FAQs

Most of our team speaks English, and translation assistance may be used.

We do not provide adapters or converters on-site. We operate on ­­220V, 50Hz with Type Five-hole sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements.

The hotel opened in 2022(Year).

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Our front desk staff are  happy to assist with local tips.

Laundry service is not available on-site, but we have self-service washing machines and dryers. You can activate them by scanning the code and paying.

Available upon request, but prior arrangement is required.

We offer meals inspired by  Chinese  cuisines, with a selection of Western dishes available; if you have a cultural preference, we’re happy to recommend suitable dishes.

For safety reasons, we recommend that guests dine within the hotel. At the same time, external catering delivery is accepted, but external food is only allowed to be consumed in the guest room. The hotel has a unified takeout placement area, or it can be delivered to your room by robots.

We currently do not provide room service, but takeout is available from our restaurant.

Yes, additional breakfast can be added to your reservation. Please refer to  the Dining page for detailed information on breakfast policies, pricing, and available options.

Unfortunately, the hotel does not have a club. However, we invite you to experience our other benefits or facilities during your stay.

Yes, we provide cribs and extra beds upon request.

Select rooms include sofa beds, and we offer a small amount of rollaway beds.

Yes, all our rooms are non-smoking.

The hotel provides complimentary in-room toiletries, including Shampoo, conditioner, body wash, toothbrush, toothpaste, comb, shower cap, cotton pad.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by calling the front desk.

Some room types are bathtub-equipped. To secure a room with a bathtub, we recommend choosing one of these options during booking.

Certainly! If you’d prefer a quieter room, let us know by calling the front desk.

We currently do not have a swimming pool on-site.

Yes, our on-site fitness center is located on the 1st floor of the hotel and is open for 24hours.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available.

Spa services are not offered at the hotel, but we recommend nearby wellness centers.

Yes, our fully equipped meeting rooms(including a 390m²Ballroom and a 92m²Meeting Space)and an outdoor courtyard can accommodate any kind of gathering and events.

The hotel features a selection of a restaurant (The Kitchen), Bar and The Market, offering a variety of cuisines, including  local Huizhou-style cuisine, Western dishes, a wide selection of beverages, and signature cocktails,to cater to diverse dining preferences, The Market offers a variety of freshly prepared grab-and-go food items such as sandwiches, salads, snacks, and bottled drinks. For more information, please refer to the Dining page for detailed information on breakfast policies, pricing, and available options.

We are located approximately 13.8 km from Huangshan Tunxi International Airport, which is about a 24-minute drive.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The nearest station (Huangshan North railway station) is just 8 minutes away on foot.

Buses, taxis and tourist shuttle bus are easily accessible just steps from our entrance.

Downtown can be reached by taxi—ask our team for the fastest route at the time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Absolutely, we offer printed maps and insider tips at the front desk.

The hotel is conveniently located near key shopping and business districts including Huangshan North railway station, Xixinan village,Tangmo village, Chengkan village. Should you require additional travel information or recommendations, please feel free to contact our hotel team.

There are limited shopping options nearby, but downtown is easily reachable by taxi.

Yes, we offer on-site parking.

We currently do not offer valet parking, but self-parking is available.

Yes, EV charging stations are available in our parking area, subject to availability. 

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

We do not offer connecting rooms, but adjacent rooms may be requested by calling the front desk.

Many items can be customized to suit younger guests.

Our hotel can provide complimentary baby cots/cribs, high chairs, and the children's play table in the lobby.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination, from layout setup to vendor arrangements.

Yes, we offer audiovisual equipment, including projectors, microphones, and LED screens. Please let us know your requirements.

On-site catering is available with customizable menus for all occasions—just contact our event team 86-559-2581234 .

Unfortunately, pets are not allowed.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features；but accessible rooms are limited, so we recommend confirming availability in advance.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please call front desk.

These devices are not available on-site, but we can suggest rental services that supply them locally.

Available, please contact us in advance at 86-559-2581234 to reserve a parking space.

Yes,service animals are welcome at no additional charge.

To check in, please present a valid photo ID .

Yes, guests must be at least 18 years old, Minors must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay) .

Yes, we offer luggage storage.

Our front desk operates 24/7, so you’ll still be able to check in.

Our check-in begins at 2PM, and check-out is by 12PM.

We are unable to guarantee early check-in, but we can make special arrangements based on the availability of hotel rooms.

We are unable to guarantee late check-out, but we can make special arrangements based on the availability of hotel rooms.

Currently, we do not offer express check-out.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly 86-559-2581234 .

The hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.