Reviews
Skip this one
Location was good. The actual hotel experience was not. Hotel is old and dirty. The customer service was not helpful. We booked two rooms for our larger family and asked for connecting rooms. Called again in advance to make sure. Were told to call the morning of check in. Called in the morning and was told they don’t have available connecting rooms, and that we should have requested earlier. They didn’t bother adding any notes. We’re told they can’t even give us two rooms on same floor and we are free to find a different hotel on our own. Very frustrating. After sharing our frustration, they did manage to find two rooms next to each other, although not connected. So it appeared they were so lazy they couldn’t be bothered to check. The hall floors were covered in horrible stains, dirt. The lobby was outdated and sloppy compared to the (many many) other hyatts we stayed at. The Placery furniture was so worn out, benches were ripped. Rooms were clean and functional. Window was very small, with a bad view. Overall we do not recommend this hotel. We stayed at the Hyatt in Georgetown for a few nights of this trip and it was a world of difference. From the atmosphere to the staff. Wish we never switched.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
We are sorry that coordinating adjacent rooms for your family became such a frustrating part of your arrival. Having to call again after you had already checked in advance is understandably disappointing. Your comments about the service and the property’s upkeep have been shared with the teams responsible for each area. We appreciate you taking the time to explain what went wrong.
Not great go somewhere else.
The room had ants. The bathroom door would not shut. looks like there was a flood and they never cleaned the carpet afterward. The paint on the walls was bubbling from water damage. TV channels are not very basic. Not channels for children. Rooms are very small. With the hide a bed out there is no room. Bathroom door would not shut. For how much this hotel is it felt like a super 8.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
We are sorry that the condition of your room made it difficult to settle in comfortably. Your comments about your room’s upkeep and functionality have been shared with the teams responsible for each area. We appreciate you taking the time to bring this to our attention.
Facedressing
The location is fantastic and the overall feel of hotel is very good. The room, lobby, and all other areas were clean. The problem is that although the hotel appears new, it seems to be face-dressing. The guts of the hotel are old and need work. The A/C did not work well, the toilet would get stuck, and the showerhead was awful.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
The location clearly worked well for your visit, and we appreciate your kind note about the hotel’s welcoming feel. It is good to know your room and the shared areas were clean. The maintenance concerns you encountered in your room are frustrating, particularly when the property looks newer. Your comments about the in-room maintenance have been shared with our engineering team. We appreciate you taking the time to describe what worked and what could have been better.
Worse Hyatt Hotrl I have stayed in 25 years.
A Hyatt gold passport member for more than 2 decades. Upon arrival, standard cordial greeting but no extra bit. Gave me two tiny bottles of water and I went up. Upon arrival, the room was dark and dingy, luckily a window the size of a bathroom door provided some much needed natural light. For a while I thought this was the standard design. Everything within the space screams “CHEAP” and not quite cheerful. Granted this is Hyatt Place, but it feels like a 2 star hotel in the middle of Italy, in a bad way. Since I was in DC Z for a friend’s funeral, I was not in a mood to argue during this occasion. I don’t need you to go all the way for special treatment of bigger room, but a near windowless space facing the rear plant space is more for your chambermaids, not for your guests.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
After more than two decades with Hyatt, we understand why this stay was especially disappointing. We are sorry your room did not feel welcoming during an already difficult visit to Washington. Your comments about your room and the welcome at arrival have been shared with our Guest Relations team. We appreciate you taking the time to describe your experience.
Would stay again
Room was ready early. Check in & check out were a breeze. Room was clean & looked just like advertised. Front desk staff were nice, knowledgeable & helpful. Location is walking distance to Memorial park & museums.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you for the excellent rating, Pam21_ThatSaid! It's fantastic to hear you enjoyed your stay at Hyatt Place Washington DC/White House so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our efficient front desk, cleanliness and prime location is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
Great place to stay before your flight out of BWI
We are discoverist members so we get a little bit extra attention, but room was immaculately clean and Bed was comfortable
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
A comfortable bed and an immaculate room are a great way to begin a travel day. We are glad Hyatt Place Washington DC/White House provided the extra care you value as a World of Hyatt Discoverist member. We hope to host you again on your next trip!
Excellent stay
Had a wonderful and comfortable stay at the Hyatt. The hotel was clean, my room was spacious. I loved the large bathroom with huge shower. Breakfast was excellent and staff were great!
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Gloria, a comfortable stay with a spacious guest room and a large shower sounds like a lovely way to experience Washington. We are especially glad the cleanliness of your room and the generous bathroom added to your visit. Breakfast was a highlight too, and we have passed your kind words along to our team. It means a great deal to know Hyatt Place Washington DC / White House gave you such an enjoyable stay. We hope to welcome you back soon!
Great family weekend
We all Loved the rooftop bar! Great location to everything around Washington DC. Had a great visit with my family for a long weekend.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Beth, a long weekend in Washington, DC with family sounds like a wonderful way to spend time together! We are delighted that your visit to Hyatt Place Washington DC/White House gave you such a convenient home base for exploring the city. We hope to welcome your family back for another memorable weekend!
DC hotel experience
Hotel staff were helpful and pleasant. Conveniently located. They gave good suggestions of restaurants. Assisted with riding the Metro.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
What a pleasure to read your kind words about your experience, OGrichardc! Our team truly appreciates the recognition, and we are so glad you found our location convenient and the recommendations helpful during your time in Washington, DC. Thank you for choosing Hyatt Place Washington DC/White House. We would love to welcome you back whenever your travels bring you to the city!
Aweful experience
The hotel itself is good. However, the room was very noisy throughout the night. It sounded like someone was working through the night with machines. They were dropping things and hitting the walls from time to time. I don't recommend anyone staying at this hotel.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you for sharing your experience, Aryya. We are sorry that noise disrupted your visit and your guest room was not as restful as it should have been. This is being shared with our Guest Relations team so we can address the issue and work on improvements. Your feedback matters, and we appreciate the chance to learn from your experience.
Family Wedding
Very positive experience in a clean and modern hotel in a great location for sightseeing and restaurants. We had several rooms of family for a wedding at a venue next door to the Hyatt Place. The front desk was very accommodating especially Camille. The complimentary breakfast was excellent. The rooms were spacious and clean. There was a fun rooftop bar. Would recommend.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Kim, your review brought such joy to our entire team! It is wonderful to hear that your family wedding weekend was a success and that our clean, modern spaces along with our prime location helped make the celebration even more special. Camille and our front desk team will be especially happy to know their efforts stood out during your visit. We are delighted you enjoyed the breakfast and rooftop bar at Hyatt Place Washington DC/White House. We hope you will think of us again whenever your travels bring you back to the area!
Worst Hyatt hotel in DC
Had a terrible experience at this hotel. The room I had was in very bad shape. Carpets very dirty, scratched and had a smell of urine. Power outlet sockets were loose and would not hold the charger. Yellow Stains on the ceiling in the bathroom, chipped toilet seat, leaking shower head. Low water pressure in the shower and sinks. AC was loud and barely working it took about 4hr to go from 72 to 70. Breakfast bar trays were mostly empty felt like hotel ether did not have enough chefs or food. Make sure to bring your own water since hotel charges $5 for each water bottles placed on the table.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you, Александр, for sharing such detailed feedback about your visit. We are truly sorry that your experience was so disappointing. The condition of your room and the issues you described with its upkeep and maintenance should never have occurred, and your comments about the breakfast and food availability are equally concerning. Our housekeeping and engineering teams have been made aware so we can address the specific problems with your guest room, as well as review the situation with breakfast and amenities. We strive to provide a comfortable and reliable experience for every guest, and your review makes it clear we did not meet that standard for you. We appreciate the chance to learn from your experience and are committed to making meaningful improvements.
I just went to DC to do a food trip. Just wanted to eat good food and stay somewhere nice. And it was very exceptional.
It was nice. Did not spend much time at the hotel. Clean and the staff was nice. Centrally located near fine dinning and got to all the monuments within 10 mins.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
It is wonderful to hear your visit was such a success, Curious14300048801. We are glad you chose Hyatt Place Washington DC/White House as your home base for exploring the city’s vibrant food scene. Our team is pleased your guest room felt comfortable and our location made it easy to reach both fine dining and the monuments. Thank you for making us a part of your DC adventure. We hope to welcome you back whenever you are ready for another culinary journey!
great time
best staff! so helpful and friendly. we had a wonderful time during our stay. breakfast was great, rooms clean, everything we needed.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Hearing that you had such a wonderful visit brings us real joy, Leslie! Our team will be happy to know how much you valued their helpfulness and friendliness. We are also glad you enjoyed breakfast and that your room felt just right during your time at Hyatt Place Washington DC/White House. We hope to have the pleasure of welcoming you back next time you are in the area!
Dated and blah, but excellent service
First off: the staff was fabulous. Everything else was a let-down, from the 11th floor corridor reeking of eau de cannabis, to the initial room we were given smelling of sewage, to the $5 charge for water that appeared on my self-checkout bill for no reason (and which I’m sure many people might miss). I didn’t expect the Ritz, but this establishment is dated and not very nice. Hyatt should give every single member of the staff a massive raise as they are the ones standing between a mediocre stay and a disaster.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you for taking the time to share your thoughts, Wandering_Tine. While we are grateful that our team left a positive impression during your visit, we are truly sorry that the overall experience at the hotel did not meet your expectations. The conditions you described in your guest room and around the property, along with the billing concern, have been shared with our housekeeping, engineering, and Guest Relations teams for follow up. We appreciate the opportunity to learn from your experience.
Not a good experience unfortunately!
Room was terrible as window was to the alley and can see junk. Support beam right next to quen bed so hard to get out. Text to hotel not responded to. No work light on desk in room. Light switch next to bed did not work well.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you for sharing your experience, phongn959. We are sorry that your visit was met with so many disappointments, particularly related to your room and the service experience you described. Our engineering and Guest Relations teams will use your comments to help improve for future guests. We appreciate the chance to learn from your stay.
Hyatt? More like a clean Holiday Inn
More like a Holiday Inn than a Hyatt. Breakfast was awful in several regards. There were very few amenities. The staff was excellent…every one of them. Location was good. Near 2 Metros. The beds were very comfortable and it was clean. But hotel was so expensive, based on the Hyatt name, i assume
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you for sharing your thoughts with us, Susanila. We are glad you appreciated the dedication of our team members, as well as your room's comfort and our location. That being said, we are sorry some aspects of our amenities and breakfast offerings did not measure up, especially given your expectations for a Hyatt experience. Your comments are being shared with both our Guest Relations and dining teams, as we would like to provide a more enjoyable visit. We appreciate you taking the time to let us know about your stay.
Pleasant Stay with Great Customer Service
I had a pleasant stay overall. The staff were friendly and welcoming, and I appreciated the option for early/late check-in. The only issue I noticed was that the hallway carpet on the 11th floor did not appear to be very clean. Aside from that, I had a good experience and would consider staying here again.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
We are grateful, Jet555445, that you chose Hyatt Place Washington DC/White House and shared your thoughts on your recent visit. It is wonderful to know that our team members helped make your stay pleasant and welcoming, and that our flexible check-in options added to your comfort. We are sorry for the condition of the hallway carpet you described on the 11th floor and will pass your feedback along to our housekeeping team. Thank you again for your kind words. We look forward to the chance to welcome you back on your next trip to Washington, DC!
Average
Great location, short walk to everything in DC, clean, a little dated and old, AC in the lobby could be better, the personnel at the evning/night was very slow. Next door is a gentelman club (pride/lgbtqxxxxxx) if you don't like... breakfast was $11/person which is pretty ok price but we didn't purchase it since we're not really breakfast eaters. You can hear the sirens but it's DC so it was expected. free wifi, rooftop facing K street and north (not the WH/mall). everything in the room was kind of old and the AC didn't really cool down the room as much as expected although we had the shades down and low degree all day. Complimantary coffee in the morning, but we got there when they were preparing and the staff had attitude and pretty rude. Michael at the frontdesk was very nice, so was the security guy.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Thank you for sharing your thoughts about your recent stay, Timothy-Sally. It is good to know our location worked well for you and that you found complimentary coffee and friendly team members like Michael and our security team. We also hear your feedback regarding the condition of your room, the AC, and some service interactions, and we are sorry certain aspects did not meet the experience we want to provide. We will make sure the right teams are aware of the situations you described so we can address them moving forward. Thank you again for letting us know about your visit.
Hyatt-DC
Great hotel in the perfect spot. Staff is on point and the breakfast is good too. Don't forget the rooftop bar. The grill master up there has it going on as well.
General Manager, Guest Services / Front Office at Hyatt Place Washington DC/White House, responded to this review
Patrick, your review brought such joy to our team! Knowing you enjoyed our location, breakfast, and time at the rooftop bar makes us incredibly proud to be a part of your trip. Thank you for choosing Hyatt Place Washington DC/White House. We hope to see you back again for another rooftop visit soon!
Showing 20 reviews since July 9, 2026.