FAQs

Yes, we can accept packages before your arrival. Please include your reservation name and date.

We currently do not provide room service, but takeout is available from our restaurant.

Yes, we welcome outside food deliveries. The designated pick-up location for all takeaway orders is the dedicated food delivery locker at the main entrance of the hotel. Please collect your order there.

Yes, we provide cribs and extra beds upon request.

Certainly! If you’d prefer a quieter room, please let us know by email or phone.Room allocations are subject to availability. You may submit special requests by contacting the hotel via phone or email.

Bathtub-equipped rooms are available and can be requested at the time of check-in.

Yes, we are within walking distance of The Place and L'Avenue Shanghai, as well as a variety of local restaurants.

The hotel is directly connected to SOHO Tianshan Plaza, which offers a wide selection of retail outlets, dining options and lifestyle‑oriented brands. Guests can enjoy a convenient shopping and dining experience just steps away from the hotel.

Yes, we can arrange car‑rental and luxury car booking services. Please contact the hotel for detailed pricing.

The nearest metro station to the hotel is Loushanguan Road Station (Line 2), which is approximately 8 minutes away on foot.

Yes, we offer on-site parking.There are 14 parking lots at the hotel entrance, which are available for guests to use for free. If the ground parking lots are all occupied, you can park in the underground parking lot of Tianshan SOHO Plaza next door. The charge is CNY12net per hour, and the maximum fee for a day is CNY96net (24 hours).

Yes, our fully equipped meeting rooms accommodate any kind of gathering, with sizes ranging from 40 square metres to 233 square metres.

Yes, guests are welcome to enjoy our indoor swimming pool(2F). The opening hours are from 10:00 to 21:30. For the latest updates on opening hours and seasonal availability, please visit our official website.

We offer connecting rooms. Should you require one, please advise us at the time of reservation or contact the hotel via email or phone.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.Accessible rooms are limited, so we recommend confirming availability in advance.

Unfortunately,pets are not allowed.