/night my room went without being cleaned by housekeeping. I called that night and was asked if I had asked to have my room cleaned. I was very surprised. I did not realize I had to ask to have my room cleaned. I didn’t have any sign (like a do not disturb sign) hanging on my door either. So not sure why that was also missed. All in all, terrible experience. And my ankle is still not the same…
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Angela, we are sorry that a maintenance issue in your room resulted in an injury and limited your ability to enjoy your stay. The lack of a working telephone and cold water, along with the response you described, made an already difficult situation even harder. Your comments about the property’s upkeep and the care provided during your visit have been shared with the teams responsible for each area. We appreciate you bringing this matter to our attention and hope your ankle has continued to heal.
Excellent Stay in Downtown Buffalo!
We had a fantastic stay at the Hyatt Regency Buffalo. The location is perfect—right in the heart of downtown and within walking distance of restaurants, attractions, and everything we wanted to see. The rooms were excellent, very clean, comfortable, and well maintained. The entire hotel was beautiful, and the staff made our stay even better. If you’re visiting Buffalo and want a great hotel in an awesome downtown location, I highly recommend the Hyatt Regency Buffalo. We would definitely stay here again!
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
We are thrilled to hear that your stay at Hyatt Regency Buffalo was such a success, Ken! It is wonderful to know that our downtown location made it easy to enjoy the city. We are also glad your room was comfortable and well maintained, and that our team helped make your visit even more enjoyable. Your enthusiastic recommendation means a great deal to us. We look forward to welcoming you back on your next trip to Buffalo!
Regretable Expereinces
The environment of the hotel was beautiful and the check-in process was seamless. However, the quality of the breakfast was poor, with the same food items being served every single morning. Additionally, I had to take the initiative to get cleaning service to attend to issues that they should have taken care of. It was not an impressive expereince for the cost we paid for the 5 nights stay.
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Thank you for sharing your thoughts, Kelston. While we are glad to know you enjoyed the hotel's environment and the smooth check-in, we are sincerely sorry that other aspects of your visit did not match those first impressions. It is disappointing to hear that your breakfast experience and the service from our housekeeping team did not meet expectations, especially given your extended stay. Your feedback has been shared with both our culinary and housekeeping teams so they can review the areas you’ve described. We genuinely appreciate the opportunity to learn from your experience and are grateful you took the time to let us know.
Showing 20 reviews since August 19, 2026.