FAQs

Hyatt Place is all about making travel easy and comfortable. We offer spacious rooms with Cozy Corners, 24/7 dining options and a casual vibe that feels like home—plus we’re in a great location close to everything you need, including the airport. 

The design and décor incorporate elements inspired by the region’s heritage.

Hyatt Place works for everyone: families, couples, business travelers, solo travelers and groups. 

Check-in starts at 3 p.m. and check-out is at 12 p.m. Need a little extra time? Just ask—we’ll do our best to accommodate early check-ins or late checkouts (based on availability).

Absolutely! We’ll hold your bags so you can keep exploring without the extra weight.

Yes, you can. Just make sure your name and arrival date are on the label. A small handling fee may apply.

We offer accessible rooms with features like roll-in showers and grab bars. Public spaces include ramps and accessible restrooms for your convenience.

Yes, service animals are always welcome, and no documentation is required.

The closest airport is Juan Santamaria, within just 7 kilometers—super convenient for travelers.

Yes! We offer shuttle or transfer services for an additional cost. Just let us know in advance, and we’ll help arrange everything for a smooth ride.

Rideshare services like Uber and Didi are popular and easy to use. Taxis are also available.

Yes! We’re close to corporate offices and local restaurants so you can easily walk or take a short ride to get where you need to go. For main attractions you can contact our team. 

Yes! We’re just steps away from corporate offices, local dining spots, and popular attractions. Whether you prefer a short walk or a quick ride, getting where you need to go is easy and convenient from our location.

We offer convenient self-parking options, making it easy and hassle-free to park during your stay.

While we don’t have electric vehicle chargers on-site, we’re happy to guide you to the nearest charging station nearby for your convenience.

We don’t have a spa in the hotel, but we’ll gladly recommend excellent local options so you can relax and unwind during your visit.

Our on-site dining is casual and convenient—you can walk in anytime or enjoy selections from our 24/7 Gallery Menu, so no reservations are needed. 

Yes! Hyatt Place is pet-friendly. We welcome dogs up to 15 kilometers for a small fee. We’ll provide a comfy space for your pet and can share nearby walking areas.

Absolutely! Dogs are welcome—just check our pet policy for size and fee details.

Yes! We have connecting rooms available, and our spacious suites are perfect for families who want a little extra room to spread out.

We’ve got you covered. Cribs and high chairs are available upon request, and our dining options include kid-friendly choices. Just let us know what you need, and we’ll make sure your little ones are comfortable.

Absolutely. We can host meetings, small events and group stays. Our flexible spaces and catering options make planning easy—just reach out to our team for details.

We offer free Wi-Fi throughout the hotel, and yes, high-speed internet is available so you can stream, work or browse without a hitch.

Yes! Our rooms feature smart TVs, so you can easily stream your favorite shows using your own accounts.

Absolutely. With the World of Hyatt app, you can check in, access your digital key and manage your stay right from your phone.

Our cancellation policy varies by rate and booking channel, but most reservations allow changes or cancellations up to 48 hours before arrival. Check your confirmation for details.

Yes! Join World of Hyatt to enjoy exclusive benefits like points for free nights, member rates and more.

Definitely. We offer negotiated rates for corporate travelers, group bookings and extended stays—just reach out to our sales team for details.

Yes, early check-in is available upon request and subject to availability. Just let us know ahead of time.

Our standard rooms are spacious and include all the essentials—Cozy Corner with a sofa, minifridge and free Wi-Fi. High Floor rooms offer the same great features as our standard rooms but with elevated views and a quieter setting—perfect for guests who love a little extra peace and scenery. Suites give you extra space to spread out, with a separate living area for added comfort.

Yes! Every room has a dedicated workspace with a desk, plenty of outlets and fast, complimentary Wi-Fi—perfect for staying connected and getting things done.

Absolutely. We offer hypoallergenic bedding and pillow options upon request to make sure you sleep comfortably.

At Hyatt Place, we want to make your stay as comfortable as possible. Daily housekeeping service is provided for our World of Hyatt elite members. For other guests, we offer light daily touch-ups through the third night, which include making the bed and tidying the bathroom. If you would like full daily housekeeping, just let us know at check-in and we’ll be happy to arrange it for you.

We have accessible rooms with features like roll-in showers and grab bars. Public areas are designed for easy access, including ramps.

Yes! Every room at Hyatt Place comes with a minifridge.

Instead of traditional room service, we offer 24/7 Gallery Menu and grab-and-go options—delicious meals and snacks whenever you need them.

Our rooms are designed to be spacious and comfortable, featuring a Cozy Corner with a sofa sleeper that provides extra sleeping space for added convenience.