Hotel Policies

Pet Policy

Hyatt Place Vancouver Metrotown is a pet-friendly property and permits access to dog(s) 50 pounds or less. Guide dogs have no size restrictions. The following guidelines are provided to help us warmly welcome your furry companions. Please read them carefully, and feel free to contact us with any questions or concerns.

• Guests will be charged a nonrefundable pet fee of $50. Additional charges may be levied should the pet cause damage to the room.
  
• Maximum two (2) pets per room.
  
• Pets must never be left unattended while in guest rooms.
  
• Pets may feed in guest rooms with reasonable care taken to restrict staining or other damage.
  
• All pets must be leashed or confined to kennels while in any public hotel area.
  
• With the exception of animals for visually impaired guests, pets are not allowed in the food and beverage outlets.
  
• The hotel reserves the right to refuse service to a room if the pet(s) is deemed too aggressive in nature and/or the hotel’s staff is not comfortable in the presence of the pet(s). In such instances, special arrangements can be made to service the room at a predetermined time.

Note:

Please register your pet on our guest list. This is both for our knowledge and the wellbeing of your pet in case of an emergency.

We understand that accidents happen, however, please know that any damages to a room or an apartment suite when you’re a guest with us is your responsibility, and a charge will appear on your account.  

When taking your furry friend for a walk, please note the city of Burnaby enforces a bylaw which states you must pick up after your pet(s). 

Please do not allow your pet to relieve themselves in the guest room. We kindly ask that you go outside the hotel for these types of required breaks. 

Your pet must be on a leash every time you leave your room and at all times in and around the city. This also includes walking in any area of the interior of the hotel.