FAQs

All of our employees can speak Mandarin Chinese. Although some of our team members speak English, we might need to use translation tools to make sure everyone can communicate clearly and effectively.

We do not provide adapters or converters on-site. We operate on 220 V,sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry cleaning services are available daily. Just contact the front desk or guest room, and you can directly dial "0" from your room phone.

We do not offer childcare services.However, we can provide baby beds free of charge.

Although there are no special dietary options, we can offer light and simple meals.

Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.

Yes, takeout is welcome—you need to notify the delivery person to drop it off in the lobby, and you need to come down yourself to pick up your food.

Yes, daily room service is available.  Restaurant hours: Lunch from 11:30 to 13:30 Dinner from 17:30 to 19:30.

The hotel can add extra breakfast: 88 yuan for adults, 48 yuan for kids 1.2m-1.4m tall, and free for kids under 1.2m.

We can provide a crib upon request. We don’t offer extra beds, but we can provide a sofa bed.

Select rooms include sofa beds.

Yes, all our rooms are non-smoking.

If you are looking for a particular view, you can choose the corresponding room type when booking.

Most rooms only feature walk-in showers, but suites with bathtubs.

Of course! If you want a quieter room, please contact the hotel in advance to note your requirements, and our colleagues will do their best to accommodate your needs.

The hotel rooms provide free shampoo, shower gel, conditioner, toothbrush, toothpaste, lotion, comb, and shower cap.

Yes, guests are welcome to enjoy our heated pool located on the 2nd floor of Building A, open from 10:00 to 22:00.

Yes, our on-site fitness center is open daily and features.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available.

Yes, spa services are available on site. You can call the hotel front desk 05352721234 the fitness center to inquire about related questions.

Yes, our fully equipped meeting rooms are suitable for all kinds of gatherings, with a maximum area of 150 square meters.

We are about 20 kilometers from Penglai International Airport, roughly a 25-minute drive.

Currently, we do not have shuttle services, but taxis and public transportation are convenient nearby. The hotel lobby houses the city terminal, which offers domestic flight check-in services.

The nearest bus stop is just a 5-minute walk away.

Buses and taxis are easily accessible just steps from our entrance.

Downtown can be reached by bus, or taxi.

We do not provide rentals directly, but we’re happy to connect you with nearby providers.

Maps are not provided on-site, but our staff can offer verbal directions and nearby info.

A lot of the city's popular spots—like Tianma Pier and the Lonely Whale—are just a 20-minute drive away.

We are just a 10-minute drive from nearby shopping centers and several local restaurants.

Yes, we offer both above-ground and underground parking. You can scan a code at the front desk to enjoy free parking.

We currently do not offer valet parking.

Yes, our park's parking lot has an electric vehicle charging station, and it's just a 5-minute walk back to the hotel.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are provided. The room type consists of one sea view king bed + one sea view twin bed. For details, please consult the front desk 05352721234.

Yes, we provide kid-friendly meal options and child portions on request.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination, from layout setup to vendor arrangements.

We do not supply this equipment directly, but rentals can be arranged through local suppliers.

On-site catering is available with customizable menus for all occasions—just contact our event team.

Some areas may be difficult to access for guests with mobility needs. Please contact us to plan your visit.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with walk-in showers and accessible options for people with mobility issues. To book, please call the hotel in advance.

These devices are not available on-site, but we can suggest rental services that supply them locally.

Accessible parking is not available on-site, but public options may be found nearby.

Unfortunately, we are unable to accommodate any animals—even certified service animals—due to building restrictions.

To check in, please present a valid photo ID.

Yes, guests must be at least 18 years old.Minors must be accompanied by an adult.

Yes, we offer luggage storage.

If you will be arriving after midnight, please inform us in advance.

Early check-in is available upon request.

Yes, you may request late check-out by 14:00.

Our hotel is 100% smoke-free per local laws.

Yes, express check-out is available.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.