Reviews

Place needs more remodeling and maintenance. Our a/c was soaking the carpet by the bed. We changed rooms. The new room, the deadbolt wouldn't close, out of alignment. We used the safety bar. Staff was nice and tried, but the property isn't in good condition. The rooms are nice and good size. A relative had a room on another floor and they didn't have any issues.

Good parking . Check in area clean. There was ants in the bed and on the wall. The carpet was dark so we couldn’t see all the ants, but it was about 100 ants on the wall. The bathroom super small. The shower tiles had A large gap. Maybe that’s were the ants are coming from.

Ants were everywhere! The hotel desperately needs some tlc. There was bathroom grout falling, broken outlets and more. Pool isn’t nice and lights are broken

Guest was walking around with two dogs unleashed. My dog was attacked by the bigger one. Host at front counter said it was fine since the other guest picked her dog up. Waver states that all guests must leash their animal. I now have a claim against this hotel. Please consider staying elsewhere when booking since although they make you sign a waver, and pay an $100 pet fee.. they do not hold guests to this.

Dederia and Demetria were amazing staff members. They solved all of our problems connected to the room and I recommend this Hyatt place in Sosi.

Rooms were not up to other hotels. Several issues with room and services. No hot breakfast on Friday 6-20 and Mon 6-23-25

I recently stayed at the Hyatt Place and unfortunately, my experience was less than satisfactory. My room was located next to an AC unit that was incredibly loud, turning on every ten minutes throughout the night. This disruptive noise made it difficult for me to get any restful sleep, and I truly believe that I should have been made aware of this issue prior to my stay. Furthermore, the bed in my room was quite hard and uncomfortable, which added to my dissatisfaction. A good night's sleep is essential for any traveler, and unfortunately, I did not receive that during my visit. I hope that the hotel can improve its room assignments and bedding comfort for future guests.

I liked almost everything about the hotel. The lady who checked me in was very nice. I love that they still have free breakfast because most Hyatt Place's do not anymore. The only thing I didn't like was that you guys charged me to park my car in the parking lot?!?! Very low class.

Tv positioned in front of sofa bed, not main bed due to room design. Was able to link laptop to tv via general settings and input. Fresh towels provided with tea/coffee. Fridge worked normally. Breakfast was decent with ample seating. The bad... The main sliding shower door was broken upon arrival and had to get staff to move it so we aren't blamed for any mishaps. Their solution was positioning the main door away and using the secondary door to slide which didn't have a proper handle. The bathroom door could not be locked due to door lock misalignment. Bathrooms were pretty subpar and dirty upon closer inspection. Old towels were left behind on back of bathroom door. Thorough bathroom cleanliness was not done.

I was very skeptical of this hotel because of some negative reviews. We were pleasantly surprised. Everything was clean, nice and neat and quiet up on the 5th floor and throughout. The hostess both checking in and out was very sweet. Other workers we passed in the hall or wherever always greeted us with a "hello". The breakfast was not worth the $13.99 per person but we were able to get it 1/2 price by booking online in advance. It still was not great but was okay and saved us time stopping elsewhere. This hotel is conveniently located off the interstate and there are quite a few fast food places a few blocks down from the hotel. 2 gas stations nearby which also helped.