Reviews
Convenient location
Close location to the airport, yet not as noisy as expected. Helpful staff. Water taxi is right there to take you places. Nice waterfront. Free shuttle to and from the airport and car rental. Good food at the restaurant, but limited gluten free options. The bed was not very comfortable, but manageable. Better detail to cleaning is needed. The hotel looks heavily used and older.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for taking the time to share your experience. We're pleased to hear that you enjoyed our convenient location near the airport, the peaceful waterfront setting, and the complimentary shuttle service. It's also wonderful to know that our team made a positive impression and that you enjoyed the food at our restaurant. We appreciate your feedback regarding the limited gluten-free options, bed comfort, and the condition of the hotel. We're sorry that these aspects did not fully meet your expectations. Your comments about housekeeping attention to detail and the overall appearance of the property have been shared with our leadership team, as we are always looking for ways to improve the guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better stay in the future.
Friendly staff and great view of Boston.
The rooms are great with a great view of Boston. The staff is super friendly. Bring your own breakfast as the hotel charges over $31 for very mid options. You do need to take an uber or water taxi to get across to Boston, so plan on that.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for sharing your feedback. We're delighted to hear that you enjoyed the room, the views of Boston, and the friendly service from our team. It's wonderful to know those aspects helped make your stay enjoyable. We appreciate your candid comments regarding breakfast pricing and value. Guest feedback like yours is important and will be shared with our team as we continuously evaluate our offerings and pricing. Thank you as well for mentioning the transportation options. While our waterfront location provides beautiful harbor views and a quieter atmosphere, many guests find that rideshare services or the water taxi are convenient ways to explore downtown Boston. We appreciate you choosing to stay with us and hope to welcome you back on a future visit to the area. Safe travels!
Fantastic stay
Absolutely beautiful hotel. The views and food were amazing and our stay was extremely comfortable. Staff was helpful
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your wonderful review! We're delighted to hear that you found our hotel beautiful and that you enjoyed the amazing views, delicious food, and comfortable accommodations. It's especially rewarding to know that our team was helpful throughout your stay, as providing exceptional hospitality is always our goal. We truly appreciate you choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back to Boston Harbor for another memorable visit in the future!
Travel stay made easy.
The location was great. I had no time to do any sightseeing, but just walking along the harbor was a pleasant experience. Logan Airport is right around the corner, with public transportation right next to the hotel. The staff is so great at what they do they day becomes normal.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your wonderful review! We're delighted to hear you enjoyed our waterfront location and that even a simple walk along the harbor added to your experience. It's also great to know that our proximity to Logan Airport and convenient access to public transportation made your trip easier. Most of all, we're grateful for your kind words about our team. There is no greater compliment than hearing that our staff helped make your stay feel effortless and comfortable. Thank you for choosing Hyatt Regency Boston Harbor, and we hope to welcome you back the next time your travels bring you to Boston!
Shipping and Handling Charge
I stayed here on business last week, everything was great--but when I returned home to complete my expense report there was a $20 charge that was not on my invoice. When I called the hotel to inquire what it was, they said it was for shipping and handling since I had to send packages in advance for work. I have never been charged by a hotel to receive a package, so I was highly disappointed this was the case because I had already paid to have it shipped.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for sharing your feedback. We're delighted to hear that your business trip was a success and that you enjoyed your stay overall. We do, however, understand your disappointment regarding the package handling charge. We recognize that receiving an unexpected fee after returning home can be frustrating, particularly when shipping costs had already been paid. While package handling fees are intended to cover the processing, storage, and management of shipments received on behalf of guests, we understand that this may not have been clearly communicated in advance. We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to better communicate our policies and avoid surprises for our guests. Thank you for choosing Hyatt Regency Boston Harbor, and we hope to have the opportunity to welcome you back on a future visit.
Great Stay at the Hyatt Harborside
Excellent stay. The staff was so welcoming and friendly. We had the clamp chowder and hummus for a late night snack, along with the eggs Benedict in the morning for breakfast. Both meals were delicious. The hotel is in a great location close to the airport and a ferry away from downtown Boston. The hotel was in decent shape for the volume of people coming and going. I highly recommend this Hyatt hotel.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your excellent review! We're thrilled to hear that you had such an enjoyable stay and that our team made you feel welcome from the moment you arrived. It's wonderful to know you enjoyed both your late-night snack and breakfast, especially the clam chowder, hummus, and eggs Benedict. We're also glad our convenient location near Logan Airport and easy access to downtown Boston via ferry helped enhance your visit. Thank you for recognizing the efforts of our team and the condition of the property despite the busy nature of our airport location. We truly appreciate your recommendation and look forward to welcoming you back to Hyatt Regency Boston Harbor on your next trip to Boston!
Nice experience.
Friendly staff. Nice, clean, comfortable hotel. Ferry right downstairs to downtown is a sweet perk. Good location, close to the airport.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your kind feedback! We're so glad you enjoyed our friendly service, clean and comfortable accommodations, and convenient location near Logan Airport. It's great to hear you were able to take advantage of the ferry's easy access to downtown Boston as well. We appreciate you choosing Hyatt Regency Boston Harbor and look forward to welcoming you back on your next visit
Mother Nature and the Hyatt
My wife and I stayed twice in a week when we flew in and out of Logan Airport. We arrived Saturday September 26th along with a rare September "Nor' easter"...so much for the view of Boston Harbor from our Harborside room. Consequently, we enjoyed drinks and a nice dinner at the Harborside Grill. We returned to beautiful weather the on Thursday October 1st. This time, we had a spectacular view of Boston Harbor from our room. We considered taking the nearby "water taxi" to downtown Boston, but we were a bit worn out from our travels to New Hampshire and Vermont, so we decided to stay at the Hotel and walk along the path next to the water's edge. We enjoyed a very nice dinner and breakfast before leaving to the airport. The hotel is old and is showing some age (with help from the occasional Nor'easter), but it was very clean. I was most impressed by ALL of the employees from the Curtesy Bus drivers, Concierge Staff, Front Desk, Restaurant and Room Attendants...ALL were very nice and professional. If ever in the area again, I would definitely return to the Hyatt Regency Boston Harbor.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
We returned to beautiful weather the on Thursday October 1st. This time, we had a spectacular view of Boston Harbor from our room. We considered taking the nearby "water taxi" to downtown Boston, but we were a bit worn out from our travels to New Hampshire and Vermont, so we decided to stay at the Hotel and walk along the path next to the water's edge. We enjoyed a very nice dinner and breakfast before leaving to the airport. The hotel is old and is showing some age (with help from the occasional Nor'easter), but it was very clean. I was most impressed by ALL of the employees from the Curtesy Bus drivers, Concierge Staff, Front Desk, Restaurant and Room Attendants...ALL were very nice and professional. If ever in the area again, I would definitely return to the Hyatt Regency Boston Harbor. Copilot said: Thank you for sharing such a thoughtful review. We're delighted that you chose to stay with us twice during your travels and that both visits provided memorable experiences in their own way. While the September Nor'easter may have hidden the harbor views during your first stay, we're glad you were able to enjoy a relaxing evening with drinks and dinner at Harborside Grill. It's wonderful to hear that your return visit rewarded you with the spectacular Boston Harbor views our guests love. We also appreciate your comments about our waterfront location, walking path, dining experiences, and the cleanliness of the hotel. Most importantly, we're thrilled to know that our shuttle drivers, concierge team, front desk colleagues, restaurant staff, and housekeeping associates all made a positive impression with their friendly and professional service. Thank you for your honest feedback regarding the age of the property. We truly appreciate your observations and are grateful for your recognition of the care our team puts into maintaining a clean and welcoming environment. We appreciate your loyalty and kind recommendation and look forward to welcoming you back to Hyatt Regency Boston Harbor whenever your travels bring you to the area again. Safe travels!
Great Place to Stay in Boston
The Hyatt Regency was a great place to stay in Boston. It is must minutes from the airport. It was very clean, the staff was friendly and the food service was also excellent. You can't go wrong with this hotel.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our location convenient for airport travel. It's great to know that our clean accommodations, friendly team, and excellent dining experience all contributed to a positive visit. We truly appreciate your recommendation and kind words. Thank you for choosing Hyatt Regency Boston Harbor, and we look forward to welcoming you back the next time your travels bring you to Boston!
Met by high expectations
I expected and received a clean room and fast room service, for example, I wanted privacy during the day so room service came late in the afternoon to prepare the room. Also made a request for additional towels and received them promptly.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for sharing your experience. We're pleased to hear that your room met your expectations for cleanliness and comfort, and that our team was able to accommodate your preferences during your stay. It's wonderful to know that housekeeping adjusted their timing to respect your privacy and that your request for additional towels was handled promptly. We appreciate your feedback and are grateful you chose to stay with us. We look forward to welcoming you back on your next visit!
Need seating in the shuttle pick up zones!!!
Food was good. Clam chowder was delicious and super (lots of clams). The restaurant staff and front desk staff were great. Thermostat worked well. Room was clean. Bed was comfortable. I’m grateful that i was able to check in early and lie down. However, after waiting and standing so long (almost 30 minutes) outside the airport for the initial shuttle from the airport to the hotel my back felt wrecked and I had to cancel my sightseeing plans for the day. It was very disappointing when the hotel had promised to pick up in 20 minutes or less. Unfortunately, there is no seating area outside the airport and they make it so that if you’re not there the shuttle will fly by without you. Also, the shuttle took 20 minutes to pick up from the subway which is their normal time for pick up but again no seating area in the pick up zone. For someone with chronic back pain it’s unacceptable. Maybe this is an issue for airport and subway station but these pick up zones lacking seating requiring you to wait or miss the shuttle is a deal breaker. It is not disability friendly and I recommend that you skip or make sure to take the 66 bus as I later learned does the same route.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for taking the time to share such detailed feedback. We're delighted to hear you enjoyed the clam chowder, found your room clean and comfortable, and experienced great service from both our front desk and restaurant teams. We're also glad we could accommodate an early check-in so you could rest after your travels. At the same time, we're very sorry to learn about the challenges you experienced with our shuttle service. We understand how frustrating and physically taxing extended waits can be, especially when managing chronic back pain. While we're pleased the shuttle was ultimately available, we regret that the wait times and lack of seating at the airport and subway pickup locations negatively impacted your visit and caused you to miss your sightseeing plans. Unfortunately we have no control over the airport and subway areas, but we will forward your concerns to them. We appreciate your candid feedback, as it helps us better understand the guest experience and identify opportunities for improvement. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless visit in the future.
Always fabulous.
We love this hotel and every worker in it. They treat you right and we love the rooms overlooking the harbor. We always stay here when we fly out.
Beautiful hotel with a view!
I was in Boston for a day trip and I stayed at the Hyatt Regency Boston Harbour because of the view. It is too bad it rained the whole time I was there. I planned to explore and walk the harbour and to the Quincy market. I met my my friend down there and we still explored the markets. I just had to uber it everywhere. I had some clam chowder at the market which was delicious. I would def like to stay at this hotel again. The room was very clean and the bed was comfy. I like that they offer free water at the front desk when you need it. I enjoyed breakfast which was delicious and used the airport shuttle which was very quick!
Just one night...
Just one night at Boston Logan airport Hyatt Regency, but one where I felt very welcome and treated as an individual not just another 'customer'. So thank you to the folks at the hotel for a memorable if short stay!
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your kind words! We're thrilled to hear that, even during a short stay, you felt genuinely welcomed and recognized as an individual. Providing warm, personalized hospitality is what we strive for, and it's wonderful to know our team helped make your visit memorable. We truly appreciate you choosing Hyatt Regency Boston Harbor and sharing your experience. Your compliments will mean a great deal to our staff. We hope to have the pleasure of welcoming you back for a longer stay the next time your travels bring you to Boston!
Comfortable Stay with Great Service
Lovely stay! The room was spacious and very clean. I loved how easy it was to request extras such as slippers, makeup remover and robe through the app—they were delivered promptly and really added to the experience. The food at the restaurant was delicious, especially the clam chowder, which was complimentary with a token. Also there were great views of the harbour! Overall, a comfortable and enjoyable stay with excellent service.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your wonderful review! We're delighted to hear you had such an enjoyable stay with us. It's great to know that you found your room spacious and spotless, and that the convenience of requesting amenities through the app helped make your stay even more comfortable. We're especially pleased that our team delivered your requests promptly and that you enjoyed dining in our restaurant. The complimentary clam chowder is a guest favorite, and we're glad it was a highlight of your visit! We couldn't agree more about the harbor views, they truly are something special. Thank you for recognizing our service and sharing your experience. We hope to welcome you back to Hyatt Regency Boston Harbor again soon!
Best airport choice
I choose this hotel frequently due to its proximity to the airport and ease of getting to. It's a very solid airport hotel, but this time there was some perks that made it feel like more than a good airport stay. The chowder tokens got us into the restaurant - and it was good chowder! - which then got us buying more food. The meals were solid. Rooms are always clean and spacious. This time we had a harbor view, which was a nice upgrade from the standard runway view.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for being a loyal guest and for sharing your experience! We're delighted to hear that our convenient airport location continues to make us your hotel of choice. It's especially rewarding to know that the chowder tokens encouraged you to visit the restaurant and that you enjoyed not only the chowder, but the rest of your dining experience as well. We love hearing when a small perk helps create an even more memorable stay. We're also pleased that you found your room clean and spacious, and that you were able to enjoy a harbor view during this visit. While the runway views can be exciting, there's something truly special about looking out over the harbor. We appreciate your continued support and look forward to welcoming you back for another great stay soon!
best hotel stay of any vacation
this is our 4th visit at this location. on our first stay, we were very happy to find that this hotel was hands down the MOST quiet hotel near an airport that we personally have ever come across. not sure how this was managed, but wish every other airport hotel would be modeled after this one! the staff are all very friendly and helpful. the daily free cup of delicious clam chowder was another happy surprise. we enjoyed every meal we ordered at the restaurant, tho it was surprising to us that the meals often took a while to arrive, as the kitchen is not on the same floor as the restaurant. the boston ferry and water taxis make it very easy to visit downtown without the headache of city traffic or finding a parking space. we believe the view is beautiful, especially at night. everything was clean and comfortable.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your continued loyalty and for choosing us again! We're thrilled to hear that our quiet location, friendly team, and complimentary clam chowder continue to make your stays memorable. It's wonderful that you enjoyed the beautiful harbor views, comfortable accommodations, and easy access to downtown via the ferry and water taxis. We also appreciate your feedback regarding restaurant wait times and will share it with our team. We look forward to welcoming you back for visit number five!
Billing errors charged to credit card.
Generally acceptable as a premium property but guest services regarding on site billing errors are terrible. Checking out for an early flight left billing error unresolved because no managers were on duty.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your feedback. While we're pleased to hear that you generally enjoyed your stay, I'm sorry that the billing issue at checkout was not resolved before your departure. We understand how frustrating that can be, especially when you're trying to catch an early flight. Providing timely assistance is important to us, and we regret that we fell short in this instance. We appreciate you bringing this to our attention and hope you'll give us another opportunity to provide the seamless experience you expect and deserve.
Perfect
We were met with gorgeous views and phenomenal customer service! The convenience of the ferry terminal and the airport is great.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for your wonderful review! We're delighted to hear that you enjoyed the gorgeous views and experienced phenomenal service from our team. Our location offers the best of both worlds with convenient access to the airport and easy transportation to downtown via the ferry terminal. We appreciate your kind words and look forward to welcoming you back for another memorable stay soon!
The best view in Boston
We liked almost everything about this hotel, but the view from our room every morning and every night, was incredible. The sunsets are also amazing when you get them.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Thank you for staying with us! We're thrilled you enjoyed the incredible views and beautiful sunsets. It's always rewarding to hear when our guests can fully appreciate our unique waterfront location. We hope to welcome you back again soon for another memorable visit.
Showing 20 reviews since September 22, 2026.