Reviews
Not what it used to be!
I Wont stay here again! Falling in disrepair and now has got on the hidden fee wagon with parking. The bathrrom fan squeling was terrible.
Great Experience
Great staff, limited restaurant menu options. Will stay here the next time I fly through Reno. Great Airport transfer.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback! We’re delighted you enjoyed our friendly staff and convenient airport transfer. We also appreciate your comments regarding the menu options and have shared your feedback with the relevant department head so it can be addressed. We’re glad you plan to stay with us again and look forward to welcoming you back on your next trip through Reno.
Would Not Recommend This Hotel
The airport shuttle took way too long to arrive, which is the primary reason why I booked the hotel. It took ~30 mins to arrive at a non peak hour which was ~9pm at night. The next morning, after I had seen how close the hotel was to the airport, I just decided to walk to the airport instead of taking the shuttle. I walked to the airport in ~15 mins. It is inexcusable that an airport hotel takes 30 mins to pick me up when the walk only takes 15 mins. I had waited so long that I saw other shuttles from different hotels leave, and then come back again all while I still waited for my pickup. I had to call twice to get picked up and was told "the shuttle only takes 5 mins to get there". I suspect that the shuttle driver forgot to pick me up, and was only sent out after I called a 2nd time asking where they were. In addition, for the night of my arrival, I asked the front desk worker when the assistant manager and manager would arrive the next morning as I needed help with a special request. I was informed that they would be onsite at 8am the next morning. I went to the front desk the next morning at 8:15am and was informed neither had arrived for the day yet. Instead, the night auditor helped me with my special request but gave me attitude while doing it. Horrid customer service, I would not recommend anyone stay at this hotel. Not surprising that the workers don't care about doing their jobs when the management of the hotel is not on site at their designated times.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell well short of expectations. Your comments have been shared with the relevant department heads so these concerns can be addressed appropriately. We appreciate your candid feedback and hope to have the opportunity to provide you with a much more welcoming and reliable experience in the future.
Great Location, Friendly Staff,
Great Location, Friendly Staff, very comfortable rooms, the bed was amazingly comfortable. The breakfast was awesome, We highly recommend this hotel, incredible value too
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your wonderful feedback! We’re thrilled you enjoyed our convenient location, friendly team, comfortable room, and delicious breakfast. It’s especially great to hear you found your stay to be an incredible value. We truly appreciate your recommendation and look forward to welcoming you back to Hyatt Place Reno-Tahoe Airport!
Not your normal Hyatt experience !
Too pricey for the service. Breakfast was lukewarm, paper thin bacan etc. Dumped it and went to the airport for real food. Charge for parking ? Air conditioner less than a foot from the bed. Needs plugs near the beds One open plug, no USB etc.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize that your stay fell short of expectations. Your feedback has been shared with the relevant department heads so these concerns can be addressed appropriately. We appreciate your candid comments and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.
Not up to the Hyatt standard
The hotel was not bad, other than the A/C in my room was in very poor condition. Also, I was first sent to an occupied room which my key did unlock, so I opened the door to find an unmade bed, personal items lying around and the TV was on. I did not, however encounter the occupants as I quickly closed the door and returned to the front desk. All of this and more, but I was still charged the full $583.95 for a one-night stay. Never again...
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize that your stay fell well short of expectations. Your feedback has been shared with the relevant department heads so these concerns can be addressed appropriately. We appreciate your candid comments and hope to have the opportunity to provide you with a much better experience in the future.
Small but super friendly staff
The staff were super friendly and accommodating, and made me feel welcome. The pre-fab sandwiches were surprisingly good.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback! We’re thrilled to hear our friendly and accommodating team made you feel welcome and that you enjoyed the sandwiches as well. The entire team at Hyatt Place Reno-Tahoe Airport appreciates your kind words, and we look forward to welcoming you back for another great stay!
Business Trip
Staff are top notch, breakfast is great, shuttle is convenient, check in was super quick with line. Only con is parking is very annoying as having to download and pay on app is ridiculous.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We’re glad you enjoyed our friendly staff, breakfast, convenient shuttle, and quick check-in experience. We sincerely apologize that other aspects of your stay fell short of expectations. Your feedback has been shared with the relevant department head so it can be addressed appropriately. We appreciate your comments and hope to provide you with an even better experience on your next visit.
Business trip
I stayed at the hotel for one night. I came for business . The rooms need an upgrade; the furniture is old, and the Peloton bike wasn’t working. There was also a crack on the wall in the room. The breakfast was good, and the mattress was comfortable.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We’re glad you enjoyed the breakfast and found the mattress comfortable. We sincerely apologize that other aspects of your stay fell short of expectations. Your feedback has been shared with the relevant department heads so these concerns can be addressed appropriately. We appreciate your comments and hope to provide you with a more comfortable experience on a future visit.
Worst stay ever
Worst experience ever, shower wouldn't shut off, maintenance team not available, smoke alarm went off, cleaning lady used my personal clothes to blow air into the smoke alarm...just a horrible experience.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize that your stay fell so far short of expectations. We understand how frustrating and disappointing an experience like this can be. Your feedback has been shared with the relevant department heads so these concerns can be addressed appropriately. We appreciate your candid comments and hope to have the opportunity to provide you with a much better experience in the future.
Unkept word
The manager on duty offered to only charge me the cleaning fee and reimburse me the majority of my payment since I had only stayed in my room for a few hours due to a family member being in the hospital. They did not honor their word. I called 3 times to check on the status of the reimbursement until the full amount was officially deducted from my card.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations and understand how disappointing this situation must have been. Your feedback has been shared with the relevant department head so the matter can be addressed appropriately. We appreciate your candid comments and hope to have the opportunity to better serve you in the future.
Great location, Ok hotel
Great location close to airport. Hotel needs repairs and upgrades and should focus more attention to cleaning. Breakfast options were very limited.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We’re glad you appreciated the convenient airport location, but we sincerely apologize that your overall stay fell short of expectations. Your comments have been shared with the relevant department heads so these concerns can be addressed appropriately. We appreciate your candid feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.
Good for quick weekend work stay
Clean and tidy, lovely room and comfy bed. Only down side was the shuttle was not reliable at night. Night staff not nice, morning one was nice.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback. We’re glad you found your room clean, comfortable, and well maintained, but we sincerely apologize that other aspects of your stay fell short of expectations. Your feedback has been shared with the relevant department head so these concerns can be addressed. We appreciate your comments and hope to have the opportunity to provide you with a more seamless and welcoming stay in the future.
Nice hotel and friendly staff
We stayed at the Hyatt Place at the Reno-Tahoe International airport. We were only there to sleep before and early fright the next day. Check in and check out were easy and smooth with two very friendly and kind staff members, Briana and Kay. We didn’t eat breakfast at the hotel, but Briana and Kay made sure we had to go bags to eat. The hotel was clean and very well lit. There was no noise the.night we spent there. We’ll be staying there again.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your wonderful feedback! We’re delighted that Briana and Kay made your check-in and check-out so smooth and helped prepare to-go bags for your early flight. It’s also great to hear you enjoyed a clean, quiet, and well-lit stay at Hyatt Place Reno-Tahoe Airport. We truly appreciate your kind words and look forward to welcoming you back on your next visit!
Terrible
Hotel room was filthy. Bathroom door wouldn't shut properly. I've stayed here several times before, but this time was terrible. Parking used to be free. It's not advertised at all that there is a charge now. Breakfast should be way better if they are going to charge for it. Luckily, I wasn't charged because I'm a Hyatt member (globalist). This was the worst Hyatt I've stayed at, hands down. This used to be a decent place to stay. If in Reno again, I'll either go to the other Hyatt Place or not stay a Hyatt at all.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Thank you for taking the time to share your feedback, especially as a returning guest. We sincerely apologize that this stay fell well short of the experience you have come to expect from us. Your comments have been shared with the relevant department heads so the concerns can be addressed appropriately. We truly value your loyalty and hope we have the opportunity to provide you with a much better experience in the future.
My first Hyatt place that actually charges for breakfast!
Place was clean but have to paid for breakfast and parking,even for members! Pool under renovation and only booked for indoor pool.
Hidden Charges
We stayed for one night and stayed here although we were not flying anywhere. It was more expensive than most of the other hotels in the area but we chose it because other family members were staying there. The staff were pleasant enough but not overly friendly. The hotel and the rooms were large, clean and comfortable with the expected amenities. My issues with the hotel are the charges that are not accounted for up front. We did not realize that we had to pay for parking until check in and then had to use an app. When we checked our cc statement over a week later, we found that they had charged us for 2 days of parking when we were only there for one day. It has been a pain to try to get the refund, which we still have not received. The other hidden charge was breakfast. On check in we were told the hours it was served but not that there would be a charge. Nor was there any signage or indication of the charge anywhere I could see. We did not find out we were charged until after we checked out and received our bill. While the hotel and room were comfortable and clean, I won’t stay here again due to the hidden charges and lack of caring attitude by the staff.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Dear Guest. Thank you for sharing your feedback. We’re glad to hear you found the hotel and rooms clean and comfortable, but we’re very sorry for the issues you experienced. Thank you for staying with us, and we hope to have the opportunity to restore your confidence in the future.
Good location but low quality breakfast and ongoing construction at the pool
I stayed at Hyatt Place Reno airport for 1 night in Nov’25. My son was looking forward to getting into the pool. We put on our swimsuits and went downstairs just to see that it was empty! Apparently there was a leak in the roof and they had to repair the pool. There was no mention of this anywhere on the website. We also did not get any emails about this. Very disappointed because my son was very unhappy. Additionally the breakfast quality was not in par with Hyatt standards.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Dear Guest. Thank you for sharing your feedback. We’re very sorry to hear about the disappointment regarding the pool closure and the breakfast during your stay. Your comments about breakfast and transparency on amenities are very important to us, and we’ll work with our team to improve both communication and quality. Thank you for staying with us, and we hope to have the opportunity to provide you with a much better experience in the future.
Always are great stay at one of my favorite business hotels in Reno
Always a great stay at this property as I've been staying here over the last 13 years for business and pleasure. The team members are always welcoming and make sure that my stay is enjoyable. The only issue is that the property is in need of a renovation as much of the room equipment, furniture, wall paint/wall paper are aging and in need of replacement
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Dear Guest. Thank you for sharing your experience at Hyatt Place Reno-Tahoe Airport! We truly appreciate your loyalty over the past 13 years and are thrilled to hear that our welcoming team continues to make your stays enjoyable. Your feedback regarding the need for updates is very valuable, and we’ll make sure it’s shared with our management team as we plan for future improvements. Thank you for choosing us for both business and leisure—we look forward to welcoming you back soon!
Do not go here. Look at other hotels.
Parking is not free and it is hidden on the website. Checkout is noon and parking ends at 11. Peeling wall paper in rooms or banged up walls. The first room they put me in the bar of soap in the bathroom was open. The staff that work the front during the day are not welcoming. They made me feel like an idiot when I asked questions.
Sarah Heatherly, Owner at Hyatt Place Reno-Tahoe Airport, responded to this review
Dear Guest. Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered during your stay. Your comments have been shared with our management team for immediate review as we work to improve both our facilities and guest interactions.
Showing 20 reviews since November 1, 2025.