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Downtown Buffalo
close to many bars and restaurants. Big Ditch Brewery is close, Lucky Day bar is across the street, The Banshee Irish Pub
Michael V,
October 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Michael, it’s wonderful to hear you had a great time at Hyatt Regency Buffalo. The team is glad the location worked so well for exploring local spots and enjoying the vibrant downtown scene. We look forward to welcoming you back for another enjoyable visit.
Business & Pleasure
I was there for a Business Conference and took the opportunity to extend the trip to do some sightseeing with my brother. Both objectives were a success.
mrkj,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
mrkj, the team is thrilled you enjoyed your stay at Hyatt Regency Buffalo. It’s wonderful to hear that your experience combined both productive meetings and enjoyable exploration with your brother. Everyone looks forward to welcoming you back for another great visit.
Beware
Hotel was not clean. I had bed bugs in my room and was not offered any compensation when hotel staff was notified of it. A room move was requested and I felt like the hotel staff did not care.
Shannon M,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Shannon, thank you for sharing your feedback. We truly value your comfort and peace of mind, and we’re committed to addressing guest concerns with care and solutions. After your report, we had our contracted pest service inspect the room, and we’re glad to share they confirmed it was not related to bed bugs. We appreciate your comments, as they help us continue improving and strengthening our team’s training.
A bad experience at Hyatt Regency Buffalo
This was by far the worst experience I’ve ever had at a Hyatt property. The hotel was overbooked, and the condition of my room was unacceptable. The bathroom was dirty, with a brown stain on the wall near the toilet paper that looked like excrement. There was no place to put my personal items in the bathroom, which was very inconvenient. The bed appeared to have been hastily made, with sheets hanging sloppily from both sides. At the on-site Starbucks, the barista was disrespectful and dismissive, even though they did not seem to know what a “dry cappuccino” was.
GUILLERMO M,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Guillermo, thank you for sharing feedback about your visit. The team takes guest comments seriously and makes every effort to ensure a comfortable stay. The concerns you raised about your accommodations and café experience are noted and your observations will be reviewed with management. Your perspective is valuable and helps inform continued service improvements.
Buffalo Bills game weekend!
Perfect location downtown, close to train, bikes, Ubers, and wonderful views from every direction. Clean and super helpful staff!
Christie W,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Christie, we’re delighted you loved your experience at Hyatt Regency Buffalo. The team is pleased you enjoyed the downtown setting and convenience to local transportation. We look forward to welcoming you back for your next Buffalo adventure.
Disappointing
We were put in a handicap room that we didn't request and than moved to a standard room, a little confusing at the front desk. Employee's lack of knowledge of local area
Stay09080065781,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Stay09080065781, thank you for providing your feedback. The team aims to create a smooth arrival for all guests, and your comments about room placement and local recommendations are appreciated. Input like yours helps inform future improvements.
Fabulous front staff
The staff at the Hyatt were exceptionally friendly and helpful. They went above and beyond to get me what I needed during my stay and orient me to Buffalo.
Sarah H,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Sarah, we are thrilled you enjoyed your stay at Hyatt Regency Buffalo. The team takes pride in making each guest feel at home and it’s wonderful to hear their efforts made your visit even more memorable. We hope to welcome you back soon.
Comfortable, Clean, Quiet
The lobby and restaurant are very attractive, with a steampunk-vibe. The front desk staff was exceedingly friendly and got me checked in early with no problem. Valet also very friendly and efficient.
Amy A,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Amy, it’s wonderful to hear you had a great time at Hyatt Regency Buffalo. The team is glad you enjoyed the inviting atmosphere and appreciated the early check-in as well as the warm, helpful service from our colleagues. We hope to welcome you back again soon.
Summer trip
This was a quick stop before going to Cleveland. Made the reservation about 10 mins before going inside. The staff was great Hotel was fabulous will be back again for a game.
Melissa R,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Melissa, thank you for sharing your feedback. It's wonderful to know that team members made a positive impression during your short visit and that you appreciated the property. The team looks forward to seeing you again for another visit.
Outdated rooms and beds are not comfortable.
The rooms felt outdated, and the furniture showed noticeable wear and tear. Carpets and curtains could use a refresh. The beds were not comfortable, and the pillows were too flat. It was difficult to get a good night’s sleep. For the price paid, the overall quality didn’t match expectations. The property would benefit from some updates and improvements.
Storyteller694051,
September 2025
General Manager, Guest Services / Front Office at Hyatt Regency Buffalo / Hotel and Conference Center, responded to this review
Storyteller694051, thank you for sharing your thoughts. The team appreciates your feedback regarding your experience and hopes to provide a more comfortable and enjoyable visit in the future. Your comments are valuable and will be considered moving forward.