Hotel Policies

Pet Policy

In order to accommodate guests who enjoy traveling with their pets, the Hyatt Place brand accepts dogs.

Guidelines for dog owners

To ensure maximum comfort for all our guests, following the departure of a guest traveling with a pet, we take certain steps to ensure the room is left clean and free from possible allergens.

Fees

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

Weight Limits

The Hyatt Place brand limits pets to two (2) household pets per room weighing 50 pounds (22.68 kilograms) and under, provided the combined weight of both dogs does not exceed 75 pounds (34 kilograms). All pets must be housebroken. We reserve the right to refuse pets that do not meet customary standards for household pets, based on species, odor or aggressiveness. Your pet must be confined in a carrier if left unattended during the cleaning of your suite, or you can make arrangements to be present when your suite is serviced. Dogs must be on leashes in public areas and are not allowed in food service and pool areas.

For your convenience, we have a designated “dog walk” area where pet signage, collection bags and trash receptacle are located. Additionally, you will receive a pet door hanger to hang on your guest room door letting us know that your pet is inside. 

*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Environmental Fee

A daily environmental fee of MXP $79.20 (USD $4.00) per room is charged to the guest’s account. This fee will be dedicated to support government investment in environmental infrastructure, sustainability practices, and safety and security for the destination.