Hotel Policies

Hyatt Place Sacramento International Airport does not allow pets. Guests who violate this policy are subject to a fee of no less than $75.

Statement Regarding Service Animals: 

Following guidance provided by the U.S. Department of Justice, emotional support animals are not service animals as defined by the Americans with Disabilities Act. As such, emotional support animals will be considered regular pets and are subject to the hotel’s no-pet policy. 

At any time should an animal be determined to be out of control or causes damage to hotel premises, the hotel will ask the guest to remove the animal from the premises and the guest will be subject to a room-recovery fee and responsible for the repair of any damages.

Service animals are not subject to a fee for cleaning hair or dander. However, if a service animal causes damage to a room, the hotel will charge the same fee for damages as charged to other guests.

You must be at least 18 years old to check in to your room. A photo ID matching the registered guest name is required upon arrival. Unless prior arrangements have been made, a credit card in the guest’s name must be presented at check-in.

Check out is 12:00 PM. Late check outs are available based upon availability; please contact the Front Desk the day prior to your departure. Rooms not checked out at 12:00 PM are subject to additional fees and taxes.

Guests who leave their room in an excessively dirty state that requires cleaning above and beyond normal procedures are subject to a cleaning fee of no less than $150 and no more than $250. While not an all-inclusive list, we may define an excessively dirty room as having:

• Evidence of a party, i.e., excessive amounts of bottles and cups, outside food cartons, etc.
• Food stains on carpet, flooring or furniture
• Confetti, glitter, excessive dirt or mud on flooring or furniture
• Bodily fluids not reported to housekeeping prior to departure
• Large amounts of trash, food waste or discarded items left around the room
• Situations where damage is also present will be subject to damage charges in addition to cleaning fees.

All guests or visitors on the hotel premises are responsible for their own behavior at all times. Any guest or visitor who causes damage to equipment, grounds or buildings will be responsible for repairs and loss of use. Repairs and replacements will be charged at their actual value, plus 15%.

Our hotel has a quiet-hours policy in effect from 10 p.m.–7 a.m. During this time, excessive noise is not permitted. This includes but is not limited to loud music or entertainment, shouting, running, propping open of room doors, or any other activity that may be disruptive to otherguests. Guests and visitors found to be causing a disruption will be given one courtesy warning. Should the disruption continue, guests and visitors may be subject to eviction.

Hyatt Place Sacramento International Airport rates are based on the length of stay of a reservation. Departure dates are reconfirmed at check-in. The hotel will impose an early departure fee of $50 plus tax if changed after the check-in process is completed.

Hyatt Place Sacramento International Airport may evict a guest or party from the hotel premises in select situations. These situations include, but are not limited to:

• Nonpayment of charges for accommodations or services
• Violation of hotel policies
• Engaging in disorderly conduct
• Obtained accommodations under false pretenses

Violations of any federal, state, or local laws or regulations relating to the hotel. At no time is Hyatt Place Sacramento International Airport authorized to evict or to refuse or deny service or accommodations to a person because of race, religion, color, sex, disability, national origin or ancestry.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises. Hotel premises are private property. Guests or visitors of a Hyatt hotel who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms in the jurisdiction where the hotel is located and for ensuring that the firearm is:

• Unloaded
• Secured in a locked, hard-sided firearm container provided by the guest
• Securely safeguarded at all times in a hotel security department (or personal vehicle), except when transporting the firearm in or out of the hotel
• Firearms are not permitted in guest rooms for any reason, including storage.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, eventhose licensed and permitted to carry a firearm, and/or where applicable, to conceal and carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security Department.

Guests may ship packages to the hotel and are subject to handling and/or storage fees.

Cost to receive items is:

Letters: complimentary

Boxes: $5 each

Pallets: $100 each

Item storage is complimentary for 48 hours prior to arrival and 48 hours following departure. If items arrive or remain longer than 48 hours, the following storage fees apply:

Letters: complimentary

Boxes: $5/day

Pallets: $50/day

Any items being sent to the hotel must be marked as follows:

Guest’s Name

Arrival Date: 00/00/00

Hyatt Place Sacramento International Airport

4850 Duckhorn Dr, Sacramento, CA 95834

Packages, materials and pallets related to meetings or conventions may have additional or separate fees. Please contact your event planning manager or event sales manager for more details.

Our primary goal is to provide a comfortable and relaxing experience for all of our guests. Parties are strictly forbidden and any registered guests or their invitees found to be having or permitting a party may be subject to eviction without notice or refund. Any room or suite above the occupancy limit is considered to be a party. All money, deposits, room charges, hotel fees and taxes will be forfeited in the event of termination of the registration agreement and/or removal.

We define a party as any of the following:

• More than four (4) people in a room
• Noise or disturbance complaints from other guests
• Any underage drinking of alcoholic beverages
• Illegal drug use
• If the room requires excessive or unusual cleaning
• Damage to the room or furnishings
• Throwing items out of windows

Unless prior arrangements have been made, a credit card in the guest’s name must be presented at check-in and will be authorized for the following amounts:

Guest rooms: room rate and tax for entire stay, plus $50 for incidentals

Suites: room rate and tax for entire stay, plus $400 for incidentals

Cash is not accepted upon arrival

Throughout your stay, the hotel may make additional authorizations to your card as you charge meals, movies or other items and services to your room.

Upon check-out, final charges will be posted to your card. Depending on your financial institution, it may take 5–7 business days to see the final amount reflected on your account.

Please be advised, the authorizations placed on your card will hold these funds from your account. For credit cards, this may affect your available credit. For debit cards, this may affect your available account balance. Please contact your financial institution to learn more about these types of authorizations.

Guests who have made prepaid reservations through the hotel or a third party are still required to present a valid credit card upon arrival in the guest’s name and will be authorized for the following amounts:

Guest rooms: $50 for incidentals

Suites: $200 for incidentals

For guests utilizing the “Presently Occupied” sign:

At Hyatt, the welfare and safety of our guests and colleagues is a top priority. Hyatt Place Sacramento International Airport may enter any occupied room at a minimum of once within a 24-hour period, even if a guest has requested privacy.

The hotel has a limited inventory of rollaway beds available on a first-come, first-served basis. Rollaway beds may be requested but not guaranteed in advance. Due to fire-code regulations, rollaway beds are not permitted in rooms with two beds or Corner King rooms.

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a fee of no less than $250. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Hyatt Place Sacramento International Airport follows all laws and regulations related to the collection and remittance of local and state taxes, including sales tax. Fees and charges disclosed on this page may be subject to taxes and will be collected accordingly. For questions relating to taxable charges, please contact the appropriate taxing authority.