Reviews

it is not a Hyatt Regency level hotel, F&B service was terrible, the social areas old and not comfortable at all, 1 small restaurant totally understaffed for all guests, not very welcoming hotel to go, there are better options in the same area.

I am not sure where to begin, as this stay was incredibly frustrating and stressful. My coworker and I were excited to stay at your hotel because our conference was being held at the same location. Not having to drive back and forth for all three days was a huge convenience, and we were looking forward to a smooth and enjoyable experience. Upon arrival, the valet team was absolutely wonderful. The gentlemen who assisted us were friendly, professional, and helpful throughout our entire stay. They were truly the highlight of our experience! Unfortunately, things quickly went downhill when we attempted to check in. The front desk informed us there was an issue with the credit card authorization form. The gentleman assisting us was extremely rude and unhelpful. I even put him on the phone with our bookkeeper to try to resolve the issue, but we still received no assistance. Eventually, the sales department stepped in to de-escalate the situation. We had to wait approximately 40 minutes for the issue to be “resolved.” The woman from the sales department assured us that everything had been corrected. She handed us our room keys and the printed copy of the credit card authorization form, told us my personal card had been removed from all charges, and sent us on our way. Based on those assurances, we believed everything had been taken care of. By our third night, the housekeeping staff had knocked on our door approximately 20 times to ask whether we were checking out. Each time, we had to explain that we were not leaving until the following day. Later that evening, after returning from dinner, we discovered that our room key no longer worked. We had to go back downstairs to have it reactivated. The gentleman at the front desk told us this was because we had not been checked in. I was confused by this explanation, especially considering the issues we had already experienced at check-in, but I was tired and simply wanted to return to our room. When it was time to check out, the valet team once again provided excellent service by retrieving our belongings and vehicle. Unfortunately, our experience at the front desk was disappointing yet again. I specifically asked the front desk to confirm that no charges had been placed on my personal credit card other than the valet parking. To my dismay, I discovered that the third night's stay had been charged to my personal card instead of the school's card, despite the assurances I had received from the sales department. There was no manager on duty available to speak with me, and no one from the sales department was available to help resolve the issue. Additionally, my bookkeeper was unable to provide the school's credit card number over the phone because we did not have the physical card with us. I am extremely upset that, despite providing the correct checkout dates and being assured that the credit card authorization issue had been resolved, I was still charged personally for one night's stay. I trusted the information provided to me by your staff, and unfortunately, that trust was misplaced. I made an effort to remain calm and respectful throughout this process, as I did not want to argue with the gentleman at the front desk. However, this entire experience was unacceptable and far from the level of customer service I expected. What should have been a convenient and enjoyable stay turned into a stressful ordeal involving repeated check-in issues, excessive housekeeping interruptions, a disabled room key, and an incorrect charge to my personal credit card. While I cannot say enough positive things about the valet team, the repeated issues with the front desk and the lack of communication and follow-through from the sales department overshadowed the few positive aspects of our stay. I am extremely disappointed in how this situation was handled and hope that management will take the time to review what happened. I would appreciate a response explaining how this error occurred and what can be done to resolve the charge to my personal card. Guests should be able to trust that the arrangements confirmed by hotel staff will be honored. Unfortunately, based on this experience, I cannot say that our stay met expectations, and I hope steps will be taken to prevent other guests from experiencing the same frustration.

It was a great experience having the mall right there for convenience for tge wife while I was in all of my meetings. I will be back.

The hotel is centrally located connected to the Galleria. The staff was very friendly and helpful. Highly recommended

This is a very Nice Hotel. Excellent location; no need to drive away once parked since the Mall is connected and plenty of restaurants within walking distance.

As expected for a large chain hotel. Check in was especially easy as the front desk greeted us right when we walked in. Also, very quiet in the room.

If you're heading to Tuscaloosa for an Alabama football game and can't find affordable accommodations near campus, the Hyatt Regency Birmingham - The Wynfrey Hotel is an outstanding alternative. Located just outside Birmingham, the hotel offers a comfortable, upscale experience without the inflated prices and limited availability often found closer to Tuscaloosa on game weekends. The rooms were spacious, clean, and well-maintained, with comfortable beds that made it easy to relax after a long day of football festivities. One of the biggest advantages is the convenience. The hotel is connected directly to the Riverchase Galleria, providing easy access to restaurants, shopping, and anything you may need during your stay. Parking was simple, check-in was efficient, and the staff was friendly and welcoming throughout our visit. The property feels more like a full-service luxury hotel than a typical game-day lodging option. The lobby and common areas are beautiful, and the overall atmosphere is quiet and relaxing, making it a great place to unwind before or after the excitement of Bryant-Denny Stadium. For Alabama fans looking for a comfortable, convenient, and reasonably priced place to stay during football season, I highly recommend the Hyatt Regency Birmingham - The Wynfrey Hotel. We would absolutely stay here again for another game weekend. Roll Tide!

Though the property was reasonably clean, the décor was noticeably dated and in need of updating. My reservation was made online through Priceline, yet additional charges—particularly the parking fee—were not clearly disclosed during the booking process. I was extremely disappointed to discover this unexpected expense upon arrival. When I expressed my concern about the lack of transparency and the added cost, the hotel attendant responded, “It’s posted outside and at the entrance,” and added, “You can always park free at Dave and Buster’s.” This response was inappropriate, dismissive, and unprofessional. If a reservation is made online, the relevant fees and charges should be clearly communicated during the booking process; a sign posted at the property does not adequately address a lack of disclosure at the time of reservation. Rather than acknowledging my concern or offering assistance, the attendant’s response felt sarcastic and disrespectful. This interaction left me with the strong impression that guest concerns were not valued and that customer service was not a priority.

Nice location...nice room...good service...i would stay at this location again. It is ATTACHED to the mall, which I didn't realize until we checked in. Super easy to pop into the mall for an Auntie Anne's fix!

Excellent service and comfortable room. Convenient to the mall and restaurants. I really enjoyed my stay and would love to visit again.

Rooms were clean and recently refurbished. Beds and pillows were comfortable. Check in/check out was simple and easy. Very quiet, there was no hall or adjacent room noise. Rates were very reasonable. Will definitely stay here again.

Excellent hotel and conference venue with a professional, knowledgeable, and helpful staff - always assisting with a smile. Very good food. Highly recommend for a conference, family visit, personal vacation. A+

Personal service from staff was exceptional. The observable issues were with other guests service. I saw several members of the staff state to vegan person in attendance that they didn't have options for them. It is something that I would think was second nature for larger parties to have things on hand to cover different dietary needs.

Unfortunately, our stay was disappointing for a few reasons. The bed did not have a fitted sheet, only a flat sheet laid over the mattress cover. The flat sheet constantly shifted throughout the night, which meant we would wake up directly on the mattress cover. That felt pretty unsanitary and is definitely not something I would expect from a hotel. We were also frustrated by additional/hidden fees that weren’t clear when booking. On top of that, we were charged for parking on our final bill, which added another unexpected expense. Overall, the lack of transparency with the fees and the bedding situation really took away from our experience. For the price of a hotel stay, I expect a clean, properly made bed and to know what I’m actually going to be charged before receiving the final bill.

Great location at the mall and near a variety of restaurants and the interstate. Staff was professional and friendly however, on my last visit, I feel the room was not cleaned thoroughly, and the hotel could have done a better job with notifying guest the parking garage would be closed for several days due to maintenance. Overall, can't go wrong with the Hyatt Regency brand

Very Busy week at the hotel. Seemed a bit short staffed for the amount of people that where staying. Lounge was average and drinks were ok.

The hotel is fine but stay away from the parking deck. It's practically booby trapped. I drive a mid-size SUV with park assist cameras and I am a very careful driver when it comes to curbs but it is almost impossible to get into the lanes to go into the deck and especially the one that takes you to the exit on the lower level without scraping your wheels on the old-style straight up curbs. I observed car after car get wedged in the turn and scrape wheels and bumpers on the walls and curbs. My car has gloss black wheels so the damage is very obvious. I'm not a happy camper 😡

The location was amazing as it is centrally located to so many different places. The rooms were clean and the overall aesthetic was very pleasing. Great hotel!

Excellent location that feeds directly into the mall. Rooms were nice and clean. Valet was affordable and the check in staff and valet staff were very courtesy and professional.

Our stay at the Hyatt Regency Birmingham – The Wynfrey Hotel was absolutely outstanding! From the moment we arrived until the time we checked out, every member of the staff made us feel genuinely welcomed. The customer service was exceptional, and everyone went above and beyond to make sure our stay was comfortable and enjoyable. The hotel was beautiful, clean, and well-maintained, and the atmosphere was warm and inviting. Our room was spotless, comfortable, and provided everything we needed for a relaxing stay. We were in Birmingham to attend the Usher and Chris Brown concert, and staying here made the entire experience even more memorable. The location was perfect, the hospitality was unmatched, and we truly felt like valued guests. Thank you to the entire team for making our trip so special. We will definitely be back and will gladly recommend Hyatt Regency Birmingham – The Wynfrey Hotel to anyone looking for an amazing place to stay. Five stars all the way! A huge shoutout to our amazing Valley drivers, Dede and Ramarus! You both truly made our trip one to remember. Your professionalism, kindness, and positive energy never went unnoticed. From making sure we arrived safely to keeping us laughing and comfortable along the way, you went above and beyond every step of the journey. Thank you for your patience, outstanding customer service, and for treating us like family instead of just passengers. It’s people like you who turn a great trip into an unforgettable experience. We appreciate everything you did, and we hope to ride with you again in the future! Thank you for making the journey just as enjoyable as the destination. You both are simply the best!